Got the notification yesterday (how come it's given via a password protected PDF?) that the RM10 Supplementary Plan is no longer available and I will be moved to RM20 plan next month.

Can Maxis unilaterally do this? What if I wish to remain on the RM10 plan?

-PM-

Hi PappyBoyington,

We're glad to hear you received our SMS and would like to contact you. Please reply our PM on when you might be free to chat.

Thank you

I've the same issue. Please PM

I wish to remain on the RM10 plan too...any chances?

i received the same sms too.
Advise alternative other than the rm20 plan.
Pm please.
Thanks

I also received letter from maxis that they want my supplementary line to "enjoy" the 500MB with 100% increased price from RM10 to RM20 which I do not need.

-PMed-

Talkmore 28 (200 minutes, 100sms) also force to upgrade to Maxis Talk & Surf 1 (200 minutes, 50sms, 1GB) RM38/month. I only got RM29.68 so how? Will get free Samsung J1 to use the data since sms already decrease.

-PMed-

Looks like we're out of luck guys, the RM10 plan will cease to exist so either move to the RM20 plan, or port out. Not sure if the other telcos have similar plans though.

I've got 2 sup lines. 100% price increase.
PM me on workaround.

Maxis i just received the announcement letter. for the supplementary line I need voice services only. any other alternatives? please PM.

-PMed-

i got two sub line, please advice. thanks

Maxis didn't receive your pm. please resend.

Maxis what are the possible solution so that I can still use post paid and pay RM10 only. I don't need data. If no solution, then is Maxis suggesting customers to switch carriers and not use Maxis?

This post has been edited by oryxshadow: Oct 27 2016, 04:42 PM

I have supp line with the plan above too....

I also received this letter and do not need the upgrade as my supp line is for my mom who doesn't need data.

Pls PM alternatives.

Why can't Maxis share here? Why need to PM? Is it another of those "deals" where people who wants to leave gets special treatment? Didn't Maxis learn their lesson last time?

For those who received PM, I just want to know if it's really upgrade to RM20 plan or port out?

I faced the same problem - sent the following email:

Dear Maxis
Rcvd your letter dated 18th Oct regarding plan enhancement and read it with little interest. As the plan in focus is currently used by my 80-yr old dad who basically just needs a 'mobile telephone', the offer was not attractive.
Since your letter did state that "if we do not hear from you by 15 Nov 2016, we will proceed to update your rate plan...", I called you customer service to inform that the offer is great but no thanks.
But to my utter disappointment, you cs rep (Ms.Tini) said that my existing plan would be made redundant and that I will be upgraded anyway.So why give me the choice???

How is this fair marketing and product enhancement??? I am appallled that you treat customers this way - although we have quite a monthly commitment with you (for all my three lines). It is extremely unfortunate and I think you need to re-think who drafts such letters!! I didnt have to bother calling your #123 and only to wait for a call back at 2308.

Unpleasant experience
sudha

From a close associate, I was told the Maxis rep informed my associate that "the choice" stated in the letter was actually a misunderstanding on our part. Maxis actually wanted to say that the purported "upgrade/enhancement" will happen whether the customer accepts it or not. Your story only confirms what my associate went through.

I'm alarmed that Maxis reps are only answering queries on this via PM. I mean they dare to put out the new pricing but want to remain ignorant from the repercussions when customer rage on their supposed generous/smart "upgrade". Maxis coins it as an "enhanced" plan but asking consumers to pay and I am sure consumers are smart enough to know when they are being misled. Transparency is dead and they still have yet to learn their lesson in today's internet world.

This post has been edited by hye: Oct 27 2016, 09:49 PM

hello maxis, if remain rm10 and free 500mb , i am ok with it. NOW u forced us to pay more 100% without agree by us? you want me port out together with main line also?

I would suggest report to MCMC and tribunal of consumer.
If you accept this equal to next year, they can send you an "option" to upgrade to 20gb plan with Rm188, take it or leave it.
Such of unethical business attitude.
And this is not upgrade. We need to pay. In another way to say, we buy it with unreasonable price.

This post has been edited by wc_how: Oct 27 2016, 06:16 PM

Same here. The letter talks about best 4G coverage and upgraded service (means they have bandwidth overload)but then ask us to fork out the costs. They should just give us free MB if sincere.
I may go on to disect the letter content for all to review and send formal complain to authorities

And yes i made 2 official calls to maxis but am not satisfied with the explanation.

