Prior to signing up for multiroom (but for a different location), I took my decoder from the house to the condo to try it out to see if it works. Apparently, it works for some channels, but some channels keeps showing "service is unavailable due to rain etc etc" but there's no rain.

Can anyone advise me if it's because the decoder cannot recognize the satellite, etc?

DirecTV free preview watch HBO for early bird (loyalty customers)

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When astro can provide free preview movie pack?

Hi all, i have problem with my astro set. Sometimes the remote give delay response, like changing channel and somehow it stuck for few seconds-minutes before it response again. Does anybody encounter this and have solution? Thanks.

You mean switching channels delay?

May I know how old your decoder?

If you are able to receive channels (signals) when you brought Astro STB and connects to the condo's centralised dish wall socket, well done. However if you see "Services currently not available" on some HD channels, then it is most likely that your building's centralised dish does not support HD.

To make sure that I'm right, you may perform Transponder Scan as per instructions as below:
1. Make sure the smartcard in is the STB's smartcard slot.
2. Press 'home'>Settings>STB Diagnostics, then press right arrow to go to Tuner tab.
3. Press Green Button to initiate transponder scan, then it will somehow looks like this:

If you are getting 0% signal Strength and Quality readings for frequency from 12xxx MHz onwards (especially no. 13 until no. 18 of the scan results) and only able to get signals from 10xxx MHz and 11xxx MHz frequencies, that means it is confirmed that your building's centralised dish are not able to receive signals from all HD channels.

Note: Ignore the ones that showing 19xxx MHz frequencies.

If your building management allows, consider install own satellite dish outside of the building (e.g. balcony) if possible as it is the easiest and straightforward solution. Contact the installer directly, not Astro customer service ya... Otherwise, contact your building management that you want to watch HD channels using the centralised dish, see if there is any solution for it. If no solution, then you have no choice but only able to watch the channels that you can receive.

Technical (Ignore this if you don't understand):
This is due to technical limitations of the older, legacy technology of your building's centralised dish system, where it support only the low frequency Ku band (pronounce as " K U band", not to pronounce "ku" literally) satellite frequencies (10700 MHz - 11700MHz) which is initially used by Astro since the 90s, but that old system is not able to support/receive the newer, higher satellite frequencies range from 11700MHz-12750MHz which is mostly use for most of HD channels. However, there are buildings (e.g. condos, apartments, offices) that has been upgraded its system, allowing residents/customers to receive all HD channels (high frequency Ku band).

Do note that users who installs and using own Astro satellite dish are not affected by these low/high frequency Ku band issues. That's why you don't see this happening on customers that using own satellite dish to receive Astro.

For Astro:
Lower range Ku band: Measat 3 and Measat 3b (the satellites you receive all SD channels and selected HD channels)
Higher range Ku band: Measat 3a (the satellites you receive most of your HD channels).

Have you tried rebooting your Astro STB? Which Astro STB are you using? Is it Astro B.yond or the legacy Astro box?

This post has been edited by joshhd: Mar 9 2017, 10:01 PM

Thanks for the explanation, buddy. Will check it out shortly!

This post has been edited by ericwidaz: Mar 10 2017, 06:29 AM

To be fair, they called me yesterday and agreed to waive my reconnection fee on both month. Will reflect on my upcoming bill. I wont celebrate yet.. wait till next billing cycle if they are true to their word.

Astro Byond.

Not just switch channel. Even increase volume or any other button can made up some delay.
The decoder is around 2year+

Call to astro and tell them you have such like this issued.
And they will provide FOC replacement decoder (Do take note you will bound the contract again)..

Hi. Has anyone here with an LG TV manage to control their Astro Set Top Box using Tv remote? I've an LG smart remote but I cant connect it. My decoder is the Zapper btw. Tks!

Use your LG TV remote control to control Astro? I don't think you can do that.... Btw where did u get the info that you can do that?

In my LG TV manual. The smart remote has this universal remote control function that allows you to control all the devices thats connected to the TV. I manage to control my blu ray player (oppo) but not astro even though Astro is listed as one of the providers in the set up screen.

astro calls me ,with an offer! For my 10 years with them they want to give me Cinemax and HBO for RM25pm only! I told them off!! The movie pack is only RM30 and that they are giving me only 2 of the channels for RM25!! This is a dirty business tactic and told them to STOP calling me for any offers ! Just watch out call from 0374945000

Wah main kotor

😂😂😂

First floor Astro decoder, if second floor need to watch what should i need to add on?

Hi i got old HD astro decoder(before pvr one).

Does having an old decoder effect on the screen ratio on non-hd channels (such as TV3 and Ria) to become 4:3 only with black bars/pillars. I always come to my neighbour's house(with a much newer decoder) and they always show 16:9 ratio on all channel without any cutoffs/stretching from the original channel.

How eh? Thx

First of all, please go to your decoder setting for the ratio.
If your decoder setting set 16:9 ratio, then I guess is not your decoder problem.

Then, you need to contact astro about this ratio problem when you watch non-hd channels.
But what I think that astro will normally do replacement for your decoder (of course you will be retied the contract).