I work at one of the major component manufacturing company, but this is not how things work with almost all the distribution channels. First the rma return date is the date u give ur card back to the shop. So if everything checks out, manufacturer replaces it. We send the credit note to distri and they pass the product to customer. There is no such thing as price/months. If within warranty period the manufacturer should replace or repair the product without any charge.
In case when there is no stock, the customer is given the option to choose whether he want to upgrade to different product with higher pricing, or something of similar price range is available, or whether he wants to wait for new stocks....

So bro, go to the distributor or shop and make them replace it. RM 1000 is not nothing... you made a purchase and entered a contract and retailer,distributor and manufacturer cannot reject to compensate for product issue.

Try contacting the Saphire directly from their website. Otherwise msg their fb page, they should be more open to solving this issue.

Had an issue with ASUS T100 and they took over 3 months to repair and replace twice, same day returned after the repair. It was like 4 months old. But later they replaced it with a new Chi. It turned out good but all the waiting was shit and was stuck with lot of delayed work coz of it. I guess RMA service is super horrible around here.

Yeah they're problematic, not sure if they have improved.

my suspect is they gonna drag your case till warrnaty period is over then force u to take any ridiculous offer they have or just ignore u

Just wanted to share my experience.. I have RMAed 3 times for my sapphire r9 290 reference.. the 1st and 2nd time the card gave artifact after few months of usage.. until they finally replace it with brand new tri-x. Even though it took me 3 times to solve my problem, im still satisfied because the RMA process only took 1months++ as they promised. And also customer service was great! Thanks to hikari

by now warranty period consider over, but at least they didnt yet go full on silence

and they told shop and then to me my card warranty is over at sapphire, for this comes this whole mess as they as distributor doesnt want to cover the cost replacing any card or more cn to me

the card is bought same place as you lol

she got no problem handling such thing, problem is with build tech push everything back to me

just can say i'm very bad luck in this whole thing

Asus? 10 years ago n today still same, service totally no improvement…

haiz…dunno how to say build tech liao…

u mean who 1st? Sapphire itself? build tech? JW power?

I was referring to to ASUS, it was in response to snjvirtual's post.

yes they have the foremost rights to release first, but are actually considered (at least in the US) to be the EVGA equivalent in making great coolers (for AMD cards), and generally perform better than Asus/Gigabyte/MSI ones (for AMD).

it's too bad Sapphire distributors arent as good here. actually SAPPHIRE already provide 3 year warranty for nitro 480 right now, their reference 480 is also 3 years. strange that locally is only 2 years... XFX was also only 2 years over here.

wow 3 times in 1 month? but at least you got a new one replaced.

This post has been edited by svfn: Jul 13 2016, 05:11 PM

widoy case.. it should no problem.. replacement unit if no stock@ EOL unit...

she done few rma for me without issue..

emhh distributors offer that price ?...

Heh i wonder if this case will go viral like what happened to Maxis.

help to share it haha. let Sapphire Technology Club take note of their distributors.

OP you can post to Reddit for better visibility, go on /r/AMD, and tag /u/vapor-x he works for Sapphire.

This post has been edited by svfn: Jul 13 2016, 07:00 PM

I done my part to share already. This is simply victimizing of consumer.

People part money to buy your product means people who some faith into you, and have accepted the fact that warranty period is available to cover them in case any thing goes wrong.

Now warranty period is still in effect and instead of offering a counter-solution, you offer the buyer a measly value that can't even buy the lowest end of your graphics card. (INFO : Sapphire R5 230 is RM 159).

my experience were got upgraded to a newer as the old model already phased out longtime ago.

and is asus

give them double middle finger

the warranty only start when u pay the moolah and it should follow the invoice date

he is distributor....where got such thing as sapphire side warranty habis

i sense...somebody might songlap the CN already

maybe sapphire side warranty finish but thats nothing to do with me..this is between build tech and sapphire

dont know who handle this so clever push to me..maybe save money for build tech the person will get a raise? lol

latest update i can tell you guys is

someone contact me this morning my case will be sorted out and i will be send a replacement card

thanks to you guys for helping spread the "fire"

wonder wat card they going to give u(prey hard)since now its viral aready might give u stronger card for freeeeeeeee...remember update here ya

Have them make it clear, it is sorted out due to the pressure given?

Or a mistake in their warranty procedure aka miscommunication ?

If they say is a 'one off goodwill gesture' plz let all end user know of their rma practice