Official TM UniFi High Speed Broadband Thread V24
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 Feb 6 2016, 12:58 PM
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Senior Member
3,031 posts Joined: Dec 2011  
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Don't use extension plug.
QUOTE(soonwai @ Feb 6 2016, 12:14 PM) I dunno why. When I tried at my uncle's house, power socket at upstairs hall to socket in bedroom on the same floor just didnt't wanna work reliably for HyppTV.It works ok half the time then starts to jerk and pixelate. The connection LED sometimes amber, sometimes red. Never get green.  |
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Feb 6 2016, 01:59 PM
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Senior Member
813 posts Joined: Aug 2008 From: KUALA LUMPUR 
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  why so slow?  |
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Feb 6 2016, 02:18 PM
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Staff
72,771 posts Joined: Sep 2005 From: KUL 
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QUOTE(annas473 @ Feb 6 2016, 01:59 PM) why so slow? |
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Feb 6 2016, 02:27 PM
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Senior Member
813 posts Joined: Aug 2008 From: KUALA LUMPUR
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QUOTE(fruitie @ Feb 6 2016, 02:18 PM) LAN or WiFi? LAN already log report using Customer Portal & Tweet @TMConnects Problem notice since Friday Feb 5, 2016 |
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Feb 6 2016, 02:34 PM
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Senior Member
4,522 posts Joined: Apr 2006
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QUOTE(kebeckham7 @ Feb 6 2016, 12:15 PM) Hermmmm, singaporean will get the taste of 10gbps from singtel.... Hermmm...190 singapore dollar /month. And it's synchronous too.Lelz malaysia. |
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Feb 6 2016, 06:00 PM
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Staff
72,771 posts Joined: Sep 2005 From: KUL
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QUOTE(annas473 @ Feb 6 2016, 02:27 PM) LAN Then it's something wrong already. Have they responded to your tweet?already log report using Customer Portal & Tweet @TMConnects Problem notice since Friday Feb 5, 2016 |
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Feb 6 2016, 07:47 PM
Show posts by this member only | IPv6 | Post
#107
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Junior Member
422 posts Joined: Jan 2011
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Did anyone experience some error while surfing recently? mine shows this error "ERR_CONNECTION_REFUSED" frequently...even on Domino pizza website...Using cellular data it works fine...
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Feb 6 2016, 09:00 PM
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Senior Member
813 posts Joined: Aug 2008 From: KUALA LUMPUR
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QUOTE(fruitie @ Feb 6 2016, 06:00 PM) Then it's something wrong already. Have they responded to your tweet? QUOTE Referring to your e-mail dated th February 2016 on Unifi connection issue. We acknowledged your problem and please note that we have forwarded this matter to the technical department to proceed with further action. At the meantime, we really appreciate your kind patience, as we will try our best effort to resolve this problem. For reference, your report number is TT 1-12237850523. Hopefully their site not wrongly configure my line setting  |
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Feb 6 2016, 09:25 PM
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Senior Member
2,120 posts Joined: Jan 2003 From: In front my PC
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QUOTE(coconutxyz @ Feb 6 2016, 07:47 PM) Did anyone experience some error while surfing recently? mine shows this error "ERR_CONNECTION_REFUSED" frequently...even on Domino pizza website...Using cellular data it works fine... Same here. Very slow connection and keep on error at Cheras Balakong this evening. |
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Feb 6 2016, 09:26 PM
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Staff
72,771 posts Joined: Sep 2005 From: KUL
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QUOTE(annas473 @ Feb 6 2016, 09:00 PM) 30mbps subscriber but giving me 10mbs service Even10 Mbps also doesn't make sense. Look at the upload speed. Hopefully their site not wrongly configure my line setting  |
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Feb 6 2016, 09:58 PM
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Senior Member
1,047 posts Joined: Jun 2006 From: TerenGGanu Manchester
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QUOTE(fruitie @ Feb 6 2016, 09:26 PM) Even10 Mbps also doesn't make sense. Look at the upload speed. yeah, 30mbps and what u got below 10mbps is crazy....u should stated how long have u suffer below par bandwidth and maybe they will rebate in the next bill. |
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Feb 6 2016, 10:45 PM
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Senior Member