This post has been edited by justanovice: Oct 27 2016, 07:05 PM

Maxis, if we do not agree to this increase are you saying we have to
port out? Please confirm?

This post has been edited by HippyTony: Oct 27 2016, 08:24 PM

I also want to know as I am affected. Maxis, please confirm.

Dear maxis,

Please pm. I'm affected as well. Don't agree with this approach.

Dear maxis,

Please pm. I'm affected as well. Don't agree with this approach.

Why need to PM here, PM there .. share share here la.. also saves Maxis time from replying to all PMs..

Agreed with bro, sisters here..I applied the supplementary line for my parents for emergency usage. They not required data plan at all and I don't agree with Maxis strategy.

Hence, I started to explore alternative and I found smthing interesting to share here "http://www.redone.com.my/plans/personal/red-plans/" , RM 8 postpaid with RM0.15 sen per usage. Their the MVO (mobile virtual network operators) on Celcom network. It look good to me.Thinking to port out my supplementary lines.

If the coverage is good..then the main line will switch too. Anyone has use Red one before ?

Good idea. One thing though - I thought that you cannot port out just the supplementary lines, you have to do the principal line and the supplementary lines will follow.

To test coverage, just get a prepaid and use for a while. Coverage areas will vary so what's good for me may not be so good for you

Maxis, what on the earth are you PM-ing to affect users for the RM10 'UPGRADE'? i;m also affected.

Same issue, pls pm, thanks.

Maybe Maxis can offer hotlink 365 prepaid plan to people with RM10 supplementary plans. win-win

yeah maxis, pls PM me too.
I wish to stay on the RM10 plan as i need voice only, not data.

Redone is a very good alternative for voice only plan. 2G network already covered 98% population in Malaysia. Very good alternative to replace maxis "upgrade" plan.

Latest news....I got the clarification from Red One just. The monthly commitment is RM 8 (which come with 53 min talk time FOC to other telcos). If the usage exceed then only pay RM 0.15 (per minute). What do u think ? This is perfect plan for my parents..

Try to call them 1800 11 0800. Quite friendly the customer support.

Hi Maxis,

I would not agree with this approach and do maintain the talk more plan as using now.

Take note Maxis has been upgrading their surfmore 50 and 75 with more data from 3 to 5 GB and 5 to 7GB respectively foc. Info is from the here in the forum.
Maxis charging us more to supplement the lost revenue?

Apparently no more plans without data.. and no more Surfmore plans, only Maxis One plans are left. Which sucks since I hardly use voice/sms only data.

well...maxis never learn. I have 2 supplementary line for my parent. and they are only using those feature phone and not smartphone. So why the heck i need data for that. So...i guess now, what all we can do is change the supp line to normal line, then port it out to another telco which offer lower fees for supp line. And they won't let you just port out supp line, you need to convert it first.

Maxis.... if you are reading this....please do let us know what other solution you have to remain the low supp line fees

Instead of hoping they will do something - so something ourselves.
There is no such thing as telco plan expired - telcos have hundreds of plans for all existing users. They do not / or cannot just terminate their plans it seems.

Several call and complaints made to Maxis. Felt ignored by Maxis entirely. Their msg, port out as you wish.

Had a short discussion with the family, we think it's time to move on.

maxis simply over charged and trying to milk us like cash cow. look at their one plan as compared to digi, celcom, umobile, webe's new plan. thinking to port out now.

redone mobile rm8 can get 1gb for free.
http://www.redone.com.my/promotions/data8programme/

During the family discussion, my mum said she doesn't mind upgrading her phone with data but 500mb is not sufficient for one month.
Called Maxis CS yesterday, she said the next upgrade data plan for my mum's phone is Maxis Go at $48 per mth, 1GB/mth...We think that is too much to pay.

I got same issue too, I got 4 suppline under this plan too. Any other solution, if not gonna port out to other telco

Frankly it looks like Maxis is prepared to lose our RM10/mo subs - it's low ARPU for them and they want to focus more on the high-end customers.

Does Digi pre-paid still has 365 validity for RM40++?

