Hi..i just ported out from webe to digi 110 postpaid. I noticed that the 4g speed during weekend is quite terrible..is it normal?
Digi Fans Club & Enquiries V12, Let's inspire
Digi Fans Club & Enquiries V12, Let's inspire
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Mar 5 2017, 06:26 PM
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Junior Member
123 posts Joined: Jun 2005 |
Hi..i just ported out from webe to digi 110 postpaid. I noticed that the 4g speed during weekend is quite terrible..is it normal?
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Mar 5 2017, 08:11 PM
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Senior Member
1,053 posts Joined: Oct 2016 From: HKG tsai |
QUOTE(JuneResources @ Mar 5 2017, 06:05 PM) I have tried this before, but "the online chat is currently busy, please contact to our digi helpline or email us to digi help teams". I hear you. For the same reason like yours I don't call anymore if online chat is not available. I just emailed Digi my complaint. Same thing when I was with Maxis.Do you think this can help you to resolve? |
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Mar 5 2017, 09:49 PM
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Senior Member
6,425 posts Joined: Mar 2006 From: Besut, Terengganu |
New mydigi app only show available internet quota, not bar type like previous. Or is there any way to turn it on? I want to know how much have I used out of full quota allocation.
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Mar 5 2017, 09:50 PM
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Senior Member
2,428 posts Joined: Feb 2010 From: Alam Damai |
QUOTE(JuneResources @ Mar 5 2017, 06:01 PM) Same, try already.. Really "calling" jam this waiting call.. Sorry..... I forgot that cs call needed to be charged...Get connected within 5 min? If you use other telco to call within 5 min.. (e.g your call rate is RM0.15/minit), then at least RM0.75 at waiting call gone. Again customer service want to check your detail.. (Pls hold a while, I check from your system 1st), another 1 or 2 minit, then another RM0.30 gone. After settle your problem, estimate around RM1 or RM2 (case by case issued) call rate gone. If not, need to follow up again this case... Cost again another RM 2 or RM3... Who can tahan this type of issued? Unless you use webe to call then never mind, put your phone on your table kasih call waiting up to 10 minutes never mind.. (Coz unlimited call..) My um line is corporate line... Sorry... |
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Mar 5 2017, 09:52 PM
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Senior Member
2,428 posts Joined: Feb 2010 From: Alam Damai |
QUOTE(kamikraze @ Mar 5 2017, 09:49 PM) New mydigi app only show available internet quota, not bar type like previous. Or is there any way to turn it on? I want to know how much have I used out of full quota allocation. Yealo... Stupid design...But i think every package got its quota named thr... For example 1GB free 2.5GB live streaming like this But still, stupid design.. |
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Mar 5 2017, 10:19 PM
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Junior Member
61 posts Joined: Mar 2017 |
QUOTE(amirarsyad97 @ Mar 5 2017, 08:14 AM) It is available for me on monthly tab They were referring to the 7GB-RM3(3days) and 10GB-RM10(5days).Best prepaid doesn't have these.Well I guess we need to explore around the app and see the available plans. I assume the internet plans for Live and Best are pretty much the same, just in different section. |
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Mar 5 2017, 10:35 PM
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Senior Member
6,425 posts Joined: Mar 2006 From: Besut, Terengganu |
QUOTE(prosibu @ Mar 5 2017, 09:52 PM) Yealo... Stupid design... Not everything got quota on package name.But i think every package got its quota named thr... For example 1GB free 2.5GB live streaming like this But still, stupid design.. As for my Broadband quota, stated Broadbank Internet 70 - Stream Free, Broadbank Internet 70 - Stream On Demand and Broadband Internet 70. Luckily I got old MyDigi on my other phone. |
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Mar 6 2017, 12:39 AM
Show posts by this member only | IPv6 | Post
#1008
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Senior Member
6,103 posts Joined: Apr 2009 From: Marang, Terengganu |
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Mar 6 2017, 08:51 AM
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Junior Member
167 posts Joined: Oct 2007 From: Kuching |
QUOTE(tympg @ Mar 4 2017, 10:20 PM) This is what I get upon attempting to log into CONNECT in MyDigi 5.0.0. No problems logging in in previous MyDigi. I'd faced same problem with my BB after updated to new MyDigi apps, but I resolved this after login to my other CONNECT account (other Digi prepaid number). [attachmentid=8553472] When login to my other CONNECT account, I tried the option to join other number into current account (under +View other numbers), entered IC Number then played around with the options. I can't recall which option I clicked, think none of the methods can link my BB account successfully at that time. But, surprisingly, I closed the apps and reopen it after few minutes, I realised that my BB account already inside the list of my Prepaid Account login. Think this issue only happened for those who have multiple CONNECT accounts. Digi seemed wanted to eliminate those with multiple CONNECT accounts and merge them into single account now, but not sure if Digi help to merge the accounts or due to certain actions I'd done on MyDigi Apps. Think the message "No valid number returned from CONNECT" meaning that the CONNECT account has no digi number linked already. So most likely that Digi already moved your number to your another CONNECT account. Maybe you can give a try to login with your other CONNECT account Digi number. |