813 posts Joined: Aug 2008 From: KUALA LUMPUR
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QUOTE(kebeckham7 @ Feb 6 2016, 09:58 PM) yeah, 30mbps and what u got below 10mbps is crazy....u should stated how long have u suffer below par bandwidth and maybe they will rebate in the next bill. I notice it on this Friday night while using HyppTV to stream. I thought its the app, but switch to Astro On The GO and Tonton also same.Running speedtest make me surprise I have been cheated |
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Feb 6 2016, 10:49 PM
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Senior Member
1,047 posts Joined: Jun 2006 From: TerenGGanu Manchester
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QUOTE(annas473 @ Feb 6 2016, 10:45 PM) I notice it on this Friday night while using HyppTV to stream. I thought its the app, but switch to Astro On The GO and Tonton also same. yeah u should feel that, make sure report it constantly until u get the ideal speed u should get. Running speedtest make me surprise I have been cheated  |
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Feb 6 2016, 11:32 PM
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Senior Member
634 posts Joined: Apr 2007
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QUOTE(kebeckham7 @ Feb 6 2016, 12:15 PM) Hermmmm, singaporean will get the taste of 10gbps from singtel.... Hermmm...190 singapore dollar /month. And yet no port available for me to install Unifi at my place. |
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Feb 7 2016, 12:30 AM
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Staff
72,771 posts Joined: Sep 2005 From: KUL
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QUOTE(annas473 @ Feb 6 2016, 10:45 PM) I notice it on this Friday night while using HyppTV to stream. I thought its the app, but switch to Astro On The GO and Tonton also same. Can complain and get compensated. I got mine when I upgraded to 10Mbps, they didn't upgrade my download speed but just upload speed. Running speedtest make me surprise I have been cheated |
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Feb 7 2016, 01:07 AM
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All Stars
11,455 posts Joined: Oct 2007 From: KL
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QUOTE(splinter @ Feb 6 2016, 09:25 PM) Same here. Very slow connection and keep on error at Cheras Balakong this evening. Sungai Long here, fairly close to Balakong, about 6pm speed was OK (30/10) but ping was quite high at 32ms. Test again a few mins ago, speed still ok but ping still high. Wonder what's happening. |
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Feb 7 2016, 02:23 AM
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Senior Member
3,586 posts Joined: Apr 2008 From: Desert
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Guys, anyone knows whats up with the slow download with zippyshare? Speedtest is ok, but just zippyshare, slow like hell, around 150MB took me hours to download.
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Feb 7 2016, 08:22 AM
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Senior Member
3,544 posts Joined: Sep 2008
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QUOTE(Xefron @ Feb 5 2016, 08:12 AM) like i mentioned before the upload speed upgrade is not official yet. So basically IT IS happening, but its just taking some time to roll out to users, and it wasn't some sort of screw up on TM side that some people got higher upload speeds?As per commercial offering it still mentioned 5 Mbps and 10 Mbps upload speed. They are in the midst of updating the speed profile in stages. So for those who don't get the upgrade yet. Be PATIENT  Would definitely be awesome if I could get 20mbps. Would be able to stream better from my NAS here on my singtel connection.... |
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Feb 7 2016, 11:04 AM
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Staff
72,771 posts Joined: Sep 2005 From: KUL
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QUOTE(arslow @ Feb 7 2016, 08:22 AM) So basically IT IS happening, but its just taking some time to roll out to users, and it wasn't some sort of screw up on TM side that some people got higher upload speeds? It is happening, in fact the new upload speed was already published on their website earlier but taken off few days ago, probably they need more time to upgrade for all.Would definitely be awesome if I could get 20mbps. Would be able to stream better from my NAS here on my singtel connection.... Most of us here already got the upgraded speed, even 50Mbps users got their upload speed upgraded to 20Mbps. |
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Feb 7 2016, 11:21 AM
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Senior Member
813 posts Joined: Aug 2008 From: KUALA LUMPUR
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QUOTE(fruitie @ Feb 7 2016, 12:30 AM) Can complain and get compensated. I got mine when I upgraded to 10Mbps, they didn't upgrade my download speed but just upload speed.  they come to my house and change my router, done. Getting new RG4332  |
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