Alternative solution, change the sub-line to hotlink and opt for validity 365. Cheaper but more work with prepaid solutions.

i think no more,i have found is rm8 for 30 days on digi. now i also finding a new low plan for this few suppline.

now new hotlink plan no more 365 validity. -.-"

Change to either tune talk or digi..
I just change mine today to tune talk and sub for a year validity only rm28

that good, digi still got 1 year validity?

yup... but they hv 2 plan, I know digi best prepaid V4 got... the other I not sure

You direct go tune talk port in? Take how long to active?
digi i just ask it, rm68 per year

This post has been edited by sim1001: Oct 31 2016, 06:35 PM

I not sure about other process..
In fact I terminate my parent account and move all family line to my account.. not so sure if the supp rm10 still remain as 10 or 98 or any other package ..
I hv to change most of the line cos I go for multi sim as well.. the whole process take me 4-5 hours to hv all maxis sim activate .. my tunetalk still not yet active as I still waiting sms to port out.. but the CS told me should get done within 24 hour

it is very unfortunate tht such big corps behave this way. I have no choice but to say id' terminate the line but doubt tht even makes a dent in their already bloated bottom line. Anyway am glad to know tht what I am feeling is legit and valid.

Maxis, please take note of my concern.
My mum is using a basic handphone with no internet feature.
Do you think I need the "enriched" plan?
RM10 basic plan is more than enough for a senior citizen.
Think can MNP to Red One already.

Just received the letter to inform me that my Multi SIM for maxis Biz 68 will be increase from RM 10 to RM 20 as well.

I have terminated both Multi SIM and will MNP to Celcom First Platinum.

I had enough...

got 2 supp line here, got the letters too

I am only using this RM10 supp line for my car alarm
No internet quota needed! Pls solve

Similar case here, my elderly is using it and we do not need the so call enhanced plan from maxis. I went to Maxis store today and I need to put my name in the demand list....
If unsuccessful, I will move on all my account to others. This is ridiculous!!!

Spoke to Maxis CS this morning and was informed that the upgrade will be postponed to 8th Dec. to allow more time for customers to......with Maxis?

Interesting! What's the "demand list" supposed to accomplish? Curious.

Made a complaint to CFM and received a call from Maxis to retain the RM10 per month pricing (no updated plan details given so far). So for those of you who are still having issues, try CFM :

http://www.complaint.cfm.org.my/index.cfm?...8DCDEC6C4B5F2A2

I believe those with RM10 plan got the SMS today said that if do not to wish to take up the new RM20 supp plan just call their hotline. I just call them and they say will maintain my RM10 supp plan without upgrading to enhanced plan.

Victory! Although i have not received any SMS yet ..

when the thing start ah?
based on billing?
Because I have a sup line under that.

It says your enhanced plan and revised monthly charges will be effective 8 Dec. If do not wish to take up pls call them by 25 Nov (means before 25 Nov).

ok thanks.

received sms confirmation from Maxis to maintain the current plan after calling them previously.

I made a call to Maxis CS, ask to retain the old plan (Talk More - RM28) but they mentioned that is the new revised plan and I have to take it. Yesterday went to digi and do port in.

3 lines under my boss name pending port to Umobile as Maxis said have to "take or leave".

I also have a supp line which got automatically "upgraded" to rm20. Called and was told that there is no option to move to rm10 plan. The CS advised me to port out. Will port out all my lines from Maxis. Have been a customer for more than 10 years.

Maxis customer service sucks!!!

-PMed-

i also don't need the data so we need to file a complaint shown on the maxis website ? http://www.complaint.cfm.org.my/

Ok. I have a few RM 10 supplementary lines. Will that still be valid? I went to Maxis in Gardens and they told me no more such package. Cheapest RM 48/month...bloody hell.

Also, I want to upgrade one of those lins to the cheapest supplementary line that I can share data with primary line. I just want to use in a child gps watch... Which package or telco package is the best? Rm 48/month damn overkill.

U mobile? But their sim card doesn't support 2G networks which the gps watch needs. Digi or perhaps Redtone RM8/month thing perhaps?

This post has been edited by techm: Dec 26 2016, 12:34 PM

I understand that some folks get to keep their RM10 packages, not sure what the rules are.

If you want to share data, then the RM 15/mo two-sim one-line add-on may work for you?

