If digi want user pay for voip that is fine
But it shud not limit the speed by 300kbps
Just dun understand y there is limit for voip plan.
Everyone who subscribed this shud just complain it gao gao...

already called up Digi CS yesterday, posted at Digi MyCommunity board as well as wrote an email to Digi helpcare this afternoon.

See how they are going to rectify this problem.

Mine is rm28 more internet, come with 50 min free call and 1GB internet

Finally finished the VOIP quota. Checked the speed, it's back to normal by now. So I tested on WhatsApp call again... As expected, cannot call by now due to exhausted of VOIP quota. Hopefully Digi can resolve this issue ASAP.

Tell me your problem, I'll report to Digi people instead of CS

I just copy paste rgchai's and my similar problem. Thanks dude!

QUOTE(rgchai @ Nov 28 2016, 01:47 PM)
Yes. If rm5 for 3GB really cheap. But I'm facing stupid issue from Digi currently due to this rm5 quota.

Realised that after I bought the rm5 for VOIP topup, the Internet speed becomes very slow. My connection is at 3G with at least 3 bars signal, no 4G coverage at my area yet. Speed test result come out less than 400kbps! I did tested the sim card on different devices including using samsung note 4 phone, tested at different location, all give me the same turtle speed. I'm wondering maybe currently all the usage deduction under VOIP quota which having low speed Internet. I can only confirm this after I can finished using this 3GB VOIP quota, see if the speed can goes back to normal.

So... the initial 1GB free quota from Digi for 5 days is totally wasted now, no chance to use it as all quota deduction still under that turtle speed VOIP quota. Feeling like back to old days using streamyx with 384kbps speed.... really not easy to fully consume that 3GB quota with the turtle speed mad.gif

Already wrote to Digi Support but didn't get any feedback yet. vmad.gif
*
I also faced the same issue too!

I just simply tried the VoIP yesterday. Then to my dismay, the speed became really slow.
Before this i can achieve 4G LTE around 6-7mbps dl, 4mbps ul. But after having the voip, now became 0.34mbp dl, 0.3mbps ul. Tried to restart the router and restart pc still the same! doh.gif

I immediately called digi hotline and asked the CS to FORCEFULLY REMOVE the voip package but i don't mind wasting the rm5. They said they need to investigate it first and will give me a call to update on the case.

U know digi people personally.. Good
Better than CS..

Glad to know u have direct connection with Digi

shoot them back gao gao la...if based on this concept mean that i can surf facebook, twitter gaming using video streaming quota? digi is a joke, unlimited video streaming restricted to 10GB?? better complain to MCMC let them learn smthg.

This post has been edited by stephantsen: Nov 29 2016, 11:17 PM

Always the smarter choice ? Sigh.

Makin worse.

Stay active with Digi & enjoy FREE Internet upgrade to 3GB/month in your next bill. Want 10GB/month? Change to the NEW Digi Postpaid 50@ http://digi.my/50 .T&Cs

Received same message at early morning. Hope there nothing been removed after upgrade internet quota.

May I know your full name of package plan?

Sorry, no more "Always smarter choice".
Already change to "Let's Inspire".

Thanks bro. The issues for new broadband plan in summary:

1. Digi blocked VOIP call on broadband package, force customer to pay rm5 for the 3GB VOIP quota.
2. After VOIP quota added, all the data usage (everything including FB, Youtube, Internet Surfing, etc) will be deducted under VOIP 3GB quota instead and throttled 384Kbps speed.
3. In order to get back to normal speed, I have to used up all the VOIP quota first. But after VOIP quota exhausted, VOIP call not longer working again.

Meaning, if you want to use for VOIP call, you can only use the broadband at 384Kbps speed with 3GB quota. If you want to get full speed Internet, VOIP call will be blocked.

Hope Digi can come out solution asap.

free internet credit can puchase monthly/weekly internet only?

Yes

cannot for quota top up?

Ya, hope is permanent increased 3GB all day and NOT limited time as well as NOT separate quota (1.5GB all day + 1.5GB weekend)

Digi Postpaid 28
Last time have 2 option (more call or more internet), mine is more internet

Nothing left to inspire right now.

glad you can get to normal speed. Last time I made a typo. I only used up 200MB out of 3GB. SInce yesterday i blast Youtube with multiple devices and left running till morning, now only used up 2GB. Left with another 1 more GB to go hahaha!

I called up digi hotline again yesterday. The lady said they already CANCELLED my VoIP package but then i argued it is still inside my myDigi usage monitoring website. She said that it is like that and can't do anything but she confirmed Digi already cancelled it earlier.