it took me 3 days to get them using 3 hot line. wasted so much money waiting at the phone and hp. it really sad. i had to take drastic move to test. thinking to report to BNM.

Has anybody tried calling their CS recently? My colleague has been trying to call them every day for a week and lines are still busy...She has tried the VS/Plat hotline and also general CS hotline. I also helped her to call VS/Plat and was put waiting for so long until I gave up. Then switched to general CS and the recorded IVR said high calls volume and asked to call back again then hung up.

In the end, I gave her Maybank email address and she sent them an email instead. I have never encountered this though. Usually when I call the VS/Plat line, it only put me on hold max 3-5 minutes and will be answered by CS.

Terrible service...

here you go 

http://www.bnm.gov.my/?ch=en_complaint_redress#fi

the form http://www.bnm.gov.my/index.php?rp=949

replacement card. activate after you received the new ones, not now.

Disclaimer : This case works for me but not sure it works for all.

I made a complaint via FB recently about how a transaction was wrongly recognized.

Got a callback around 7.45 am and 8.00 am the next day.

They even replied my message around 2am in the morning.

Guess FB is your channel to rage now.

hehehe, hard earn stars

you welcome 

PIN & Pay replacement card. It is a mandatory replacement from banks for PIN & Pay implementation.
Anyway, don't do anything to it until you receive the replacement cards. You will need to activate them when you have the physical cards with you, your old cards will be deactivated after 90 days after new cards are sent out.
I send email to bnmtelelink@bnm.gov.my and CC the respective banks. In your case, you may CC Maybank which is mbbcardservices@maybank.com.my

They will send to your delivery address.
It is not about expiring or not, it is about the new implementation introduced by BNM which will need to go live by 1st July 2017. All banks will need to replace.
Read this: https://pinandpay.com.my/en/cardholder.html
Not only credit cards, debit cards are also affected.
I make a lot of complaints too.
I guess banks are scared of me now.

Emailing to BNM will only work if everyone start doing to. Else, they would not treat it seriously.