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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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NightFelix
post Apr 21 2016, 09:54 AM

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QUOTE(XxJiaQianxX @ Apr 21 2016, 09:24 AM)
hey all driver. please help give idea on this few item.
1. rider A: use cash payment , if the trip fare is rm3.30 , he always need to pay exactly amount right. if he cant. how we rounded up to rm4 ? tell rider ? or need to report rider via app ? quite confusing here.. hehehehe
*
System won't round up. According to Uber staff told me, you need to collect:
1. RM 3.30 exact amount, no change for him/her
OR
2. RM 4.00 exact amount, change may needed if he pay RM5 or RM10 or RM20 or RM50

Riders / Partners apps WON'T round up to RM 4.00 to show on your screen.

Edit: If CASH Riders complain why need to round up, show him/her this screenshots.

Edit2:
» Click to show Spoiler - click again to hide... «


This post has been edited by NightFelix: Apr 21 2016, 10:12 AM
XxJiaQianxX
post Apr 21 2016, 11:01 AM

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QUOTE(jacky91 @ Apr 21 2016, 09:33 AM)
Uber's system will round it up to the next whole amount.
*
the problem is the app wont round up for your and display at screen.. omg this is what annoying me..


QUOTE(NightFelix @ Apr 21 2016, 09:54 AM)
System won't round up. According to Uber staff told me, you need to collect:
1. RM 3.30 exact amount, no change for him/her
OR
2. RM 4.00 exact amount, change may needed if he pay RM5 or RM10 or RM20 or RM50

Riders / Partners apps WON'T round up to RM 4.00 to show on your screen.

Edit: If CASH Riders complain why need to round up, show him/her this screenshots.

Edit2:
» Click to show Spoiler - click again to hide... «

*
thanks bro.. i can predict to expect those girl rider ask me can pay RM10.20 or not with that face.. lol.. hahahaha.. suddenly so many thing need to take care.

musteng
post Apr 21 2016, 11:04 AM

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QUOTE(XxJiaQianxX @ Apr 21 2016, 11:01 AM)
» Click to show Spoiler - click again to hide... «

thanks bro.. i can predict to expect those girl rider ask me can pay RM10.20 or not with that face.. lol.. hahahaha.. suddenly so many thing need to take care.
*
If this scenario, you may opt to round down the fare on your own biggrin.gif
jacky91
post Apr 21 2016, 11:05 AM

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QUOTE(NightFelix @ Apr 21 2016, 09:54 AM)
System won't round up. According to Uber staff told me, you need to collect:
1. RM 3.30 exact amount, no change for him/her
OR
2. RM 4.00 exact amount, change may needed if he pay RM5 or RM10 or RM20 or RM50

Riders / Partners apps WON'T round up to RM 4.00 to show on your screen.

Edit: If CASH Riders complain why need to round up, show him/her this screenshots.

Edit2:
» Click to show Spoiler - click again to hide... «

*
QUOTE(XxJiaQianxX @ Apr 21 2016, 11:01 AM)
the problem is the app wont round up for your and display at screen.. omg this is what annoying me..
thanks bro.. i can predict to expect those girl rider ask me can pay RM10.20 or not with that face.. lol.. hahahaha.. suddenly so many thing need to take care.
*
I think I would go according this general rule...

< 50 cents = round down to nearest whole amount

> 50 cents = round up to nearest whole amount
NightFelix
post Apr 21 2016, 11:25 AM

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QUOTE(jacky91 @ Apr 21 2016, 11:05 AM)
I think I would go according this general rule...

< 50 cents = round down to nearest whole amount

> 50 cents = round up to nearest whole amount
*
The screenshots I show you is round UP to nearest ringgit. Not round DOWN.
If last week your fare + GH everything is RM 20.00 - 25% Uber Fee = RM 15.00
If you round DOWN, you are making LOSS.

