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> Maxis giving unfair treatment to customers, Bye Maxis

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SoraDestiny
post Mar 11 2016, 04:51 PM

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QUOTE(jackson5759 @ Mar 9 2016, 08:47 PM)
I'm from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don't know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.

I'm very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below

Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract  (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)

1 Hour passed.....

Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.

Once again maxis offer her with this

Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)

I'm so damn pissed when I heard this. I'm loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn't get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.

Maxis Customer Service buat bodoh there say they don't know anything about that and they can do nothing and can't give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I'm more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can't do and dont know what can they do.

This is my main line plan

RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract

VS

RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)

This stupid Maxis is treating their loyal customer like "Water Fish" / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like "Water Fish"

And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don't know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.

No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much "Water Fish" like us give donation to him.

Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are.  bangwall.gif  bangwall.gif  bangwall.gif  bangwall.gif

Updated 10/03/16

called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don't require deposit anymore and why aren't
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don't want
to pay me back and say only terminate can refund deposit. FCK!
Update Again..

Just now went to settle my latest bill with Maxis so I can port out to Celcom and I heard the counter beside me porting in a digi customer and offering the RM68 plan with 5GB + Unlimited calls & sms. So I ask that counter CS what is with this RM68 plan then he say that this is the latest plan that Maxis going to launch tomorrow. Then I don't give shit about what he saying and left after I did my payment.

here is my new Celcom Sim Card! I don't give a shit if they really launch the RM68 plan tomorrow because they treated their customer like idiot and i don't feel like staying with this Maxis anymore.

user posted image

Maxis! Give me my fucking deposit worth of RM1200.00 because you told me there is no way I can get back unless I terminate the service.
Update 11/03/16

Maxis "Loyalty Department" CS just called and offer me the RM68 + 5+2GB(Sabah Sarawak Offer) + Unlimited Calls & Sms.

Then I questioned them that why I call in and request this promotion and I confirmed I'm a Maxis One Club Member + 10 years with Maxis why I dont entitle to this plan. They keep saying this is for invitation only.
And only for loyalty member. So once I asked again not because i ported out to Celcom so you give me this call? He answered NO with full confident.

So now they called me and counter offer me after I ported out to Celcom. So fucking efficient. When I reject the offer, they start defaming Celcom giving numbers don't know from where saying Celcom 4G Sucks.
Maxis is the best this and that.

After all the bullshits i got from them i insisted and say no. Then he sounds pretty pissed and ask WHY SIR WHY SIR.. I answered : Because I don't feel like staying with Maxis anymore you guys played with your loyal
customers. Then he started everything all over again..

I stop him halfway and say Decision Made. Bye Maxis. Then baru he gave up..

the number i got is from 03 2856 6000 which I Believe is their so called Loyalty Department. LOL!

anyone who want to try their luck can try calling this number and see if they can give you the same offer!

Bye Maxis and Here I COME CELCOM!
*
TS... u from sabah ah???
Nocx
post Mar 11 2016, 05:31 PM

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went to celcom center today to port. Maxis thinks were stupid.. have to be "special" to get invitation. 10 years means nothing to them. Hello 5+5GB!
SUSvuetnam
post Mar 11 2016, 05:54 PM

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QUOTE(bigblackpikachu @ Mar 11 2016, 03:27 PM)
Thanks. Off to celcom centre I go, then. Fuck maxis.
*
'
welkam to celcom
SUSvuetnam
post Mar 11 2016, 05:57 PM

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QUOTE(jackson5759 @ Mar 11 2016, 03:36 PM)
Here is my latest update with Maxis.. They called and beg like an idiot! and they nonstop say Celcom internet sucks to me. i Dont know on what they can say this to me.. Such a cheap skate telco. And i rejected the cheaper offer from Maxis and the so called loyalty department CS sounds kind of pissed and keep asking me WHY WHY WHY! Mother fcking joker telco.
*
macam desperate jer

I have a friend who is a boss for KL Maxis centre area , he say this month sales drop 60%
SUSvuetnam
post Mar 11 2016, 06:00 PM

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QUOTE(G_KeN @ Mar 11 2016, 03:17 PM)
Im actually having celcom burung hantu as my nightly download hotspot for more than a month already laugh.gif

Cant help it when Tm doesnt want to connect their telephone line to my housing area
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bro how do I request for celcom burung hantu at celcom?
junkyman
post Mar 11 2016, 06:12 PM

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QUOTE(vuetnam @ Mar 11 2016, 06:00 PM)
bro how do I request for celcom burung hantu at celcom?
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simple just buy a xpax card, reload rm10 and apply for a weekly data 500mb, then you can enjoy week long 'burung hantu' !!!! Stay active and subscribe to the internet package
cheemyap
post Mar 11 2016, 06:13 PM

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Went to Celcom today to port. Been with Maxis since day 1 they started 20 years ago. Have enough of maxis and their lousy plan.


