Sep 6 2016, 08:51 AM
QUOTE(zhlo @ Sep 6 2016, 08:20 AM)
of coz..they won't just scrap those phone for 1st batch..quantity is so many..sure will repair and just sell it start from 2nd batch..
Well they already done that.....exchange with used phoneQUOTE
She posted her complaint on the page after her failed attempt to get a resolution from Samsung.
Earlier yesterday, Ms Teng finally received a call from Samsung's customer service personnel.
After some negotiation, it was agreed that she would have her phone replaced free of charge today.
Both Ms Woo and Ms Teng performed a software update immediately after receiving the phones.
When asked whether it knew of the cause of the issue, a Samsung spokesman said: "We are investigating the reported cases of Galaxy Note7 customers with encounters of auto-reboot on their devices. "If customers require support on the performance of their devices and other customer service, they can contact us at 1800-SAMSUNG (726 7864)."
The Samsung spokeman did not respond to a query on whether the issue only affected Singaporeans.
The Consumers Association of Singapore (Case) has handled one case regarding the Note7 since its launch on Aug 20, said executive director Seah Seng Choon.
In that case, the consumer had received a defective Note7 that kept rebooting. Samsung agreed to a one-for-one exchange of the defective mobile phone.
However, the consumer found that there was a dent on the new mobile phone and requested a second exchange.
Mr Seah said: "Consumers who purchased defective mobile phones should ask the business to repair or replace the phones first.
"Otherwise, they can ask to keep the phones for a reduction in price or return the phones for a refund.
"Consumers who are unable to resolve their disputes with the business on their own may approach Case for further assistance."
Consumer electronics analyst Karissa Chua of Euromonitor International thinks the issues surrounding the Note7 will not have a significant impact on Samsung's overall performance.
She said: "It had its fair share of problems in the past such as with its S Pen in the Galaxy Note5, but the company worked to resolve those issues."
Earlier yesterday, Ms Teng finally received a call from Samsung's customer service personnel.
After some negotiation, it was agreed that she would have her phone replaced free of charge today.
Both Ms Woo and Ms Teng performed a software update immediately after receiving the phones.
When asked whether it knew of the cause of the issue, a Samsung spokesman said: "We are investigating the reported cases of Galaxy Note7 customers with encounters of auto-reboot on their devices. "If customers require support on the performance of their devices and other customer service, they can contact us at 1800-SAMSUNG (726 7864)."
The Samsung spokeman did not respond to a query on whether the issue only affected Singaporeans.
The Consumers Association of Singapore (Case) has handled one case regarding the Note7 since its launch on Aug 20, said executive director Seah Seng Choon.
In that case, the consumer had received a defective Note7 that kept rebooting. Samsung agreed to a one-for-one exchange of the defective mobile phone.
However, the consumer found that there was a dent on the new mobile phone and requested a second exchange.
Mr Seah said: "Consumers who purchased defective mobile phones should ask the business to repair or replace the phones first.
"Otherwise, they can ask to keep the phones for a reduction in price or return the phones for a refund.
"Consumers who are unable to resolve their disputes with the business on their own may approach Case for further assistance."
Consumer electronics analyst Karissa Chua of Euromonitor International thinks the issues surrounding the Note7 will not have a significant impact on Samsung's overall performance.
She said: "It had its fair share of problems in the past such as with its S Pen in the Galaxy Note5, but the company worked to resolve those issues."
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