LAN or WiFi?

Then it's something wrong already. Have they responded to your tweet?

Referring to your e-mail dated th February 2016 on Unifi connection issue. We acknowledged your problem and please note that we have forwarded this matter to the technical department to proceed with further action. At the meantime, we really appreciate your kind patience, as we will try our best effort to resolve this problem. For reference, your report number is TT 1-12237850523.

yeah, 30mbps and what u got below 10mbps is crazy....u should stated how long have u suffer below par bandwidth and maybe they will rebate in the next bill.

Can complain and get compensated. I got mine when I upgraded to 10Mbps, they didn't upgrade my download speed but just upload speed.

I'm also using RG4332, the WiFi signal is not that good. So I have another router as access point.

if we call unifi to upgrade from vip10 to the new 30mbps package, how long will it take to activate? last week the tm officer did call me about the upgrade but that time i just can speak long enuff now till today never re-call me..plan to upgrade

Username: operator
Password: h566UniFi

you can refer to website below.

http://hafizrahim.com/tukar-dns-unifi-rout...nnatech-rg4332/