SUSVape [On]
post Mar 11 2016, 06:13 PM

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QUOTE(jackson5759 @ Mar 11 2016, 03:36 PM)
Here is my latest update with Maxis.. They called and beg like an idiot! and they nonstop say Celcom internet sucks to me. i Dont know on what they can say this to me.. Such a cheap skate telco. And i rejected the cheaper offer from Maxis and the so called loyalty department CS sounds kind of pissed and keep asking me WHY WHY WHY! Mother fcking joker telco.
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Cool story until raining bro
Chrono-Trigger
post Mar 11 2016, 06:20 PM

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QUOTE(vuetnam @ Mar 11 2016, 05:57 PM)
macam desperate jer

I have a friend who is a boss for KL Maxis centre area , he say this month sales drop 60%
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wow so bad?
owenwong84
post Mar 11 2016, 06:26 PM

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There is no such thing loyalty exist in telco.
I have been using digi since form 4 until last year, argue with them on the change name matter becoz my line become subline bcoz want to enjoy free call with gf.

They dun give a f to u about how long u used or loyal or pay on time.
SUSvuetnam
post Mar 11 2016, 06:30 PM

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QUOTE(junkyman @ Mar 11 2016, 06:12 PM)
simple just buy a xpax card, reload rm10 and apply for a weekly data 500mb, then you can enjoy week long 'burung hantu' !!!! Stay active and subscribe to the internet package
*
if i wna keep old number how
SUSvuetnam
post Mar 11 2016, 06:33 PM

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QUOTE(Chrono-Trigger @ Mar 11 2016, 06:20 PM)
wow so bad?
*
he told me this:

KL sentral and now(Nu Sentral branch) je, drop 60%
Maxis Centre The Gardens still getting better, sales increase to 50%
Maxis KLCC, Sunway Pyramid, sales increase 50%

other than that, especially those not popular mall, drop 80%
SUSvuetnam
post Mar 11 2016, 06:34 PM

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meanwhile celcom and u mobile see increase in their sales, some even up to 90% sales/month

maxis drop to 30%/month from 90%

The situation is bad until some salesman fired after 2 months

only customer service( girls) remain

lain, fire fire fire

This post has been edited by vuetnam: Mar 11 2016, 06:38 PM
junkyman
post Mar 11 2016, 06:38 PM

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QUOTE(vuetnam @ Mar 11 2016, 06:30 PM)
if i wna keep old number how
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pay a visit to celcom shop then
norwayforest
post Mar 11 2016, 07:17 PM

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My cases:
Loyal customer since 2000
Line 9 lines in total , monthly 550 to 650
Two acount, main line was 158. family line, each sub line is 1gb per month.
Fuck up by treatment maxis home fibre issue, no service few month just got compensate 20 days
Change to U mobile 70 X 3, end up everybody could enjoy 21gb in total

Overall of u mobile
Most of area at kl is fine. I use celcom 38 as back up
Ipoh, penang, melaka, jb city area are stable
Never ask for password from cafe since port to u mobile

norwayforest
post Mar 11 2016, 07:19 PM

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QUOTE(junkyman @ Mar 11 2016, 02:03 PM)
http://www.maxis.com.my/content/maxis/en/p...ah-sarawak.html
Ohhh 'loyal MAXIS WM FaNS' what your say !!!!!!!!!!!
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Really silly marketing decision. Piss off loyal customer

zaman_chem
post Mar 11 2016, 07:24 PM

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QUOTE(jackson5759 @ Mar 11 2016, 03:36 PM)
Here is my latest update with Maxis.. They called and beg like an idiot! and they nonstop say Celcom internet sucks to me. i Dont know on what they can say this to me.. Such a cheap skate telco. And i rejected the cheaper offer from Maxis and the so called loyalty department CS sounds kind of pissed and keep asking me WHY WHY WHY! Mother fcking joker telco.
*
Celcom internet indeed suck though..
TSjackson5759
post Mar 11 2016, 07:27 PM

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QUOTE(zaman_chem @ Mar 11 2016, 07:24 PM)
Celcom internet indeed suck though..
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Internet suck also better than maxis treat customer like fool. Double standard like BN
JTKL94
post Mar 11 2016, 07:32 PM

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still duno why maxis can still survive. their plan is way more expensive.
ABC5999
post Mar 11 2016, 07:32 PM

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My case:

Port to Celcom First gold.
hoping to receive offer from maxis, missed their call.
Unable to call back. Seems like that number only for them to call out.

Hence I'm on celcom now.

My review:
Maxis 4g still the best. More stable and faster. I was at KLCC area and Puchong Kinrara. However, still satisfy on overall network quality on celcom


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