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 U-Mobile Thread V7, www.u.com.my

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nexona88
post Jul 20 2016, 09:52 AM

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QUOTE(mhhee @ Jul 20 2016, 08:56 AM)
I don't think so. It has been upgraded to 4G at that area for more than half a year. Just 3 months ago this kind of weird things happen, the worst case is UMobile support never bother to reply me on this even I reported this few times.
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Suggest u port to others telco..
stephantsen
post Jul 20 2016, 10:18 AM

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QUOTE(mhhee @ Jul 20 2016, 08:56 AM)
I don't think so. It has been upgraded to 4G at that area for more than half a year. Just 3 months ago this kind of weird things happen, the worst case is UMobile support never bother to reply me on this even I reported this few times.
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last time i face this problem also, u can try to report in interneteverywhere forum or make a report to mcmc, they will solve ur problem and it work
mhhee
post Jul 20 2016, 11:55 AM

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QUOTE(nexona88 @ Jul 20 2016, 09:52 AM)
Suggest u port to others telco..
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Want meh? I oledi switched to 3G mode in my phone, I found 3G mode more stable in UMobile network. As least now I don't have dead area.

QUOTE(stephantsen @ Jul 20 2016, 10:18 AM)
last time i face this problem also, u can try to report in interneteverywhere forum or make a report to mcmc, they will solve ur problem and it work
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Haha. Small issue becoz only that radius affected. Other places still OK. Thx for ur suggestion.

tan_aniki
post Jul 20 2016, 12:20 PM

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guys just for sharing, 3G is more better than 4G if you are using U Mobile as your home broadband as incoming/outgoing call will automatically switch the network to 3G if you are in 4G network, thus causing internet interruption... wait until they support VoLTE then only this type of problem won't happening.
stephantsen
post Jul 20 2016, 12:49 PM

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QUOTE(tan_aniki @ Jul 20 2016, 12:20 PM)
guys just for sharing, 3G is more better than 4G if you are using U Mobile as your home broadband as incoming/outgoing call will automatically switch the network to 3G if you are in 4G network, thus causing internet interruption... wait until they support VoLTE then only this type of problem won't happening.
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that why i dont use 4G
TOMEI-R
post Jul 20 2016, 12:52 PM

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Seems like UMobile's network is still not so stable. Had mix reviews from many users. Some positive, some negative but most were that the network is still not very stable and coverage is still not as good. Dropped calls are a common problem. Still considering whether to switch over.

This post has been edited by TOMEI-R: Jul 20 2016, 12:53 PM
MakNok
post Jul 20 2016, 01:00 PM

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QUOTE(TOMEI-R @ Jul 20 2016, 12:52 PM)
Seems like UMobile's network is still not so stable. Had mix reviews from many users. Some positive, some negative but most were that the network is still not very stable and coverage is still not as good. Dropped calls are a common problem. Still considering whether to switch over.
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apart from that..
customer service very bad...
try calling and wait...long long time.

TOMEI-R
post Jul 20 2016, 01:10 PM

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QUOTE(MakNok @ Jul 20 2016, 01:00 PM)
apart from that..
customer service very bad...
try calling and wait...long long time.
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Yeah, I bought a prepaid and when I try to call 1318 CS, I couldnt get through during day time. Only got through in the middle of the night. I heard the queue at their Centres also are usually long and tedious.
MakNok
post Jul 20 2016, 01:15 PM

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QUOTE(TOMEI-R @ Jul 20 2016, 01:10 PM)
Yeah, I bought a prepaid and when I try to call 1318 CS, I couldnt get through during day time. Only got through in the middle of the night. I heard the queue at their Centres also are usually long and tedious.
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must complaint about their CS call. it have been ongoing for years. never see any improvement.
queue usually long but can try at Berjaya Time Square, just be there as early as possible.

tan_aniki
post Jul 20 2016, 01:18 PM

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QUOTE(MakNok @ Jul 20 2016, 01:15 PM)
must complaint about their CS call. it have been ongoing for years. never see any improvement.
queue usually long but can try at Berjaya Time Square, just be there as early as possible.
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if i want to replace sim card or something else, i normally went there for dinner with my family, get a ticket and eat first, after around 40 min went up and wait for a while, then it's my turn~
TOMEI-R
post Jul 20 2016, 02:10 PM

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QUOTE(MakNok @ Jul 20 2016, 01:15 PM)
must complaint about their CS call. it have been ongoing for years. never see any improvement.
queue usually long but can try at Berjaya Time Square, just be there as early as possible.
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Typical "Berjaya Group" style of business. Understaffed and overworked. Dont take it out on the CS. Not all their fault.
pwf
post Jul 20 2016, 02:33 PM

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QUOTE(TOMEI-R @ Jul 20 2016, 02:10 PM)
Typical "Berjaya Group" style of business. Understaffed and overworked. Dont take it out on the CS. Not all their fault.
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Agreed. A lot of thing can be avoided if they give proper training and information to their staff and dealer. After talking to the counter staff, I felt that some of them do not know their stuff. Basically no proper knowledge to handle situation.
briantwj
post Jul 20 2016, 02:35 PM

