that why got ton of complain
but still, Samsung Malaysia need to improve their customer service in order to achieve their "butler service"

OFFICIAL STATEMENT FROM SAMSUNG INDIA ELECTRONICS LTD.
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have delayed sales of Galaxy Note7 in India.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers.
FAQs
1. When will Galaxy Note7 be launched in India?
The launch of Galaxy Note7 is delayed in India. We will announce the new launch date shortly.
2. Why is the Galaxy Note7 launch delayed?
Samsung is committed to producing the highest quality products and we take every incident reported by our valued customers very seriously. In response to recent cases reported globally of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. As our customers’ safety is an absolute priority at Samsung, we have delayed the sales of Galaxy Note7 in India. We acknowledge the inconvenience caused to you but this is to ensure that Samsung continues to deliver the highest quality products to our customers. Appreciate your understanding.
3. I have Pre-booked Galaxy Note7, what do I do?
Thank you for Pre-booking the Galaxy Note7. Our sincere apologies for the inconvenience caused due to the delay of launch of Galaxy Note7. You can rest assured that we are working diligently to deliver your Galaxy Note7 as soon as possible. We will reach out to you on your registered contact number with guidance on the launch timelines. We thank you for your patience and understanding.
4. Since the launch is delayed, does the Pre-booking Offer still hold?
We will honor our pre-booking promise made to you. As a gesture of gratitude for your patience, we would like to offer you the following benefits as a Pre-booking Customer:
i. We will ship the new Gear VR to you absolutely free of cost
ii. INR 3300 approx. ($50) Oculus content voucher to deliver the best experience on your Gear VR
Pre-book Offer T&Cs: http://www.samsung.com/in/offer/galaxy-not...rebook-tnc.html
5. Since the launch is delayed, I want to get a refund against the pre-booking.
You’re a valued customer, and we will honor our pre-booking promise made to you. But in case you still wish to get a refund, you may contact your retailer/online portal for details.


what is the benefits for Pre-booking customer malaysia ...i want NEW GEAR VR also !!

do u needed s-pen?

if yes, N7.

if No, S7E

More follow ups from the China case.

http://tech.sina.com.cn/mobile/n/2016-09-2...vy6900009.shtml

Some rumors are being spreaded on the internet lately, claiming that Huawei is the one who manipulated this explosion "scandal". Huawei released an announcement today and they denied this accusation. Huawei's official announcement attached below.

Man. Didn't expect that Huawei name would appear in this fiasco.




Attached thumbnail(s)

http://finance.sina.com.cn/consume/tousu/2...wa3630848.shtml

The owner from the 2nd explosion case in China. Today interview, she told the interviewer that the damaged phone is still on her hands. The owner claimed that samsung did send representatives to her house and persuaded her to give the phone to them for investigation. She rejected and she requested third party to join the investigation together. The owner also denied that news report from the Korea Daily News regarding the blackmail. She said she still hold on the phone and Samsung still have not analyzing the damaged phone yet. Why did Korea media claimed that they already found the root cause and accused her for blackmailing them?

This post has been edited by Max2006: Sep 21 2016, 12:21 AM

Another follow up from Hong Kong case.

http://finance.sina.com.cn/chanjing/gsnews...wa3635032.shtml

Samsung Hong Kong announced that they already received the damaged phone and they are investigating it. After first stage analysis, they believe the phone was exploded due to external heat source.

just want to say i love this thread and u guys, full of information and drama, glad to be part of N7 history, peace you all

so much drama about who does what, what happen where ... all kind of people we have in this world, just send the damn phone back and get a new one poof problem settle.

btw all i care is when can i receive my pre-booked Note 7 and will the new battery explode on us.

Samsung must've lost their mind, how the heck is Huawei even related to the explosion case?

http://www.androidauthority.com/galaxy-not...elaunch-717156/

US is such a big market for Samsung phones, but they will only relaunch on 21/10, approximately one month after they relaunch in Korea on 28/9.

So ya. I guess we can safely assume that SME may launching at the end of October or the early of November..... Well, I guess it's a good thing to see them taking it slow and steady rather than rushing the product line to meet the market...

Something to ponder.

This post has been edited by eternity4av: Sep 23 2016, 07:21 PM

I read the article. it only mentioned this rumour spread in the internet and it is not official statement by ATL and samsung. I also wonder why the owner do not wish to return the phone for investigation as it is well known that note 7 has battery problem. did she want to hire own third party investigation?

This post has been edited by dlsl: Sep 21 2016, 07:02 AM

It is obvious when someone does not want to return the phone for investigation. You can guess what her intentions are. If she is sure that the incident is genuine and not planned, she can either sue Samsung in court or conduct her own investigations, if she does not trust Samsung to do so. Quite obvious that she is now holding Samsung to ransom. For Samsung to indicate blackmail, there must have been some demands coming from her.

like u said... a few RM... Samsung can just waive off this tiny cost. their priority, as per their press statement, is customer safety and getting back the phones.

so, just take la the phone.

plus, you think Samsung really going to use back the box and the accessories we give back to them when they sell as refurbished? you think Samsung going to count how many replacement tips are in each pack?

when mass order/ produced, these things cost less than rm1 each...

they should make things easier for all -- including their own ppl. why make their ppl also check for manual, accessories, etc... if anything, they should print new ones to reflect the change and to tell ppl how they can spot the SAFE version of Note7.

yes, this is one concern i have after reading the Bloomberg article. while there can be claimed that technology improved and battery is now more compact, the thing is... what if it's not the case and Samsung is really pushing the limits here. that can only mean that replacement batteries may suffer the same thing in long run. alternatively, Samsung could just pack a slightly smaller battery, but will ppl be happy? they may claim they bought Note7 coz of the 3500mAh battery.


the diff between MNC vs local company. we're the brave ones -- Malaysia Boleh!


if read the article carefully, it says there's no conclusive evidence to point to Note7 as the cause. however, the cause of fire cannot be determined and yes, Note7 remains a possible "suspect".

but there's a logic not to hand phone to SAMSUNG investigators....

i mean... the suspected party is Samsung and Samsung is investigating it... i mean, we hear similar comments about how how some stuff is done in our country. example: 1MDB. you ask 1MBD ppl to investigate the allegations, do you think ppl will be happy?

and yes, should have 3rd party be involved in the investigation instead,.

isn't it done by St. Petersburg Fire Rescue that determined that the fire source is possibly not from n7?

i don't see how ATL is related to huawei, unless its a subdivision of hw

*ahem*

my comment was in regards to the china case...

the woman who dun wanna hand the burnt phone to Samsung for further investigation.

DAMMIT. MUST DEMAND VR TOO