(that is, if that one is still available )

hi all,

i m redone user for more than 1 year. Redone using celcom network and i always travel ulu area in sarawak so i can confirm the redone coverage is same as celcom.

redone sim card support 2g/3g/4g.

i m using celcom prepaid, maxis postpaid and redone postpaid.

blacklisted user allow to apply redone postpaid.........

the rm8 monthly charge allow u to call others network for 53mins.
call other redone user is free.
if ur sub line cant finish the 53mins, u can use their quota, mean shared monthly commitment.

http://www.redone.com.my/plans/personal/red-plans/
http://www.redone.com.my/about/the-lowest-postpaid-plan/

u can try their prepaid rm10 monthly in ur area before port ur current maxis line

Got the notification that the RM30 Supplementary Plan (SurfMore30) is no longer available and I will be moved to RM38 this month. What if I wish to remain on the RM30 plan?

This post has been edited by NV20: Mar 13 2017, 05:07 PM

Hi Maxis,
Got the notification that the RM30 Supplementary Plan (SurfMore30) is no longer available and I will be moved to RM38 this month. What if I wish to remain on the RM30 plan?

Hi,

Do PM us your details including the supp line mobile number for us to verify your details first.

TQ

PM-ed

Maxis PM already but didn't answer the question on how to remain on the same plan (surfmore 30). Seem like everyone that using surfmore30 will be forced to upgrade to RM38 from 23 March 2017 OR need to change to maxis value surf1 plan 500MB RM20 per month (didn't mentioned whether the call rate will be same) . Received another reminder from Maxis today on the same PDF notification.

This post has been edited by NV20: Mar 14 2017, 05:14 PM

oppressor against the oppressed......nothing much you can do.....
rm20/month for 500mb data > take a look at what other telcos can offer you
rm38/month for 3gb data > again take a look at what other telcos can offer you

seems like it's a long overdue goodbye (18-19 years with maxis)

you get to retain the number though....

Surf1 plan call rate is 30¢/min double your previous plan.

I was maxis customer 20 years. Just switched all my family lines to digi. My main line under the Digi promotional plan, ending this month end, is rm50 for unlimited calls, 3gb Internet and another 7gb for YouTube and Facebook.

Two of my old Maxis supplementary lines were under surf 30, with a miserable 1gb monthly, and no free calls or SMS other than between family lines. Maxis gave notice "upgrading" them to new surf plan @ rm38 with 3gb. No choice to remain in old surf plan. Forced down your throat. Too much. For both of them... I switched to digi supplementary rm28, 3gb, 50 minutes calls, 50 SMS. Calls and SMS between family free.

For my last old maxis supplementary line which I paid rm30 for years under maxis, there was no data, no calls. Nothing. I switched that to redone for rm8 monthly, with 53 minutes free calls all network. Used mainly by son for tuition, school activities.

Maxis getting too much, their CEO want increase the arpu, without taking into consideration long time customers. When I applied port out only they call me to counter offer. I didn't bother listen to what the chap on the line has to offer.

They want people buy their cheapest package at rm98, then add rm48 to share line. Mad ah? At that price, divided by two, I no need share lines with anyone, can get better deals elsewhere.

This post has been edited by chanmickey: Mar 17 2017, 05:56 PM

👍

Hi everyone I'm a newbie here, I just realised yesterday that the Maxis rm10 plan has been changed to the rm20 plan with 500MB data .. I would like to know if the 500MB data comes free or do we need to pay based on our usage..Appreciate your replies thanks very much !!

Hi everyone I'm a newbie here, I just realised yesterday that the Maxis rm10 plan has been changed to the rm20 plan with 500MB data .. I would like to know if the 500MB data comes free or do we need to pay based on our usage..Appreciate your replies thanks very much !!

The RM10 increase is for the 500MB / month quota.

when is the plan started? i am the principal line, and had been on RM10/mth subscriptions for my mom. My mom not using data for the phone, so no point to give 500MB data, right?

Hope Maxis will be able to explain further.

October 2016

I also facing the similar dilemma with 2 lines as both parents are not using any data.

Seem like Maxis don't care at all.... either u accept it or leave.....

https://www.malaysianwireless.com/2017/05/m...bscribers-drop/

This post has been edited by Mighty Duck: May 8 2017, 01:54 PM

Just online chat with Maxis, now they seem to have a RM 10 plan without data plan but more expensive call and sms.

They call it "Basic Advance Supplementary line". I just changed my 2 lines.

This post has been edited by Mighty Duck: May 8 2017, 02:15 PM