QUOTE(drcro @ Sep 5 2016, 06:13 PM)
OMG! Its spreading from country to country..Don't be surprise later Malaysia also have case
Samsung Samsung Galaxy Note 7 Official Discussion V5!, Samsung announced global Note 7 recall
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 Sep 6 2016, 09:40 AM
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All Stars
48,448 posts Joined: Sep 2014 From: REality 
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Don't be surprise later Malaysia also have case |
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Sep 6 2016, 09:42 AM
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Junior Member
66 posts Joined: Aug 2016
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QUOTE(noeltwt @ Sep 6 2016, 08:52 AM) Called the hotline last night. Was told that the earliest date I can get the replacement unit is end of Sept. this means if i pre-ordered mine from telco, i will have to return my current note7 to telco for 1 to 1 exchange??  Somemore the CS asked me to STOP using it  Add on, I'm buying from Sen Heng (as Gold sold out so fast in Samsung website...), and the CS told me I have to pass it back to Sen Heng for replacement at that time...? And asked me to wait for call from Samsung. Gave them my contact no, and I asked him to take down my IMEI and email too, just in case. I think I will negotiate to get my replacement in Samsung SC instead, don't have faith on Sen Heng... I also went to Samsung SC at Lowyat last weekend and the staff seems so blur (I went at 10am, just after they open shop, kiasu LOL). He just take down my contact and email (not even IMEI or proof of purchase) and said will contact me if there is any update.    |
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Sep 6 2016, 09:49 AM
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Junior Member
170 posts Joined: Sep 2013
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https://www.theguardian.com/technology/2016...xy-note7-phones
Bravo to Samsung Australia, how about Malaysia? This post has been edited by acct: Sep 6 2016, 09:50 AM |
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Sep 6 2016, 09:53 AM
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Senior Member
520 posts Joined: Oct 2010 
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QUOTE(benny888 @ Sep 6 2016, 09:12 AM) It would be resold as refurbished units not new to possibly some other 3rd world countries ? Don't think they will repack and sell as New set ....their goodwill and reputation concern |
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Sep 6 2016, 09:56 AM
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Junior Member
33 posts Joined: Feb 2008
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QUOTE(SEP910 @ Sep 6 2016, 07:47 AM) Need to sent the whole package, I also just called, exactly what the CS told me, but no need surrender the phone at this moment, the exchange only will start end of this month. Phone and box content, According to SME they will give new set with box  http://www.samsung.com/my/news/global/sams...nt-galaxy-note7 And I can continue using the phone, ofcoz at my own risk..  |
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Sep 6 2016, 10:00 AM
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Senior Member
3,757 posts Joined: Jan 2003 From: E A R T H
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QUOTE(leehoongs @ Sep 6 2016, 09:42 AM) this means if i pre-ordered mine from telco, i will have to return my current note7 to telco for 1 to 1 exchange?? seriously that is BS. the warranty is still under SME. |
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Sep 6 2016, 10:10 AM
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Junior Member
66 posts Joined: Aug 2016
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QUOTE(yuhhaur @ Sep 6 2016, 10:00 AM) seriously that is BS. the warranty is still under SME. exactly what i thought, but apparently customers are told differently by different sc / customer service representatives. |
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Sep 6 2016, 10:15 AM
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Senior Member
958 posts Joined: Feb 2008
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Already stopped using my Note 7 2 days ago after noticed some problem with the batttery. The battery just felt warm even though I closed all apps and did not used it prior to that. Battery also drop straight away to 0% from 50% in just 5 minutes. When I try to charge the battery was very hot and not like before. I stop charging straight away and switch off the phone. Now Im using my IP6s plus as my primary phone again. I may sell the Note 7 after receive the replacement unit.
