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So cannot solve the problem of Boost OTP not received?

been using the lowest black for my second line.
can say speed and availability above my expectations.
however going from a maxis lowest plan of rm90 iinm to lowest in black (basically maxis 1 month can cover black almost 1 year) i can say biggest drawback is not enough data but as a second line option is good as mostly using at home got wifi anyway

nope. port out.

In fact you can upgrade to Black B39 which have 8GB of data,50 min voice and 50 sms,all unused will roll over to next month.

And the data,min voice and sms can be share/transfer to other Onexox users.

And the best is you can change plan as you like.

And Onexox lost another customer.........

I also have 2 Onexox prepaid that can't receive the Boost OTP.

Hoping that Onexox will take note and make improvement by solving this problem.

This post has been edited by xinaixin: Jun 19 2019, 09:58 PM

Have u report to customer service?

I have problem receiving uob otp before but problem solved. Follow up until success

in the end boost called me today and give me the otp code instead. xox side is pretty useless, they just say they cant do anything. I had never face a telco like this, maybe it just a virtual mobile operator.

so in the future i think i cant simply logout my boost account if not, i have to wait boost to call me and provide me the otp.

for those who cant get otp from boost, kindly make an enquiry through boost email or fb. no need waste ur time to contact xox. they are not willing to help u and blame the issue to others. tq

This post has been edited by stephantsen: Jun 20 2019, 01:10 AM

Yes,call Onexox customer service and the same reply that no problem with Onexox and ask me to call Boost instead.

I port out one of my Onexox prepaid and successfully register Boost without any problem.

The same number can't receive Boost TAC in Onexox but can receive Boost TAC when port out to other telco.

I'm not saying that all Onexox numbers can't receive Boost TAC but a lot of cases are really the true facts.

Now depends on Onexox itself whether to keep or lost their customers.

For me, i can only say NEVER PUT ALL YOUR EGGS IN ONE SAME BAG.

Thanks for this information and will try this method to register Boost on Onexox.

Will be good news for Onexox users who want to register Boost.

This post has been edited by xinaixin: Jun 20 2019, 07:28 AM

Thanks for the info. but recently Boost CS is quite unresponsive as informed by other forummers. I'll try to email them.

You might get the wrong/inexperienced cs personnel

Try another time time to get another person to entertain your issue

I guess too much customer park in the vip line in this telco. So can do "what I like" already.
"You tak suka? You are free to port out others anytime" attitude.

Same one like redONE (a virtual network service provider). Previously quite good of handle customer service, now getting worst and worst no customer service. Using existing redONE customer call customer service need pay per use charge.

Everything using Live Chat or Whatapps by redONE.
I can't imagine if data got issued, don't know how you whatapps or Live chat to customer service, perhaps need back home using fiber network to get assist.

What ! OMG ! Inexperienced Onexox customer service at 12273 ?

Doesn't they were trained with knowledge and passed as customer service personnel before answering calls from customer ?

Even trainees on the job should consult with experienced personnel before giving an answer,that's my experience with other telco when call their customer service.

This post has been edited by xinaixin: Jun 20 2019, 02:34 PM

This is my assumption based on my experience since 2014

Maybe the person is new staf

I guess u know turn over rate for call center job is high

i think only minority cs willing to help. first u need to be lucky to meet those minor cs are willing to help. obviously im not the lucky one

yeah i have waited for one week to get a call from there

I guess that's why other telco send sms for us to reply and rate the perfomance of their customer service after each call.

And we will receive calls if we give poor rating to their customer service.

This post has been edited by xinaixin: Jun 20 2019, 07:13 PM