I'm from Sabah and now Maxis got special offer for all Sabah & Sarawak users and I don't know what exactly is the offer because Maxis is telling me there is a RM30 discount on my plan and my friend told me that Maxis told her the offer is 2GB extra data for her.

I'm very pissed off about Maxis earlier my friend decided to change her Maxis postpaid line to the Celcom postpaid plan which come with 10gb Data + unlimited calls. So once Celcom started to port her line, Maxis directly call my friend to counter offer her with this plan below

Offer 1 : Free Samsung Note 5 + RM 128 monthly + 5GB Data + Unlimited Calls & Sms + 2 Years Contract (She rejected this offer)
Offer 2 : RM 88 monthly + 8GB Data + Unlimited Calls & Sms + No Contract (She rejected this offer)
Offer 3 : RM 68 monthly + 5GB Data + Unlimited Calls & Sms + No Contract (She say consider first please call back after 1 hour)

1 Hour passed.....

Maxis called back and she reject one more time on that offer with the reason she promised Celcom to sign with them.

Once again maxis offer her with this

Offer 4 : RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (and finally she say yes and proceed with this plan)

I'm so damn pissed when I heard this. I'm loyal Maxis customer for almost 10 Years with 5 Numbers under my IC and paying much more than my friend I didn't get such offer from Maxis and once I call them I questioned them about the plan that my friend received upon her termination and change to Celcom.

Maxis Customer Service buat bodoh there say they don't know anything about that and they can do nothing and can't give me the same offer. Maxis continue says that my friend is the selected customer group for this good plan. So I questioned again how do you guys do selection? If in terms of years staying with Maxis I'm more than her, if saying usage per month I also much more than my friend. So on what basis they select their customer that can entitled to such cheap plan? Is it base on customer group who wanted to terminate the service so they are selected and I need to perform termination on Maxis and change to Celcom only they can offer me? The CS keep saying no no no.. and continue say they can't do and dont know what can they do.

This is my main line plan

RM 188 monthly + 7GB Data + Unlimited Calls & Sms + No Contract

VS

RM 68 monthly + 7GB Data + Unlimited Calls & SMS + No Contract (My friend plan)

This stupid Maxis is treating their loyal customer like "Water Fish" / Idiot and I decided to quit this stupid Telco and also posting this so anyone is still using Maxis out there can read on how Maxis treating us like "Water Fish"

And there is special promotion for Sabah & Sarawak Maxis customer with RM30 discount on plan / 2GB extra data I don't know which one is true but both are telling by Maxis Customer Service. So if West Malaysian you felt unfair you can try to call Maxis and ask is this some kind of not so 1 Malaysia? Why East Malaysian getting better offer than West Malaysian.

No wonder Maxis boss can always remain at Malaysia top 3 richest man because there is too much "Water Fish" like us give donation to him.

Bye Maxis for letting me know how stupid am I this 10 years and how expensive you are.

Updated 10/03/16

called maxis again about balance to pay and check bill before i port out properly and I found that
my account still have a deposit of MYR 1200 inside.. I totally forgot about this deposit that I paid
many years ago. So I asked Maxis now all your plans don't require deposit anymore and why aren't
you refunding the old deposit to us? Maxis CS say you can only get refund up on your termination
of service with Maxis. I was like WTF now all no deposit but you still holding my money and don't want
to pay me back and say only terminate can refund deposit. FCK!


Update Again..

Just now went to settle my latest bill with Maxis so I can port out to Celcom and I heard the counter beside me porting in a digi customer and offering the RM68 plan with 5GB + Unlimited calls & sms. So I ask that counter CS what is with this RM68 plan then he say that this is the latest plan that Maxis going to launch tomorrow. Then I don't give shit about what he saying and left after I did my payment.

here is my new Celcom Sim Card! I don't give a shit if they really launch the RM68 plan tomorrow because they treated their customer like idiot and i don't feel like staying with this Maxis anymore.



Maxis! Give me my fucking deposit worth of RM1200.00 because you told me there is no way I can get back unless I terminate the service.


Update 11/03/16

Maxis "Loyalty Department" CS just called and offer me the RM68 + 5+2GB(Sabah Sarawak Offer) + Unlimited Calls & Sms.

Then I questioned them that why I call in and request this promotion and I confirmed I'm a Maxis One Club Member + 10 years with Maxis why I dont entitle to this plan. They keep saying this is for invitation only.
And only for loyalty member. So once I asked again not because i ported out to Celcom so you give me this call? He answered NO with full confident.

So now they called me and counter offer me after I ported out to Celcom. So fucking efficient. When I reject the offer, they start defaming Celcom giving numbers don't know from where saying Celcom 4G Sucks.
Maxis is the best this and that.

After all the bullshits i got from them i insisted and say no. Then he sounds pretty pissed and ask WHY SIR WHY SIR.. I answered : Because I don't feel like staying with Maxis anymore you guys played with your loyal
customers. Then he started everything all over again..