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Mar 6 2017, 08:58 AM
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Senior Member
4,167 posts Joined: Mar 2012 From: Kuala Lumpur |
QUOTE(HippyTony @ Mar 5 2017, 08:11 PM) I hear you. For the same reason like yours I don't call anymore if online chat is not available. I just emailed Digi my complaint. Same thing when I was with Maxis. If your case is not very urgent, then write to email to DiGi is still acceptable.But take note DiGi will reply your email after 5 or 6 working days... If maxis, normally you just straight away PM in this Forum Lowyat. maxis teams will respond to you within 1 or 2 days. |
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Mar 6 2017, 08:59 AM
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Senior Member
4,167 posts Joined: Mar 2012 From: Kuala Lumpur |
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Mar 6 2017, 10:07 AM
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Senior Member
2,006 posts Joined: Sep 2007 |
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Mar 6 2017, 10:25 AM
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Senior Member
1,338 posts Joined: Sep 2012 |
Didn't know have to redeem the free 1GB within 3 days. Thought of only redeeming it when I need it but the 1GB freebie is now gone
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Mar 6 2017, 11:55 AM
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Senior Member
3,104 posts Joined: Oct 2009 From: Penang |
QUOTE(rgchai @ Mar 6 2017, 08:51 AM) I'd faced same problem with my BB after updated to new MyDigi apps, but I resolved this after login to my other CONNECT account (other Digi prepaid number). I get what you're saying but as far as I'm aware I only have one CONNECT account since I've only ever used one email for all my numbers. Unless there is a ghost account lurking somewhere in the system. Anyway I'll find time this week to go to a Digi Store and sort this out.When login to my other CONNECT account, I tried the option to join other number into current account (under +View other numbers), entered IC Number then played around with the options. I can't recall which option I clicked, think none of the methods can link my BB account successfully at that time. But, surprisingly, I closed the apps and reopen it after few minutes, I realised that my BB account already inside the list of my Prepaid Account login. Think this issue only happened for those who have multiple CONNECT accounts. Digi seemed wanted to eliminate those with multiple CONNECT accounts and merge them into single account now, but not sure if Digi help to merge the accounts or due to certain actions I'd done on MyDigi Apps. Think the message "No valid number returned from CONNECT" meaning that the CONNECT account has no digi number linked already. So most likely that Digi already moved your number to your another CONNECT account. Maybe you can give a try to login with your other CONNECT account Digi number. |
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Mar 6 2017, 12:51 PM
Show posts by this member only | IPv6 | Post
#1015
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Senior Member
598 posts Joined: Jun 2010 |
QUOTE(JayChouYEE @ Mar 1 2017, 11:50 AM) Combo Are these addons still available? I can't seem to find it in the website. Digi staffs are very slow to reply these daysRM48=5GB+Unlimited Call+Unlimited Facebook and Twitter RM38=4GB+Unlimited Call+Unlimited Facebook and Twitter RM28=3GB+300 minutes Call+Unlimited Facebook and Twitter |
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Mar 6 2017, 01:28 PM
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Senior Member
737 posts Joined: Dec 2009 |
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Mar 6 2017, 01:59 PM
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Senior Member
1,053 posts Joined: Oct 2016 From: HKG tsai |
QUOTE(JuneResources @ Mar 6 2017, 08:58 AM) If your case is not very urgent, then write to email to DiGi is still acceptable. You can also twitter to Digi/Maxis. My experience with Maxis here all I can say they are selective with the complaints to response. But take note DiGi will reply your email after 5 or 6 working days... If maxis, normally you just straight away PM in this Forum Lowyat. maxis teams will respond to you within 1 or 2 days. Btw this is just a friendly discussion. Overall Digi is slower in answering complaints. This post has been edited by HippyTony: Mar 6 2017, 02:14 PM |
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Mar 6 2017, 02:46 PM
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Senior Member
1,681 posts Joined: Feb 2012 From: : : : |
QUOTE(vostro78 @ Mar 5 2017, 01:20 PM) old one is better, can see data, call, sms, $ usage at home page. now need swipe left and right. such a big dashboard but when only open show so little info, wasted. yup. what a dumb new design. this is a telco app not a fucking social media app. dont understand why they cant keep it simple and elegant |
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Mar 6 2017, 02:47 PM
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Junior Member
61 posts Joined: Mar 2017 |
7GB-RM3(3day) and 10GB-RM10(5days)still available on LiVE prepaid?
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Mar 6 2017, 03:09 PM
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Senior Member
2,428 posts Joined: Feb 2010 From: Alam Damai |
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