yesterday Unifi technician come to house to fix STB not function. after fixing ask them about 100mb.. he said ya got.. but u have to terminate current unifi and appy new....

Called TM yesterday and told them to upgrade to 100Mb but they said its gonna take 7 working days. I told them to go fly kites. I gave them my terms which is upgrade within 3 days or keep my current package and I will be jumping ship. Activation can actually be done in 24 hrs actually, but these lazy asses are taking 7 days to shake their balls? So, they either value their loyal customer or lose them.

She then reached her boss and everything. Then she read the TnC which includes the line that the upgrade will take 7 working days and she asked whether I agreed? I said I agree if my terms is met.

So let's see how it goes.

No such thing as need to terminate then need to re-apply. It's just a plan upgrade.

Wrong person to ask. You should be asking the sales person, not the technician.

i know 3 days are more than enough... only they have some hiccups at the back end right now.

so somethings need to be done manually

i just ask as they are around. anyway 30mb enough for me streaming everyday..

Did they charge u?

Just received call from TM. I was told that the RM 299 for Unifi Pro is valid for 24 months only. After the 24-month contract has ended, the price will go back to RM 329.

After lodging my report to skmm, yesterday unifi call me, told me that they cnnot change the price and sying that time price is their decision and i already agreed to use unifiservice so i have to pay according to whT im hve signed up in the firt place.i stright away shoot telling them their price is bloody expensive, tying customer with stupid hypptv content and monoplolize the market, pity the girl who called me hv to listen me dropping the shelling..LOL

no charge. my hypptv stb problem,. last time technician come change the stb but did not change the ac adapter so my stb have power issues. yesterday they change all all new.. as stb life time warranty

not 1 year?

all devices are 1-year warranty except the BTU/ONT which is a lifetime warranty.

Thanks for the suggestion ==> RT-AC55UHP , but it is slightly above our budget RM500, my bother will not agree with it.
I shall try to persuade him to get this Wifi router, else I have to stick with RT-N18U or RT-N14UHP.

Are you refer to get a repeater, something like this in Asus official website?
My family prefer to get a better wifi router rather than repeater

For my case, it took two months for me to get Unifi after TM setup fiber box near my house.
I rang TM for Unifi package just after the fiber box was ready, but they unable to find my home address in their system, I was told be patient and wait for good news.

Try follow-up with TM and ask them directly.

Update : Unifi confirmed that will be performing my upgrade for 100Mb on 7/4/2016. TM do value their customer I guess.



This post has been edited by bizness: Apr 5 2016, 11:21 AM

fuh hopefully it wont take that long here..
cant stand the streamyx in my area applied 4meg can only reach the speeds of 3mb max
when asked technicians they said box way too far for my area so signal loss high

This post has been edited by crazy_rose: Apr 5 2016, 11:35 AM

i called for upgrade to unifi pro on 1st april, but till today still didnt recieve any confirmation from tm...

Same here, nothing yet

Anyway it's not exactly urgent, can live with 50mb until the upgrade is through

No wonder keep getting issue, they haven't fixed it. It took so long to import the cable in. TM probably used the slow shipping service for importing the cable to cut cost I believe. I sell online to oversea and know about shipping.

TM is fu..king hopeless.

This post has been edited by lkcheng: Apr 5 2016, 12:10 PM

u duno how the fixing undersea cable work?

Yes. But I do know how to pay bill.