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 Digi Fans Club & Enquiries V11, Let's inspire.

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Zaryl
post Oct 9 2016, 09:45 PM

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I am eyeing for Digi Broadband 105 plan, which offers 40GB (20gb on + 20gb off peak).
No contract is implied if i only take the data plan and not together with the wifi mobile device.

But my question is:
do you know what is the data top up plan if my broadband data has been used up? Example rm10 - 4GB, etc?
i can't seem to find the table in digi website.
Appreciate if you could list down here for me thanks!
Zaryl
post Oct 14 2016, 11:26 PM

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QUOTE(tympg @ Oct 14 2016, 08:58 PM)
Another option I'm considering, maybe I could subscribe to Postpaid 110 and then have a 2nd SIM (@ RM10) to use as Wireless Broadband at home.

But have to wait for my Celcom First Gold Internet to finish contract.
*
sorry but i thought Celcom First gold internet is contract-less?

i just terminated it last week. Been using it since this April. so far i don't find it attractive.
6gb anytime data + 4GB separated on weekends + 12GB 1-7am. doh.gif

now i am eyeing on Digi Broadband 145 as my house taman still dont have Streamyx / Unifi.
i also tested digi using LiVe prepaid. So far so good, can get 4G but i find myself have to topup the data quota frequently. rclxub.gif
Zaryl
post Nov 15 2016, 01:46 PM

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QUOTE(UntilUComeBack @ Nov 15 2016, 12:52 PM)
Digi offers free video streaming on their new Broadband Plans
Digi Free Video Streaming Sos.

» Click to show Spoiler - click again to hide... «


digi/broadband kenot loading.
*
I am already on the Digi 145 Broadband plan, but just used only a month so far.
Is it possible if i convert to this new plan?
As far as i know, no contract is involve as i only take plan and not together with the Mobifi device.

hmm.gif
Zaryl
post Nov 21 2016, 09:35 PM

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QUOTE(zeroendless @ Nov 21 2016, 02:38 PM)
Changed from Maxis to Digi and it was a complete let-down. I am not certain Digi is having network issues or not. I could not have a data consistency for more than a minute. It been days now and i am in Alor Setar area. On iPhone 7+ apps keeps complaining no internet, it's on/off all the time, including the apps. Chat is impossible with Digi garbage.  I have never experienced phone data behaves this way since stone age.

The weird thing is when it's off, i toggle data on/off on my iphone or reboot, the data will come back on immediately then the problem is back again!

I tested most the places, only one area with small window, one stair up my brother house corned room is usable. The data is always UP!! and can up for hours, day without problem. Which kinda explain It's not the phone's issue. The data is able to stay on phone when the signal is good?

Maxis may be expensive, but they are the best hand down. I may have to try Celcom next and ditch this stone age Digi network. It's a complete disaster.

Question, on digi post paid plan, can you port out immediately, will they put a penalty fine for post paid new account? or there's a time window one has to wait?
*
Which part of alor setar bro?

I live in Changlun, Kedah, the hulu banat(remote area) place near Bukit kayu hitam, exit to Thailand can get 4G no problem.
But the speed is just around 8-10mbps though, the stable wise, it's excellent.

I am on the old plan, BB 145 (30+30GB) and i plan to change the BB 100. Used this plan as my main internet as my house taman got no telephone poles but last i heard it's coming soon; maybe will change to Unifi but I can't resist the temptation of Digi 4G, stable network at the moment. Some more i am not a heavy downloaded, rarely my monthly data used up to 30GB.
Zaryl
post Nov 26 2016, 11:07 PM

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QUOTE(rgchai @ Nov 25 2016, 10:54 PM)
I'm using Digi new boardband currently. Initially realized that the WhatsApp call is not supported under this plan unless I pay another RM5 to subscribe the VOIP plan. So, after I subscribed the VOIP plan, my quota will looks like 6gb data, 10 Free streaming and 3gb VOIP.