QUOTE
Let's say:
CASH Fare: RM 5.49
You Collected: RM 5.00

Your Fare last week (for example): RM 20.00
Uber Fee (25%): - RM 5.00
CASH collected: - RM 5.49
Your Incentive: RM 9.51

Your real earning: RM 9.51 + RM 5.00 = RM 14.51

QUOTE
Let's say:
CASH Fare: RM 5.49
You Collected: RM 5.50

Your Fare last week (for example): RM 20.00
Uber Fee (25%): - RM 5.00
CASH collected: - RM 5.49
Your Incentive: RM 9.51

Your real earning: RM 9.51 + RM 5.50 = RM 15.01

QUOTE
Let's say:
CASH Fare: RM 5.49
You Collected: RM 6.00

Your Fare last week (for example): RM 20.00
Uber Fee (25%): - RM 5.00
CASH collected: - RM 5.49
Your Incentive: RM 9.51

Your real earning: RM 9.51 + RM 6.00 = RM 15.51


This post has been edited by NightFelix: Apr 21 2016, 11:31 AM
jacky91
post Apr 21 2016, 11:42 AM

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QUOTE(NightFelix @ Apr 21 2016, 11:25 AM)
The screenshots I show you is round UP to nearest ringgit. Not round DOWN.
If last week your fare + GH everything is RM 20.00 - 25% Uber Fee = RM 15.00
If you round DOWN, you are making LOSS.
*
Very detailed examples..will try it this coming weekend.
XxJiaQianxX
post Apr 21 2016, 12:57 PM

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QUOTE(NightFelix @ Apr 21 2016, 11:25 AM)
The screenshots I show you is round UP to nearest ringgit. Not round DOWN.
If last week your fare + GH everything is RM 20.00 - 25% Uber Fee = RM 15.00
If you round DOWN, you are making LOSS.
*
wah.. nice detailed info here.. understand more for this cash trip
musteng
post Apr 21 2016, 02:59 PM

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QUOTE(NightFelix @ Apr 21 2016, 11:25 AM)
The screenshots I show you is round UP to nearest ringgit. Not round DOWN.
If last week your fare + GH everything is RM 20.00 - 25% Uber Fee = RM 15.00
If you round DOWN, you are making LOSS.
*
Nice explaination on the total fare earning.
However the rider satisfaction may take into consideration while rounding up the fare.
Not every rider will have the awareness on Uber policy rounding up the fare If rider fail to pay in exact amount.

Same as the policy to start the trip 1 minute after arrival. Even driver proceed with notification, rider will still unhappy on it.

This post has been edited by musteng: Apr 21 2016, 03:01 PM
propusers
post Apr 21 2016, 03:17 PM

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QUOTE(musteng @ Apr 21 2016, 02:59 PM)
Nice explaination on the total fare earning.
However the rider satisfaction may take into consideration while rounding up the fare.
Not every rider will have the awareness on Uber policy rounding up the fare If rider fail to pay in exact amount.

Same as the policy to start the trip 1 minute after arrival. Even driver proceed with notification, rider will still unhappy on it.
*
Agree! Best solution is prepare some coins.
propusers
post Apr 21 2016, 03:20 PM

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FROM ASTRO

https://www.youtube.com/watch?v=oR-HfrtZ_0M&feature=youtu.be
Astro AEC 八点最热报 20/04/16 – 记者实际测试网络叫车服务
Published on Apr 20, 2016
网络叫车服务在我国其实是还没有合法化的,不过现在已经有越来越多人选择使用这个AP­P,到底是什么原因?记者实际走访测试。


https://www.youtube.com/watch?v=nq72yWqXt4E&feature=youtu.be
八点最热报 19/04/16 –传统德士和网络叫车你选哪个?
Published on Apr 19, 2016
在马来西亚非法的网络叫车服务Uber 和Grab Car,大行其道影响了传统德士的产业,传统德士生意足足掉了大半。

This post has been edited by propusers: Apr 21 2016, 03:20 PM
NightFelix
post Apr 21 2016, 08:10 PM

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Joined: May 2008
From: Lazada



QUOTE(musteng @ Apr 21 2016, 02:59 PM)
Nice explaination on the total fare earning.
However the rider satisfaction may take into consideration while rounding up the fare.
Not every rider will have the awareness on Uber policy rounding up the fare If rider fail to pay in exact amount.

Same as the policy to start the trip 1 minute after arrival. Even driver proceed with notification, rider will still unhappy on it.
*
Rider unhappy? Afraid of getting low rating? No problem.
I rate low stars to all riders that late, and same goes to them rate us if we come late. If they do apologize for being late with some good valid reason. I give them 4 stars, otherwise they will get 2 stars from me.

If they are not aware of the Uber cash round up policy, is not our problem, is because they didn't read the terms. That's why as a driver, we should educate them, not encourage them to abuse our time and incentive.

Not to forget, collect more is safer collect less. What if you found out the trips fare are incorrect, Uber stated it clearly that, they won't adjust the fare for you driver if the trips is CASH terms. So no bargain. Think about your time and effort you put into?

