Gus, just did my 10k service in SMG Auto Sri Rampai, Setapak
share my experience here.
Drove in on Saturday 930am, there wasn't any customer over the premises, except 1 suzuki swift still on the service bay (this used to be suzuki SC).
opt for Fully syn upgrade and cancelled off all the "recommended extras" (wiper washer, engine treatment injector cleaner...bla bla)
reported some knocking noise from everytime engine restart back from istop function.
car is in service bay, noticed that mechanic placed shell hx7 instead of fully yn beside my car. When told, then only apologized "sorry took wrong"
The Shell Fully syn is 5w-40 (4L) + 1 L 5W-30, i feel a bit skeptical about this, since my previous oil was 5W-30 during 1st 1K service.
Mechanic tried to tighthen lower arm bolt for the suspected noise issue as above, in the end the lower arm bult thread got damaged and claimed its rusted due to accumulation of water (does anyone faced this?)
claimed to top up my battery water, and remainder of fluid placed in the boot, but never saw it there.
Conclusion:
1. Despite lack of customer traffic, I personally found that this SC does not gave me a peace of mind, everything needs to be double checked. God knows what happened if i wasn't there to inspect.
2. even im on fully syn now, but it feel heavier than usual, is 5W-40 meant for this skyactiv anyone can confirm?
3. Last good news, battery still can claim for free (if within 1 year or 20,000km) but replacement is only same Wet type.
4. Was told that the SC in Berjaya Industrial Park is better. any experience from you all?
dont waste money for fully synth oil from mazda, they are using 5w40 which you can definitely get the heavy feel and responsiveness, for me i will go for other brand like Torco SR-1
if you look smooth and better engine response then get 5w-30 or 5w-20, our car is designed for that, actually all new road cars are designed to use 5w-30