Now after 2 days usage, I found out that all of my data usage including YouTube are deducted from VOIP 3GB quota instead of normal data. I felt something's not right there. The VOIP quota will be used up first before others. Meaning after 3gb VOIP data used up then I can't make WhatsApp call again even I still got plenty of normal data. Then how? Purchase another rm5 VOIP top up? Then all usage will be falled under it again! What a stupid method!

I'd called Digi help line and the officer told me exactly as what I'm thinking of and mentioned It's written at FAQ section. Yes, it's really written there, the VOIP quota ranged on the first priority there!!

So, any one facing same issue? Any solution?
*
i think the broadband plan is meant for purely data usage such as Youtube and web surfing & music. But if for whatsapp, perhaps the Digi Postpaid plan is more suitable.

i am planning to get the rm100 BB data for my main house internet. 40gb+10gb stream sounds like a good deal. Now i am using BB 145 which is 30+30GB but i don't quite use the 30GB off peak duration so felt like waste only.

i wonder if Digi can come up something like Celcom AnyDay feature. Topup rm10/mth then can combine 30+30 becomes 60gb to be use during peak hours also. hmm.gif
Zaryl
post Nov 28 2016, 09:10 PM

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Just changed from BB 145 to BB 100 just now via telephone chat with digi CS.
The transfer process is just seamless, just wow!

Then i had a look at the various topup options:

Unlimited VOIP = RM5 for 3GB
video streaming = rm20 for 10GB
pure internet data = rm25 for 10GB.

All these for 30days validity which is not bad lah.

Compare to my old BB 145 topup:

RM50 for 5GB
RM15 for 1GB etc
but validity just 5days.

Youtube also loads quite fast at 480p video, which i am quite satisfied with.
Perhaps this BB 100 is the plan that i am looking for in terms of optimizing my monthly cost for internet.

PS - i use this as my main house internet as no unifi/streamyx available yet

This post has been edited by Zaryl: Nov 28 2016, 09:11 PM
Zaryl
post Nov 28 2016, 09:41 PM

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QUOTE(jack2001 @ Nov 28 2016, 09:23 PM)
Good for you!  rclxms.gif

But I have a question, what if Unifi or Streamyx comes to ur location, will you switch?
*
that IS a very good question.

Streamyx is crap so that is out of the questions.

Unifi 30Mbps unlimited RM179 vs Digi BB100 4G LTE 60GB (40GB data + 10GB stream free + 10GB stream on demand) RM100. Price not include GST yet.

My usage is mainly surfing web, youtube, facebook, online PS3 games, not a heavy downloader.
Wife's usage is mainly web, youtube, FB, etc.

We already have astro at home so she can watch her korean movie/drama there.

But this is usage for me & wife at the moment. Later when we will have kids, i have to think far ahead in the future though. laugh.gif

Fiber optics vs 4G LTE, what's your opinion guys? I think i have opened one thread on this one (Unifi vs Digi) in the Networks & Broadband section previously. More inputs are welcome.

thumbup.gif
Zaryl
post Nov 29 2016, 07:24 AM

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QUOTE(rgchai @ Nov 28 2016, 01:47 PM)
Yes. If rm5 for 3GB really cheap. But I'm facing stupid issue from Digi currently due to this rm5 quota.

Realised that after I bought the rm5 for VOIP topup, the Internet speed becomes very slow. My connection is at 3G with at least 3 bars signal, no 4G coverage at my area yet. Speed test result come out less than 400kbps! I did tested the sim card on different devices including using samsung note 4 phone, tested at different location, all give me the same turtle speed. I'm wondering maybe currently all the usage deduction under VOIP quota which having low speed Internet. I can only confirm this after I can finished using this 3GB VOIP quota, see if the speed can goes back to normal.

So... the initial 1GB free quota from Digi for 5 days is totally wasted now, no chance to use it as all quota deduction still under that turtle speed VOIP quota. Feeling like back to old days using streamyx with 384kbps speed.... really not easy to fully consume that 3GB quota with the turtle speed mad.gif

Already wrote to Digi Support but didn't get any feedback yet.  vmad.gif
*
I also faced the same issue too!