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Sep 6 2016, 10:16 AM
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Senior Member
520 posts Joined: Oct 2010
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QUOTE(leehoongs @ Sep 6 2016, 10:10 AM) exactly what i thought, but apparently customers are told differently by different sc / customer service representatives. Don't worry, just wait for them to call us. Mean while I still using my Note 7 without any problem |
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Sep 6 2016, 10:18 AM
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Senior Member
1,679 posts Joined: Jan 2010 From: Penang
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QUOTE(acct @ Sep 6 2016, 09:49 AM) https://www.theguardian.com/technology/2016...xy-note7-phones wow..nice move by Samsung in Australia...why still no update in Msia Bravo to Samsung Australia, how about Malaysia?  |
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Sep 6 2016, 10:25 AM
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Senior Member
958 posts Joined: Feb 2008
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QUOTE(eagleknight @ Sep 6 2016, 10:16 AM) Don't worry, just wait for them to call us. Mean while I still using my Note 7 without any problem Just beware. Mine was also ok without any problem until 2 days ago starting to have problem. |
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Sep 6 2016, 10:31 AM
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Senior Member
7,044 posts Joined: Nov 2007
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QUOTE(acct @ Sep 6 2016, 09:49 AM) https://www.theguardian.com/technology/2016...xy-note7-phones quoting the article:Bravo to Samsung Australia, how about Malaysia? QUOTE The company said Samsung customers could receive replacements or full refunds and courtesy devices would be available on Wednesday for those who had to return their phones. QUOTE “It’s a different story if the phone comes as part of a contract for service with a telco. In this instance, if the service can no longer be provided because the phone is dangerous, you might have a right under the guarantees within consumer law to cancel the service.” they have strong consumer rights group and awareness...  This post has been edited by mydragoon: Sep 6 2016, 10:32 AM |
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Sep 6 2016, 10:38 AM
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Senior Member
7,044 posts Joined: Nov 2007
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QUOTE(eagleknight @ Sep 6 2016, 09:53 AM) Don't think they will repack and sell as New set ....their goodwill and reputation concern this recall is supposedly due to battery issue. so, Samsung need to just replace battery with one from new batch and they can sell as refurbished. |
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Sep 6 2016, 10:57 AM
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Junior Member
160 posts Joined: Aug 2009
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Anyone feel their N7 Wifi reception is a lot weaker compare to the previous N5 or N4, btw I'm using Spigen Neo Hybrid case.
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Sep 6 2016, 10:58 AM
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Senior Member
4,237 posts Joined: Sep 2006
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QUOTE(nexona88 @ Sep 6 2016, 09:40 AM) OMG! Its spreading from country to country.. Don't be surprise later Malaysia also have case  |
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Sep 6 2016, 11:05 AM
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Senior Member
2,230 posts Joined: Aug 2010 From: Malaysia 
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QUOTE(WyjSwmW @ Sep 5 2016, 07:55 PM) Haha. Joke of the year. Go for Apple broBuy new phone already can't use it. Need to use back old phone. Samsung really fail this round. I think many people will be disappointed and jump ship to HTC or SONY. |
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Sep 6 2016, 11:40 AM
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All Stars
48,448 posts Joined: Sep 2014 From: REality
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QUOTE(eagleknight @ Sep 6 2016, 10:16 AM) Don't worry, just wait for them to call us. Mean while I still using my Note 7 without any problem use carefully. donno when it will explode  latest news Aussie got case  |
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Sep 6 2016, 11:41 AM
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Senior Member
2,239 posts Joined: Aug 2008
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QUOTE(ganjeneu @ Sep 6 2016, 10:57 AM) Anyone feel their N7 Wifi reception is a lot weaker compare to the previous N5 or N4, btw I'm using Spigen Neo Hybrid case. Even my S7 wifi reception is quite a bit weaker than a cheap phone that I have , I expected better lol. |
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Sep 6 2016, 12:06 PM
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Senior Member
1,492 posts Joined: Oct 2010
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If I was given a choice between full refund or a 1-to-1 exchange, I'll rather go for the 1st option
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Sep 6 2016, 12:08 PM
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Senior Member
1,492 posts Joined: Oct 2010
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QUOTE(Ch3n_low @ Sep 6 2016, 11:05 AM) Go for Apple bro Alternatively, you could wait for the next line of Nexus phone coming later this October  |
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