guys. wanna ask, is it possible to upgrade from 5 > 30 even if the account is not under my name? it belongs to my ex-tenant which "disappear" since last year. couldn't contact him at all.

thanks all

Nilai is probably a good place to expect to get the most current routers available, as opposed to leftover unwanted ones.

Yeah, I think it's been 2-3 months since the RM179 promotion ended. TM dumped the previously optional RM20 Voice Pack into the package, marketing gave high-fives all round and called it a day.

Probably not, since they probably want an NRIC for the upgrade process.

But why would you want to use the same account anyway? Might as well have it under your name in a new account since it's going to be a fresh 2-year contract anyway.

Hmm ok. Hopefully i'll get the DIR-850L router. At least should be better to be used temporarily before changing to a new one. Also now unifi agent currently promoting at my area saying you need to book now if not you have to wait long because there's only 8 port for connection for each of the box at the pole. What's with the voice package anyway, i thought it is already bundled together previously.

hmm..true also..

what are my options (beside going to TM center to cancel current acc)?

1. switch names for the current account?
2. cancel online?

don't really have the time to go TM center actually to handle the cancellation.

Probably just a ploy to get some quick sign ups for the commissions.

All Unifi subscriptions come with a voice line, but previously you had the option of whether you want to have it in pay-on-use at a set rate per minute, or if you wanted to sign up for the Voice Pack for RM20 and get 600 free minutes to use per month. Now, the Voice Pack and become the Voice Plan and you get it as part of the Advance package.

I think you should go to a TMpoint in person and do a cancellation of the previous account. Bring some proof that you are the owner of the address, and tell them you wish to cancel it. You should do this so that your address is not blackmarked, which may cause problems in the future.

At the same time, just apply for the Unifi package under your name.

You may be able to do it through the phone if you can't spare the time to go to a TMpoint, but it may be easier to sort everything out in person, especially if the previous account has some outstanding amount to be paid. You don't want to pay it after all.

I was thinking the same thing. Anyway i'm waiting for UNIFI to list the address online so that i can register online and get 1 month free rather than registering from agents.

Sounds like a good idea.

In case you live in an apartment complex, you may want to double- and triple-check that TIME Fibre Broadband ia not planning to be available anytime soon, before tying yourself down to Unifi for the next two years.

Haha..not sure about whether TIME will be coming here anytime soon. My house is terrace. If time could also expand their coverage to landed houses than should be A OK for me to consider them hopefully in the future.

Speed as advertised most of the time.. lowest was 98.x, but that's just on speedtest.. when I dl from realdebrid it will reach max speed
Besides using speedtest.net, I use a software called DU Meter to monitor the speed.

This is the speed im getting on LAN

Then there is no issue, only your WiFi. Try to change WiFi channel.
How about standing beside the router, does it improve the speed?
Or you may consider changing your router or like me just add an AP for WiFi.

Some subscribers of VIP5 were recently offered free upgrade to VIP10 @rm149, same as OKU package. Such a big company but without social responsibility, in fact I think certain privilege people(non-OKU) get even better package like the rm88-4Mbp_streamyx-free_tablet. Malaysia boleh.

This post has been edited by MGM: Jun 13 2016, 03:00 PM

I'm actually renting it (as the main tenant), and been staying there for 3 years. Unfortunately, i don't think i have proof that i'm renting there, as it was only verbal contract between me and landlord. and i doubt she ever wanna accompany me to handle such things at TM center.

but the thing is, could i apply for a new account even when the current account is active? (only 1 port in the house)

btw thanks for ur response

ask agent to do for you.....

Is it confirmed only one port available for your house? After I registered my UniFi, my housemate also registered hers. So there are two active lines here.
The problem now is how to cancel the existing one...

That's where I think the problem could come from when I suggested that you go in person to a TMpoint.

I believe the moment they put the application address into the system, they will see the existing one. That's when you may have to clarify that you're both tenants and he has gone missing, and you don't want to be responsible for any outstanding amount he may have.

If you are unlucky, you will get a straight 'no'.

If you are luckier, you may be asked to speak to a more senior person where you have to 'cerita panjang'. Hopefully, he or she will be sympathetic and will help you resolve the situation, but may want to see some tenancy documents.

If you are really lucky, it will just get approved and they resolve the logistical mess themselves.

I think it's worth a try in your case, since you have nothing to lose.

I still don't suggest doing it through the phone. The frontline CS personnel there mostly don't have the authority to deal with messy cases.

oh? how come not sharing? btw i think i did ask before, and their reply was yeah only 1 port. need to double confirm again.


yeah. the annoying part if i go there and ended up not getting it resolved (similar matters when handling streamyx last time).

like the other forummer have said, i've asked an agent earlier. he said "might" be able to resolve, but only able to contact me later. let's hope things can be settled.

and do hope the account can be upgraded even if under the old tenant name though, don't wanna bind my own name to the account for extra 2 years

Good point... as long as there is nothing outstanding that they want you to pay up before doing the upgrade

Again, it's worth a try, resolved through an agent or otherwise. They may be desperate enough to want the extra monthly subscription coming in and overlook all the discrepancies