I just simply tried the VoIP yesterday. Then to my dismay, the speed became really slow.
Before this i can achieve 4G LTE around 6-7mbps dl, 4mbps ul. But after having the voip, now became 0.34mbp dl, 0.3mbps ul. Tried to restart the router and restart pc still the same! doh.gif

I immediately called digi hotline and asked the CS to FORCEFULLY REMOVE the voip package but i don't mind wasting the rm5. They said they need to investigate it first and will give me a call to update on the case.

shakehead.gif
Zaryl
post Nov 29 2016, 10:09 AM

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QUOTE(rgchai @ Nov 29 2016, 09:43 AM)
Thanks for your feedback, at least to confirm that this is not my own issue. Currently still struggling to use up the 3GB VOIP quota... today still remaining about 800MB... almost there....  sweat.gif
*
how did you try to finish the VOIP quota? Start blasting Youtube? hahaha

i plan to do the same as well. Tonight will start to full blast youtube running at pathetic 144p resolution but with multiple PCs and laptops to drain the 3GB. At the moment i just left 200MB of 3GB.

But running video yet it used VOIP quota bucket as well? That is so wrong Digi!

vmad.gif doh.gif
Zaryl
post Nov 29 2016, 05:08 PM

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QUOTE(prosibu @ Nov 29 2016, 03:54 PM)
If digi want user pay for voip that is fine
But it shud not limit the speed by 300kbps
Just dun understand y there is limit for voip plan.
Everyone who subscribed this shud just complain it gao gao...
*
already called up Digi CS yesterday, posted at Digi MyCommunity board as well as wrote an email to Digi helpcare this afternoon.

See how they are going to rectify this problem.
Zaryl
post Nov 29 2016, 07:52 PM

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QUOTE(kroul2 @ Nov 29 2016, 07:28 PM)
Tell me your problem, I'll report to Digi people instead of CS smile.gif
*
I just copy paste rgchai's and my similar problem. Thanks dude!

QUOTE(rgchai @ Nov 28 2016, 01:47 PM)
Yes. If rm5 for 3GB really cheap. But I'm facing stupid issue from Digi currently due to this rm5 quota.

Realised that after I bought the rm5 for VOIP topup, the Internet speed becomes very slow. My connection is at 3G with at least 3 bars signal, no 4G coverage at my area yet. Speed test result come out less than 400kbps! I did tested the sim card on different devices including using samsung note 4 phone, tested at different location, all give me the same turtle speed. I'm wondering maybe currently all the usage deduction under VOIP quota which having low speed Internet. I can only confirm this after I can finished using this 3GB VOIP quota, see if the speed can goes back to normal.

So... the initial 1GB free quota from Digi for 5 days is totally wasted now, no chance to use it as all quota deduction still under that turtle speed VOIP quota. Feeling like back to old days using streamyx with 384kbps speed.... really not easy to fully consume that 3GB quota with the turtle speed mad.gif

Already wrote to Digi Support but didn't get any feedback yet. vmad.gif
*
I also faced the same issue too!

I just simply tried the VoIP yesterday. Then to my dismay, the speed became really slow.
Before this i can achieve 4G LTE around 6-7mbps dl, 4mbps ul. But after having the voip, now became 0.34mbp dl, 0.3mbps ul. Tried to restart the router and restart pc still the same! doh.gif

I immediately called digi hotline and asked the CS to FORCEFULLY REMOVE the voip package but i don't mind wasting the rm5. They said they need to investigate it first and will give me a call to update on the case.
Zaryl
post Nov 30 2016, 10:01 AM

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QUOTE(rgchai @ Nov 30 2016, 08:52 AM)
Thanks bro. The issues for new broadband plan in summary:

1. Digi blocked VOIP call on broadband package, force customer to pay rm5 for the 3GB VOIP quota.
2. After VOIP quota added, all the data usage (everything including FB, Youtube, Internet Surfing, etc) will be deducted under VOIP 3GB quota instead and throttled 384Kbps speed.
3. In order to get back to normal speed, I have to used up all the VOIP quota first. But after VOIP quota exhausted, VOIP call not longer working again.