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in my hometown Seremban and Kuantan, Umobile is ok. But now working dy, my staying place internet sometimes damn slow, sometimes fast. sweat.gif

Using the RM28 per month postpaid plan, juz for it's data. Never use it to call as I have my Maxis number for calling purpose. Thinking to upgrade to P70 for it's data too. hmm.gif

Is the free Waze data usage applicable to P70 too?
AppleDroid
post Jul 20 2016, 02:39 PM

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QUOTE(briantwj @ Jul 20 2016, 02:35 PM)
in my hometown Seremban and Kuantan, Umobile is ok. But now working dy, my staying place internet sometimes damn slow, sometimes fast. sweat.gif

Using the RM28 per month postpaid plan, juz for it's data. Never use it to call as I have my Maxis number for calling purpose. Thinking to upgrade to P70 for it's data too. hmm.gif

Is the free Waze data usage applicable to P70 too?
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U Mobile is offering all of its subscribers free data for Waze usage.

This promotion starts today, 19 April 2016 and will run until 31 December 2016. It is available for all U Mobile subscribers including all current postpaid plans, all U Mobile Unlimited Mobile Internet (UMI) plans, and even MB40 & MB68 prepaid broadband plans
nexona88
post Jul 20 2016, 02:48 PM

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QUOTE(mhhee @ Jul 20 2016, 11:55 AM)
Want meh? I oledi switched to 3G mode in my phone, I found 3G mode more stable in UMobile network. As least now I don't have dead area.
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Well if you're happy with 3G, then okay..
Some of us die die want 4G.. Cannot live without it laugh.gif
briantwj
post Jul 20 2016, 02:56 PM

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QUOTE(AppleDroid @ Jul 20 2016, 02:39 PM)
U Mobile is offering all of its subscribers free data for Waze usage.

This promotion starts today, 19 April 2016 and will run until 31 December 2016. It is available for all U Mobile subscribers including all current postpaid plans, all U Mobile Unlimited Mobile Internet (UMI) plans, and even MB40 & MB68 prepaid broadband plans
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think i'll go for Umobile's P70. It's either P70 or Digi's RM68 package (6gb quota with 2gb roll over). That massive 15gb is the decider. laugh.gif
CnY Garage
post Jul 20 2016, 03:07 PM

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QUOTE(briantwj @ Jul 20 2016, 02:35 PM)
in my hometown Seremban and Kuantan, Umobile is ok. But now working dy, my staying place internet sometimes damn slow, sometimes fast. sweat.gif

Using the RM28 per month postpaid plan, juz for it's data. Never use it to call as I have my Maxis number for calling purpose. Thinking to upgrade to P70 for it's data too. hmm.gif

Is the free Waze data usage applicable to P70 too?
*
QUOTE(briantwj @ Jul 20 2016, 02:56 PM)
think i'll go for Umobile's P70. It's either P70 or Digi's RM68 package (6gb quota with 2gb roll over). That massive 15gb is the decider.  laugh.gif
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If just upgarde ur current U28 to p70 just call 018 388 1318 to upgarde.

If wan MNP ur maxis to umobile, can pm me brows.gif
Got discount oh rclxms.gif rclxms.gif

ericsow
post Jul 20 2016, 03:14 PM

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QUOTE(CnY Garage @ Jul 20 2016, 03:07 PM)
If just upgarde ur current U28 to p70 just call 018 388 1318 to upgarde.

If wan MNP ur maxis to umobile, can pm me  brows.gif
Got discount oh rclxms.gif  rclxms.gif
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Is new user also get discount? Any T&C?
briantwj
post Jul 20 2016, 03:17 PM

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QUOTE(CnY Garage @ Jul 20 2016, 03:07 PM)
If just upgarde ur current U28 to p70 just call 018 388 1318 to upgarde.

If wan MNP ur maxis to umobile, can pm me  brows.gif
Got discount oh rclxms.gif  rclxms.gif
*
My Maxis is gud enuff for my call plan. Just need a better data plan now. Didn't noe can juz call to upgrade. Thx for the tips. Means sim card and number still remain intact? If I call to upgrade from U28 to U70.
MakNok
post Jul 20 2016, 03:50 PM

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QUOTE(TOMEI-R @ Jul 20 2016, 02:10 PM)
Typical "Berjaya Group" style of business. Understaffed and overworked. Dont take it out on the CS. Not all their fault.
*
QUOTE(pwf @ Jul 20 2016, 02:33 PM)
Agreed. A lot of thing can be avoided if they give proper training and information to their staff and dealer. After talking to the counter staff, I felt that some of them do not know their stuff. Basically no proper knowledge to handle situation.
*
who to blame then?
really can't understand their "Berjaya Group" mentality.




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