I stop him halfway and say Decision Made. Bye Maxis. Then baru he gave up..

the number i got is from 03 2856 6000 which I Believe is their so called Loyalty Department. LOL!

anyone who want to try their luck can try calling this number and see if they can give you the same offer!

Bye Maxis and Here I COME CELCOM!



Update

Done Porting within 24 hours!

here is my Celcom speed test at my area..



to the Maxis Loyalty Guy who said Celcom 4G sucks at my area pls go and bang wall..

This post has been edited by jackson5759: Mar 12 2016, 01:51 AM

Already very disappointed to Maxis. I called 3 times today all CS say ok will refer to the telemarketing department and get back to me. But I never receive any offer still seems they are challenging their loyal customer to change telco. Sometimes will even think. Even they called and gave me the same offer that my friend got, I also dont feel like staying back anymore to this China Man and con job company. Last time use Maxis because of their healthy image + business marketing. Now it seems like they are playing their loyal customers like a fool.

I'm not comparing telco to telco.. what I'm pissed now. why in the same telco you can offer ppl who decided to leave with close to 3 times cheaper plan compare to ppl who stays and when ppl question them about the unfair treatment to loyal customers, they buat bodoh like an idiot. If maxis is expensive than other telco i have no issue at all. because i always believe maxis have a better CS compare to others. But now in the same telco you give such idiot treatment to your loyal customers!

there is a lot people misunderstood what I'm trying to say.. I'm not comparing which telco is cheaper comparing to Maxis. I've heard of Celcom plan and Digi plan lately which Maxis totally like an idiot comparing to those. But I never bother about that because I like Maxis branding and marketing. But now what I'm pissed and disappointed was Maxis giving unfair treatment to their customer. You can only get cheaper plan when you decided to leave Maxis? what kind logic is this. Treating your old customer like a moron?! That's totally fck up man.

other telcos are offering cheaper price to attract customer yes and they announced it and everyone can change to that plan if they wanted to. But this Maxis now is giving some cheap deal to customer who decided to leave instead of other customer which using the same service in same company. And yes they are trying to retain their business rather than lose to the other telco, but if your customer found out you are giving such deal even you didnt announce it, why are you trying to deny it and not giving the same deal to your customer? being treated unfairly like this is totally nth to do with the telco to telco price war. it's how your company handling your customers.

Yea indian outside chinaman inside.

am going to port out tomorrow see if they are cheap skate enough to call me and give me offer kao kao too lol

link pls?

https://forum.lowyat.net/index.php?showtopic=3890167

Thread started! But not sure will kena remove due to repost or not.. lol

This is normal some area dont have TM line.. same to here in KK there are some developers project they dont use TM as their ISP.. they want to fck up users and maximizing their profit by self becoming ISP giving you shit internet and you got no choice but using it because that's the only option for you.

u made my day

totally agreed

hi genius, so are you trying to say not because loyal so u can entitle to better plan.. but you need to port out instead of getting better offers?
and yes im porting out later. im posting this to create awareness for ppl about how maxis treated their customer by offering same thing
with huge price different just to counter other telco and for their "selected" customers. In case you didnt read my post properly.

My Plan that they refuse to chg

RM188 ( 7GB + Unlimited Calls & Sms )

VS

RM68 ( 7GB + Unlimited Calls & Sms ) just because my friend want to port out and they give this to her.

it's close to 3 times different. tell me if you will feel there is no problem on what maxis doing there.

if you paying 200+ for 30mb and your friend paying RM60 for the same thing you wont bising also?
it's not about the money that involve. its about why there is such unfair thing happening in such big company
and if you can read my thread properly. i said i am going to chg already. just to write my experience out to create
awareness to people on this. maxis have better plan for ppl who porting out but that plan is not applicable for
customer who decided to stay with maxis.

not just they dont want to announce it.. even i found out they are offering this to ppl that decided to port out. they insist those are "selected" lucky customer and refuse to give other ppl the same thing.. so you can see how china man is this company.. damn cheap skate..

she called 123 to double confirm whether her plan is
7GB + unlimited calls & sms RM68 and the operator said yes confirmed
no contract, not few months promotion.

so in order to reach the "Save Team" we can only straight away go and perform
port out. so the "Save Team" will contact us? haha this sounds kinda
fck up

so what you mean is those CS have the power to give this offer even you are just calling in randomly?
and the CS today told me they have no rights and they not sure about this plan just because i never
mention the word that I want to port out. how awesome this Maxis

i just called maxis and confirmed they say dont have this plan even i want to port out. haha
screw maxis and i just found out i have a deposit inside Maxis amount 1.2k wtf.. i totally
forgot about this.. too long ago.. can get 1.2k when i port out.. mean there is no more return
haha bye maxis. you successfully screw 1 of your one club member out today.

Ya only when me alone using maxis.