if it's any decent company, then they would know the root cause

This ppl do it will benefit the customer no more.
More customer will run
Just Stop as a dealer

hi, can we choose number from xox telco? how do i do that?

No need to stop as dealer cause the new KPI for dealer effective from 1st.April,2024 are to register/sign up 40 new customers yearly or their dealership will be terminated.

This new KPI will surely demote/terminate part time dealers who survived previous KPI, which had caused quite many part time dealers dealers being terminated.

Hi,you can go online or go to onexox booth located at Econsave,Lotus,Giant and others shopping malls.

This post has been edited by xinaixin: May 1 2024, 10:04 PM

Hopefully those terminated dealer can look for me so o can help them

XOX cannot call 1-300 number? How to enable? Please help. Thanks

my onexox service no network, anybody have the same issue?

update: problem solved after remove and reinsert card and restart hp for few times. still dunno what happened

This post has been edited by wan7075: May 2 2024, 05:42 PM

Hi,onexox/xox can make calls to 1-300 number which are chargeable.

If your line is black plan,make sure you don't have OVERDUE bill.

If your line is prepaid plan,make sure you have enough credit in your prepaid acc.

I use family plan. Can't call 1-300. Please advise.

Hi,do you have any outstanding/unpaid bills ?

you can call onexox c.s. at 12273 or email to cs@onexox.my for inquiry & help.

Nope. Calls to other number no problem. Only 1300 can't call out.

Just port out

This post has been edited by ezekieldavidchong: May 3 2024, 07:15 PM

looks like another altel soon

Ya please continbue to play this game
i am sure it will be like Altel very soon in due time

BTW, do anyone know how to manage the line transfer from prepaid to one family supp on Selfcare? Even reseller ask me to do online myself.

drb hicom altel change business model lah
Joint venture with drb hicom proton
some said domestic 2G roaming 502158 power by drb hicom altel

end product same. death of consumer telco. xox can focus on football.

Hi,family plan consist of unlimted calls to all that are not chargeable line like local mobile phone number and landed phone number but calls to 1-300 are chargeable.

So when you have overdue bills but line haven't "BARRED",you may still use the unlimited voice calls but not calls that are chargeable i.e 1-300 or IDD



Can't find family plan on selfcare (Change to postpaid plan)

AFAIK,only can MNP/port-in into family plan.

The strange thing is that I called XOX and they told me to do it online. I cant find it so I messaged the reseller who ported my line into onefamily before. She also told me to do online.

46. COBP from any of the existing Prepaid Plans to ONEfamily Plan is allowed. These changes can be done via XOX Self Care.

I really cant find it as well other than choosing to MNP... but there is no Onexox in the list. Maybe I should choose celcom and try?

Update: Just tried selecting Celcom and it gave an error that the phone number I wanna port is already in onexox.

Maybe they mistaken I wanna port into OneFamily as principal line. I saw the option to transfer in as principal line but not as supp lines.

This post has been edited by andrekua2: May 3 2024, 10:34 PM

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Ya they can focus on football.i am not interested in football