I have been without UniFi for 6 days due to a broken cable since March 4 (Friday)! I have reported to TM on that day itself and have contacted TM repeatedly via phone, email & Twitter but each time I got the same response: still in progress.

I have even reported to SKMM and got a call from TM HQ yesterday informing me of the cable breakdown issue and it is still in progress.

I was also informed that the breakdown affected the four out of five blocks of condominiums in my area but a check with some neighbors at the said blocks reveal otherwise, i.e. their services are still up & running!

This morning I even checked with the condo management and found out that except for a few technicians or installers who accessed the MDF room for a short period, there isn't any sign of any technical team coming to perform restoration works that will take a long time!

In other words, I strongly believe TM has NOT started the restoration works at all, which is why repeated communication with TM on the progress reveal the same thing without any concrete update on the progress!!!   

I wonder if there is any other way I can escalate the complaint to without relying on official communication medium.

My unifi dsl always up & down since TM announce that they have issue with under sea cable, anyone else facing the same?..

I can get 33Mbps and 11Mbps upload.

well.. different server has different results too

and whether on direct LAN cable or on wifi, also different results..

KL server and PJ server for me, work the same.
I only use WiFi, no LAN cable at all.

Still, 29Mbps is good enough la.

But for me, I will prefer it doesn't start with digit 2. Well, that's me.

good for me too.. tested last night.. no buffering on youtube 720/1080 

Can share how you got them to change it for you?

My YouTube videos issue has been random. Most load with breeze even on 4k but some just stuck even on 360p. I reckon it is something to do with the server.
After I connect to VPN, usually SG server, it works well again.

No issue for my sister's Streamyx 4Mbps though.

I really don't understand why they need 1 to 2 weeks to even act on cable breakdown issues. I have heard many horror stories that UniFi will be down for 1 or 2 weeks if a cable breaks!!!

Thing is, I noticed nobody is working on it for the initial few days. If they could have started working on it earlier, I believe they can resolve it within the day itself, or at most 2 days!!

And I am NOT even referring to the submarine cable. I am referring to the fibre cable and copper cable that connects to customer's premises!!!

The jobs are contracted to external party. TM is not the most efficient company around I afraid.

It is funny that Streamyx support is better since they are still doing it in house.

I can attest to this.
On some local Youtube CDNs, video streaming is extremely slow for me.
You can tell from the videos' 'Stats for Nerds'. It'll show the Stream Host as something like r#---sn-uh-30aes.
They correspond to the following IP addresses: 1.9.57.13, 1.9.57.14, 1.9.57.16, 1.9.57.17.
All other local CDNs work fine for me.

If I really want to watch the videos hosted on these slow CDNs, I've to turn on VPN (to SG for example). Then I get served the same videos from other CDNs, which -- no surprise -- work fine.

I believe it's clearly a problem with TM's side -- on some of their servers at least.

Yes, that's right. Once I switch to SG VPN then no issue.
Thank God, DotVPN on Chrome extension works pretty well for me. I only turn it on when my videos are stuck...

TM's problem I agree but wondering why it wasn't happening on Streamyx? Similar videos which I had problems on UniFi had no issue with Streamyx...

To be honest, I had this problems too when the time I was still using Streamyx, maybe different videos have problem serving to different TM products?

I thought the switch to Unifi make things better, but I am wrong. Or maybe I jump ship at the wrong timing? Installed Unifi on 1st of March while immediately the submarine cables having problem.

hi, my moto dect phone battery just died, can i replace the battery using other brand battery like eneloop etc. ?

It's OK la, I bet you guys will keep upgrading.
I know I will.

r u using DotVPN Premium version?

It's not keep upgrading or not. Is the same package we have, after 2 years contract, will it increase to the "non-promotional price". That's what I'm asking.

I saw replies to my earlier question, some say will increase after the 2 years is up. Some say will remain. 

It's not keep upgrading or not. Is the same package we have, after 2 years contract, will it increase to the "non-promotional price". That's what I'm asking.

I saw replies to my earlier question, some say will increase after the 2 years is up. Some say will remain. 

Its really difficult to conclude what comes in future...right

As per the contract, yes prices fallsback to normal pricing, but what we foresee is that, in 2 years time, there would be better packages and pricing, hence obviously we would be subscribing to the new ones.

Similar to current scenario right...those who has VIP, say, your contract ends now, most of them would be subscribing to current 30/50 and 100 package