If eat @ Isetan 1 U, restaurant, charge to AMEX

but check the billing show ISETAN 1 UTAMA.

is it i won't get dining rebate?

No rebate for Amex Dining rebate.

You should apply during treat fair few weeks ago

When got treat fair again? i wan free annual fee

When got treat fair again? i wan free annual fee

it took me 3 days to get them using 3 hot line. wasted so much money waiting at the phone and hp. it really sad. i had to take drastic move to test. thinking to report to BNM.

May I know what's happening?

Log in via m2u app and found that my credit card (visa & amex) both need reactivation.

Is that necessary to activate? What happen if I didn't do so?
Yes! Exactly! That's why I'm here! It started this few months the tel service noone pick up and wasted like RM2 to RM5 per call end up still no one pick up. How and where can I complain to BNM?

May I know what's happening?

Log in via m2u app and found that my credit card (visa & amex) both need reactivation.

Is that necessary to activate? What happen if I didn't do so?
Yes! Exactly! That's why I'm here! It started this few months the tel service noone pick up and wasted like RM2 to RM5 per call end up still no one pick up. How and where can I complain to BNM?

Has anybody tried calling their CS recently? My colleague has been trying to call them every day for a week and lines are still busy...She has tried the VS/Plat hotline and also general CS hotline. I also helped her to call VS/Plat and was put waiting for so long until I gave up. Then switched to general CS and the recorded IVR said high calls volume and asked to call back again then hung up.

In the end, I gave her Maybank email address and she sent them an email instead. I have never encountered this though. Usually when I call the VS/Plat line, it only put me on hold max 3-5 minutes and will be answered by CS.

Terrible service...

here you go 

http://www.bnm.gov.my/?ch=en_complaint_redress#fi

the form http://www.bnm.gov.my/index.php?rp=949

replacement card. activate after you received the new ones, not now.

Disclaimer : This case works for me but not sure it works for all.

I made a complaint via FB recently about how a transaction was wrongly recognized.

Got a callback around 7.45 am and 8.00 am the next day.

They even replied my message around 2am in the morning.

Guess FB is your channel to rage now.

I think MAYBANK should consider how fast is Customer Service compare to LYN's immediate supports and replies. No email no call no charge. Only one post and here are the senior members replying you (of course everyone here is aiming for 🌟
😄)

Anyway appreciate on you guy's reply.
Tqvm! Big help to knock on their front door!
Meaning to say I've to go to their office to obtain the replacement card? After that only activate?

But what's the catch on reactivating it? My card not yet expired.. one year early reminder policy?

May I know what's happening?

Log in via m2u app and found that my credit card (visa & amex) both need reactivation.

Is that necessary to activate? What happen if I didn't do so?

I'm facing the same problem. Any idea where and how to refer to BNM? I felt very pissed. Have 2 issues I need to solve recently and end up back to Google and here am I in Lyn!

hehehe, hard earn stars

you welcome 

PIN & Pay replacement card. It is a mandatory replacement from banks for PIN & Pay implementation.
Anyway, don't do anything to it until you receive the replacement cards. You will need to activate them when you have the physical cards with you, your old cards will be deactivated after 90 days after new cards are sent out.
I send email to bnmtelelink@bnm.gov.my and CC the respective banks. In your case, you may CC Maybank which is mbbcardservices@maybank.com.my

Meaning to say I've to go to their office to obtain the replacement card? After that only activate?

But what's the catch on reactivating it? My card not yet expired.. one year early reminder policy?

Btw yeah thank you for the steps for complaining. Will definitely do so in order to bring our nation bank to better level.

No complain No action taken No improvement.
That's why we are losing to Singapore and the worst case now we're far behind from them ald. 😣

Emailing to BNM will only work if everyone start doing to. Else, they would not treat it seriously.

They will send to your delivery address.
It is not about expiring or not, it is about the new implementation introduced by BNM which will need to go live by 1st July 2017. All banks will need to replace.
Read this: https://pinandpay.com.my/en/cardholder.html
Not only credit cards, debit cards are also affected.
I make a lot of complaints too.
I guess banks are scared of me now.

Emailing to BNM will only work if everyone start doing to. Else, they would not treat it seriously.

Well, at least BNM will require them to reply us within a stipulated time frame and they will need to copy BNM in replies. I think that's good enough for now.