Meaning, if you want to use for VOIP call, you can only use the broadband at 384Kbps speed with 3GB quota. If you want to get full speed Internet, VOIP call will be blocked.

Hope Digi can come out solution asap.
*
glad you can get to normal speed. Last time I made a typo. I only used up 200MB out of 3GB. SInce yesterday i blast Youtube with multiple devices and left running till morning, now only used up 2GB. Left with another 1 more GB to go hahaha!

I called up digi hotline again yesterday. The lady said they already CANCELLED my VoIP package but then i argued it is still inside my myDigi usage monitoring website. She said that it is like that and can't do anything but she confirmed Digi already cancelled it earlier.

rclxub.gif doh.gif
Zaryl
post Nov 30 2016, 06:27 PM

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Finally just depleted the stupid VoIP addon for my BB100 package after blasting 6hour gameplay videos on Youtube for more than 24hours on multiple pcs & devices trolololol!

now speed is back to normal like it should be: My speedtest 9mbps dl 11mbps ul.
Youtube 480p loading very very fast, 1080p loads also fast.

F**k yeah!

Now me & @rgchai confirm that if you buy the stupid VoIP addon, Digi will throttle your speed to mere 300kbps!

i guess i have to use Digi prepaid or other cheaper,cost effective telco to do Facetime/Whatsapp call with my friends?

Demyuh Digi! rclxub.gif doh.gif vmad.gif

This post has been edited by Zaryl: Nov 30 2016, 06:28 PM
Zaryl
post Dec 1 2016, 08:09 PM

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QUOTE(kroul2 @ Dec 1 2016, 07:10 PM)
Sorry guys. Digi doesn't want to answer me except they'll investigate. That's just all.  sweat.gif  rclxub.gif
*
It's ok bro. My problem already solved, thanks to rgchai's method of fully consume the voip data to get normal speed.

But i still want to know why the throttle down and why view youtube takes from voip data bucket?
Zaryl
post Dec 1 2016, 09:27 PM

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QUOTE(kroul2 @ Dec 1 2016, 08:21 PM)
What rgchai's method?
*
Fully deplete the 3gb Voip. After that speed was restored to normal.
Zaryl
post Dec 2 2016, 08:27 PM

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the F la digi. i can't seemed to accese myDigi to topup. Yesterday night also the same!

bangwall.gif
Zaryl
post Dec 4 2016, 04:52 PM

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i still cannot view or to pay my bills via myDigi website. It says under maintenance since 1st dec.

but weird thing is last time my BB100 bill showed rm1xx. Now no more.
So they are upgrading then my previous bill is gone so i no need to pay lah?

Awww yesss! icon_rolleyes.gif laugh.gif
Zaryl
post Dec 6 2016, 08:47 PM

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@rgchai or others who are on BB100, have you tried to buy the RM5 VoIP addon and does the internet got throttled again or not?
Zaryl
post Dec 7 2016, 11:32 AM

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QUOTE(rgchai @ Dec 7 2016, 11:14 AM)
Didn't receive any further feedback from Digi if this issue already been fixed. So, I don't dare to buy the rm5 VOIP again or else will have hard time to exhausted the 3GB quota at turtle speed again. Hope Digi can fix this issue soon.

You got any feedback from Digi so far?
*
have not received yet. but just thought any of you guys have tried again & the speed was on normal hahaha.

Perhaps they are fixing this issue together with the myDigi downtime at the moment.
Zaryl
post Dec 9 2016, 09:06 AM

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Digi replied my email saying the VoIP throttled down speed issue for BB100 has been rectified and asked me to try to see whether okay or not.

I dare not to try again. Perhaps any lab rats here want to try and let us know? hehehe! tongue.gif

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