So anyone knows if it need to send whole package or just the phone only will do? They change to new or just change the battery?
Samsung Samsung Galaxy Note 7 Official Discussion V5!, Samsung announced global Note 7 recall
Samsung Samsung Galaxy Note 7 Official Discussion V5!, Samsung announced global Note 7 recall
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Sep 6 2016, 01:36 AM
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Senior Member
5,261 posts Joined: Oct 2013 From: Lampkin Lane, Haddonfield |
So anyone knows if it need to send whole package or just the phone only will do? They change to new or just change the battery?
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Sep 6 2016, 02:24 AM
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2,501 posts Joined: Nov 2013 |
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Sep 6 2016, 03:01 AM
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Senior Member
11,096 posts Joined: Feb 2011 From: Your kokoro |
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Sep 6 2016, 05:47 AM
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Senior Member
2,169 posts Joined: Jan 2009 From: PJ | Seoul |
QUOTE(Superman7 @ Sep 5 2016, 11:16 PM) somebody in Samsung management have to bite the bullet. Compare to others that encounter their hp issue just after few days of using mine is consider long. Haihlong? still less than a month since launching QUOTE(nexona88 @ Sep 6 2016, 12:03 AM) Suddenly my hp hang and when I hard reset, the hp keep rebooting at the main screen. The worst is I'm using this hp abroad. Have to wait I back to Msia only can go for warranty. isshh |
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Sep 6 2016, 07:47 AM
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Senior Member
1,153 posts Joined: Aug 2005 |
QUOTE(xisan @ Sep 6 2016, 01:36 AM) So anyone knows if it need to send whole package or just the phone only will do? They change to new or just change the battery? Need to sent the whole package,Phone and box content, According to SME they will give new set with box ![]() http://www.samsung.com/my/news/global/sams...nt-galaxy-note7 This post has been edited by SEP910: Sep 6 2016, 07:59 AM |
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Sep 6 2016, 08:15 AM
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828 posts Joined: Dec 2009 |
QUOTE(yvonnesoo @ Sep 6 2016, 05:47 AM) Compare to others that encounter their hp issue just after few days of using mine is consider long. Haih Hope you had backup everything prior to this. Phonr crash is a pain especially everything is inside the phone. I think phone company should also realise, they should not only focus on the specification of the phone but also safety, quality and reliability!Suddenly my hp hang and when I hard reset, the hp keep rebooting at the main screen. The worst is I'm using this hp abroad. Have to wait I back to Msia only can go for warranty. isshh |
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Sep 6 2016, 08:20 AM
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Senior Member
2,313 posts Joined: Aug 2014 |
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Sep 6 2016, 08:22 AM
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Senior Member
5,261 posts Joined: Oct 2013 From: Lampkin Lane, Haddonfield |
QUOTE(yvonnesoo @ Sep 6 2016, 05:47 AM) Compare to others that encounter their hp issue just after few days of using mine is consider long. Haih Now I'm a bit scared if that will happened to me later on Suddenly my hp hang and when I hard reset, the hp keep rebooting at the main screen. The worst is I'm using this hp abroad. Have to wait I back to Msia only can go for warranty. isshh |
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Sep 6 2016, 08:44 AM
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All Stars
32,468 posts Joined: Mar 2005 |
QUOTE(vez @ Sep 6 2016, 12:16 AM) meaning that when Samsung start to sell note 7 again, we shall not buy note 7 Good point. Am pretty sure there'll be plenty of recond units for sale, as those recalled back in good condition will just get the batteries changed. The question is whether or not they will package it and sell it as new, or sell it as recond with a discount.This post has been edited by attw: Sep 6 2016, 08:44 AM |
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Sep 6 2016, 08:51 AM
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1,123 posts Joined: Sep 2013 |
QUOTE(zhlo @ Sep 6 2016, 08:20 AM) of coz..they won't just scrap those phone for 1st batch..quantity is so many..sure will repair and just sell it start from 2nd batch.. Well they already done that.....exchange with used phoneQUOTE She posted her complaint on the page after her failed attempt to get a resolution from Samsung. Earlier yesterday, Ms Teng finally received a call from Samsung's customer service personnel. After some negotiation, it was agreed that she would have her phone replaced free of charge today. Both Ms Woo and Ms Teng performed a software update immediately after receiving the phones. When asked whether it knew of the cause of the issue, a Samsung spokesman said: "We are investigating the reported cases of Galaxy Note7 customers with encounters of auto-reboot on their devices. "If customers require support on the performance of their devices and other customer service, they can contact us at 1800-SAMSUNG (726 7864)." The Samsung spokeman did not respond to a query on whether the issue only affected Singaporeans. The Consumers Association of Singapore (Case) has handled one case regarding the Note7 since its launch on Aug 20, said executive director Seah Seng Choon. In that case, the consumer had received a defective Note7 that kept rebooting. Samsung agreed to a one-for-one exchange of the defective mobile phone. However, the consumer found that there was a dent on the new mobile phone and requested a second exchange. Mr Seah said: "Consumers who purchased defective mobile phones should ask the business to repair or replace the phones first. "Otherwise, they can ask to keep the phones for a reduction in price or return the phones for a refund. "Consumers who are unable to resolve their disputes with the business on their own may approach Case for further assistance." Consumer electronics analyst Karissa Chua of Euromonitor International thinks the issues surrounding the Note7 will not have a significant impact on Samsung's overall performance. She said: "It had its fair share of problems in the past such as with its S Pen in the Galaxy Note5, but the company worked to resolve those issues." S.O.S |
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Sep 6 2016, 08:52 AM
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Junior Member
44 posts Joined: Jun 2011 |
Called the hotline last night. Was told that the earliest date I can get the replacement unit is end of Sept.
Add on, I'm buying from Sen Heng (as Gold sold out so fast in Samsung website...), and the CS told me I have to pass it back to Sen Heng for replacement at that time...? And asked me to wait for call from Samsung. Gave them my contact no, and I asked him to take down my IMEI and email too, just in case. I think I will negotiate to get my replacement in Samsung SC instead, don't have faith on Sen Heng... I also went to Samsung SC at Lowyat last weekend and the staff seems so blur (I went at 10am, just after they open shop, kiasu LOL). He just take down my contact and email (not even IMEI or proof of purchase) and said will contact me if there is any update. |
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Sep 6 2016, 08:53 AM
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Senior Member
2,313 posts Joined: Aug 2014 |
QUOTE(attw @ Sep 6 2016, 08:44 AM) Good point. Am pretty sure there'll be plenty of recond units for sale, as those recalled back in good condition will just get the batteries changed. The question is whether or not they will package it and sell it as new, or sell it as recond with a discount. of coz they will package it and sell it as new |
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Sep 6 2016, 08:57 AM
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1,134 posts Joined: Apr 2008 |
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Sep 6 2016, 09:02 AM
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1,768 posts Joined: Feb 2008 |
QUOTE(doppatroll @ Sep 6 2016, 08:51 AM) Point of the news? |
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Sep 6 2016, 09:05 AM
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All Stars
32,468 posts Joined: Mar 2005 |
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Sep 6 2016, 09:12 AM
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Elite
27,801 posts Joined: Jun 2007 From: Johor |
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Sep 6 2016, 09:24 AM
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All Stars
48,447 posts Joined: Sep 2014 From: REality |
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Sep 6 2016, 09:34 AM
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7,044 posts Joined: Nov 2007 |
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Sep 6 2016, 09:35 AM
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7,044 posts Joined: Nov 2007 |
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Sep 6 2016, 09:39 AM
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870 posts Joined: Jul 2011 From: Kuala Lumpur |
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