no matter how "premium" customer you think you are
there's MORE "premium" customer that maxis aren't willing to lose
hence they offer better rates for this "premium" customer
and you or TS aren't one of them


p/s:
applying MNP to other telco isn't a tools
for you to bargaining for "cheaper" rates
it might work last time when MNP were 1st introduce
it isn't gonna work anymore

no matter how "premium" customer you think you are
there's MORE "premium" customer that maxis aren't willing to lose
hence they offer better rates for this "premium" customer
and you or TS aren't one of them


p/s:
applying MNP to other telco isn't a tools
for you to bargaining for "cheaper" rates
it might work last time when MNP were 1st introduce
it isn't gonna work anymore

Just for your information they do offer to me once I decided to port out. And I rejected the offer all the way because I was disgusted by their double standard attitude. Reminder. Before I port out Maxis CS said I'm not qualified for the special offer. Once I decided to port out. They straight away call and offer me. So you judge.

Guys why no complain at maxis subforum?

Here comes a retard that totally missing the point.
Some people still stupid even after educated.

shoot the cibai maxis marketing manager. Get lost. Be fired!!! pack your stuff and get out from office.

I'm from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don't know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.

I'm very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below

Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract  (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)

1 Hour passed.....

Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.

Once again maxis offer her with this

Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)

I'm so damn pissed when I heard this. I'm loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn't get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.

Maxis Customer Service buat bodoh there say they don't know anything about that and they can do nothing and can't give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I'm more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can't do and dont know what can they do.

This is my main line plan

RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract

VS

RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)

This stupid Maxis is treating their loyal customer like "Water Fish" / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like "Water Fish"

And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don't know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.

No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much "Water Fish" like us give donation to him.

Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are.       

Updated 10/03/16

called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don't require deposit anymore and why aren't
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don't want
to pay me back and say only terminate can refund deposit. FCK!
Update Again..

Just now went to settle my latest bill with Maxis so I can port out to Celcom and I heard the counter beside me porting in a digi customer and offering the RM68 plan with 5GB + Unlimited calls & sms. So I ask that counter CS what is with this RM68 plan then he say that this is the latest plan that Maxis going to launch tomorrow. Then I don't give shit about what he saying and left after I did my payment.

here is my new Celcom Sim Card! I don't give a shit if they really launch the RM68 plan tomorrow because they treated their customer like idiot and i don't feel like staying with this Maxis anymore.



Maxis! Give me my fucking deposit worth of RM1200.00 because you told me there is no way I can get back unless I terminate the service.
Update 11/03/16

Maxis "Loyalty Department" CS just called and offer me the RM68 + 5+2GB(Sabah Sarawak Offer) + Unlimited Calls & Sms.

Then I questioned them that why I call in and request this promotion and I confirmed I'm a Maxis One Club Member + 10 years with Maxis why I dont entitle to this plan. They keep saying this is for invitation only.
And only for loyalty member. So once I asked again not because i ported out to Celcom so you give me this call? He answered NO with full confident.

So now they called me and counter offer me after I ported out to Celcom. So fucking efficient. When I reject the offer, they start defaming Celcom giving numbers don't know from where saying Celcom 4G Sucks.
Maxis is the best this and that.

After all the bullshits i got from them i insisted and say no. Then he sounds pretty pissed and ask WHY SIR WHY SIR.. I answered : Because I don't feel like staying with Maxis anymore you guys played with your loyal
customers. Then he started everything all over again..

I stop him halfway and say Decision Made. Bye Maxis. Then baru he gave up..

the number i got is from 03 2856 6000 which I Believe is their so called Loyalty Department. LOL!

anyone who want to try their luck can try calling this number and see if they can give you the same offer!

Bye Maxis and Here I COME CELCOM!

before u all complain
know this:

in thailand ulu area, all m'sia telco no line except maxis
on top of a mountain in japan, all m'sia telco no line except maxis. even the japanese telco no line.

I am using digi...

Let me share my past experience. Same like you being a loyal customer more than 10 years, since I have mobile phone. When iPhone 6 Plus launch in September 2014, I knew many customers is in Q. So I waited until December, I called to Maxis customer care line. Customer service consultant told me I need to walk in to Maxis center they can't do any reservation. Okay is fine. I take their advice and I walk in to Maxis center HQ at Menara Maxis, I told the girl who sitting in the counter I want to buy iPhone 6 Plus, the girl replied me, sir out of stock and many Costomesr are waiting stock to arrive. And I said may I leave my contact number and I willing to wait, once stock arrive pls give me a call, I will come again. She immediately replied me no sir, we can't do any reservation. Then I asked estimate when the stock will arrive to your store? She said no idea, you need to come back and check time to time. I immediately pissed off. I asked her, who the hell have so many sweets time come to check? We need to work. Then the girl said sorry she can't help. And I told her I going to terminate Maxis and switch to other telco. She again said sorry sir I can't help you. Next day I went to Berjaya Time Square Digi center, I told the customer service there I want to buy iPhone 6 Plus. They guy said okay sir, currently we running out of stock, but we will contact you when stock arrive, in within a week, the guy called me stock is here, you may come to buy now.

I feel sad, why Maxis can treat their customers like no body business. Totally don't care!

Before this incident, I was a main line for years, because company provide me mobile phone I switch it to supp line for about 2 years. Once I switch back to main line, they only give me credit limit of RM150, and I immediately told Maxis, this credit limit is not enough for me. Again Maxis told me, sorry sir this the policy, if exceed credit limit you may call us to increase your credit limit.

2nd unhappy incident, after I switch to main line, Maxis stopped my international roaming service. After I returned to Country. I called Maxis, and Maxis re-activated it. But again I can't use my international roaming. I really angry with this. Finally the unregistered my line and reconnect back. And I am able to use on my next trip.

What I want to say here is Maxis never think for customers, we are busy with daily life, who have so many sweet time to do this?

And recently, I read a news Maxis losing their subscribers close to hundred thousand, I would say Maxis good luck. And now I am happy Digi user.

For a telco that only put effort to retain their loyal customer once they decided to port out, this telco is hopeless already. they are playing fire with their loyal customers. they manage to give better plan but they refuse to when we called and request to get the offer. The funniest part is they keep on denying that they not selecting those VIP customer base on the port out request they receive. But once I port out, I directly receive their loyalty team call to offer the cheap plan. Isn't it slapping their own face saying not selecting VIP base on port out request? So many Coincidence? You are damaging your own branding by doing this. Even you give me the offer when I decided to port out. I'm no longer interested to stay in this lousy company anymore.

so maxis still follow the malaysian culture of
customer threatening to walk away if they are not given the price they ask??
so they did at last "oblige" on your demand to get a better deal
so why still butthurt???

is it just because u don't get it the first time you ask???

many things in life you can't get it on first try
that doesn't mean that you will not get it on 2nd times or even on 100 times trying

p/s:
u soo manja
need everything achieve done only on 1st try/time
damn 

Done Porting within 24 hours!

here is my Celcom speed test at my area..



to the Maxis Loyalty Guy who said Celcom 4G sucks at my area pls go and bang wall..

at the moment maxis doesnt seems to be in a good position with their standard offer and yes of course first time i deserve to ask because alot of us been maxis for years and malaysia is not the only telco in malaysia while others offering better. If i decide to port out and maxis only offer that is not call offer but more like begging/desperate.