QUOTE(propusers @ Apr 21 2016, 03:17 PM)
Agree! Best solution is prepare some coins.
*
Goodluck, you just encourage and educate them treat Uber Driver just like Taxi driver.
jasontantenghuat
post Apr 22 2016, 08:08 AM

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Any driver here had cash transaction yet?

My rider app don't have the option yet.
K24
post Apr 22 2016, 09:20 AM

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QUOTE(jasontantenghuat @ Apr 22 2016, 08:08 AM)
Any driver here had cash transaction yet?

My rider app don't have the option yet.
*
I received email from uber asking to uninstall and install back the uber app for latest update.
propusers
post Apr 22 2016, 10:27 AM

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QUOTE(NightFelix @ Apr 21 2016, 08:10 PM)
Rider unhappy? Afraid of getting low rating? No problem.
I rate low stars to all riders that late, and same goes to them rate us if we come late. If they do apologize for being late with some good valid reason. I give them 4 stars, otherwise they will get 2 stars from me.

If they are not aware of the Uber cash round up policy, is not our problem, is because they didn't read the terms. That's why as a driver, we should educate them, not encourage them to abuse our time and incentive.

Not to forget, collect more is safer collect less. What if you found out the trips fare are incorrect, Uber stated it clearly that, they won't adjust the fare for you driver if the trips is CASH terms. So no bargain. Think about your time and effort you put into?
Goodluck, you just encourage and educate them treat Uber Driver just like Taxi driver.
*
Hahahaaa... just to get 5 stars...
Some Uber drivers provide free mineral water...
Some Uber drivers provide free U-Mobile wifi...
Some Uber drivers provide free charging from power bank...

Provide the exact change to get 5 stars... why not? rclxms.gif

jacky91
post Apr 22 2016, 11:15 AM

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QUOTE(propusers @ Apr 22 2016, 10:27 AM)
Hahahaaa... just to get 5 stars...
Some Uber drivers provide free mineral water...
Some Uber drivers provide free U-Mobile wifi...
Some Uber drivers provide free charging from power bank...

Provide the exact change to get 5 stars... why not?  rclxms.gif
*
i normally find that rather than providing all that...might as well you spend some time trying to chat with ur riders..

it would normally return you with a 5 stars
musteng
post Apr 22 2016, 11:22 AM

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QUOTE(jacky91 @ Apr 22 2016, 11:15 AM)
i normally find that rather than providing all that...might as well you spend some time trying to chat with ur riders..

it would normally return you with a 5 stars
*
Different driver operate in different way. If holding the ego like MAXIS, is not benefiting at all
jacky91
post Apr 22 2016, 11:28 AM

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QUOTE(musteng @ Apr 22 2016, 11:22 AM)
Different driver operate in different way. If holding the ego like MAXIS, is not benefiting at all
*
Lol...very good example biggrin.gif
NightFelix
post Apr 22 2016, 11:48 AM

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From: Lazada



No matter how nice you are, some crappy rider still gonna rate you 4 stars because they think 4 stars is more than enough. Because they don't know about our drivers 4.6/4.3/4.0 stars policy.
NightHeart
post Apr 22 2016, 12:03 PM

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QUOTE(NightFelix @ Apr 22 2016, 11:48 AM)
No matter how nice you are, some crappy rider still gonna rate you 4 stars because they think 4 stars is more than enough. Because they don't know about our drivers 4.6/4.3/4.0 stars policy.
*
Yea this happens pretty frequently too sadly. But rather than label them crappy, these are the people that thinks 3/5 is considered acceptable already if you go with the usual definition in most market research forms;

1 - very bad
2 - bad
3 - average
4 - good
5 - very good

What they don't know, in actual reality our rating is 1 to 10, starting from 4.1 to 5.0
jasontantenghuat
post Apr 22 2016, 03:03 PM

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QUOTE(K24 @ Apr 22 2016, 09:20 AM)
I received email from uber asking to uninstall and install back the uber app for latest update.
*
Did you do it?

QUOTE(NightFelix @ Apr 22 2016, 11:48 AM)
No matter how nice you are, some crappy rider still gonna rate you 4 stars because they think 4 stars is more than enough. Because they don't know about our drivers 4.6/4.3/4.0 stars policy.
*
Sometimes is due to the car type. I had one rider tell me he will always rate Myvi and Saga 4 stars and below. And he apparently is some ambassador for Uber. Or so he says.

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