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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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jacky91
post Apr 22 2016, 03:05 PM

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QUOTE(jasontantenghuat @ Apr 22 2016, 03:03 PM)
Did you do it?
Sometimes is due to the car type. I had one rider tell me he will always rate Myvi and Saga 4 stars and below. And he apparently is some ambassador for Uber. Or so he says.
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He requested for UberX or Black?
jasontantenghuat
post Apr 22 2016, 03:08 PM

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QUOTE(jacky91 @ Apr 22 2016, 03:05 PM)
He requested for UberX or Black?
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X I suppose.
jacky91
post Apr 22 2016, 03:09 PM

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QUOTE(jasontantenghuat @ Apr 22 2016, 03:08 PM)
X I suppose.
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Lol...requested for X but then see people driving myvi or saga and proceed to rate ppl 4 stars...so bias :/
NightFelix
post Apr 22 2016, 03:54 PM

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QUOTE(jacky91 @ Apr 22 2016, 03:05 PM)
He requested for UberX or Black?
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This so-called ambassador are having our vehicle discrimination? If I know who was he/she. Definitely gonna rate it 1 star and tell Uber to disconnect the request connection in the future. Too much bias, he/she should request UberBlack not UberX.
mostwanted82
post Apr 22 2016, 04:30 PM

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hi all, i just registered as uber driver yesterday by upload docs only. Now account already active, i want to ask is it need face to face interview at uber HQ? They just activate my account without any interview and without any training...
jacky91
post Apr 22 2016, 04:36 PM

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QUOTE(mostwanted82 @ Apr 22 2016, 04:30 PM)
hi all, i just registered as uber driver yesterday by upload docs only. Now account already active, i want to ask is it need face to face interview at uber HQ? They just activate my account without any interview and without any training...
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U better go training first.
mostwanted82
post Apr 22 2016, 04:41 PM

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QUOTE(jacky91 @ Apr 22 2016, 04:36 PM)
U better go training first.
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Just walk in to the HQ at PJ for training?
Actually i already completed 2 trips yesterday, the customer even guide me how to start the trip and end it.
jacky91
post Apr 22 2016, 04:50 PM

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QUOTE(mostwanted82 @ Apr 22 2016, 04:41 PM)
Just walk in to the HQ at PJ for training?
Actually i already completed 2 trips yesterday, the customer even guide me how to start the trip and end it.
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o.o!

Just walk in to the HQ..weird normally they have to verify the documents first only can activate ur account...duno wat they doing o.o
aizat22
post Apr 22 2016, 04:54 PM

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just wanna ask, i got 1 situation, i received request like 10km away from my current location, to get to rider, i have to get through 2 tolls, will uber pay those 2 tolls?
ahlin
post Apr 22 2016, 04:57 PM

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QUOTE(aizat22 @ Apr 22 2016, 04:54 PM)
just wanna ask, i got 1 situation, i received request like 10km away from my current location, to get to rider, i have to get through 2 tolls, will uber pay those 2 tolls?
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No, uber only will reimburse toll if you pass toll after you start your trip.
jacky91
post Apr 22 2016, 05:00 PM

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QUOTE(aizat22 @ Apr 22 2016, 04:54 PM)
just wanna ask, i got 1 situation, i received request like 10km away from my current location, to get to rider, i have to get through 2 tolls, will uber pay those 2 tolls?
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QUOTE(ahlin @ Apr 22 2016, 04:57 PM)
No, uber only will reimburse toll if you pass toll after you start your trip.
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answer as above..and please..call ur rider if you are tat far away..check whether they are OK of waiting.
mostwanted82
post Apr 22 2016, 05:01 PM

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QUOTE(jacky91 @ Apr 22 2016, 04:50 PM)
o.o!

Just walk in to the HQ..weird normally they have to verify the documents first only can activate ur account...duno wat they doing o.o
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Yes, i uploaded my docs at their partners.uber.com, they verified all docs, I saw status from pending to active.
I just not sure whether all new uber driver now just need submit docs online and no need face to face interview.
jacky91
post Apr 22 2016, 05:03 PM

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QUOTE(mostwanted82 @ Apr 22 2016, 05:01 PM)
Yes, i uploaded my docs at their partners.uber.com, they verified all docs, I saw status from pending to active.
I just not sure whether all new uber driver now just need submit docs online and no need face to face interview.
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the verification can only be done at HQ...they need to see your real hard copy docs.

no interview needed smile.gif just verify the hard copy, attend training and u r done.
aizat22
post Apr 22 2016, 05:10 PM

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QUOTE(jacky91 @ Apr 22 2016, 05:00 PM)
answer as above..and please..call ur rider if you are tat far away..check whether they are OK of waiting.
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so,its better to call rider and ask them to cancel the request is it? rugi la if uber not paying my tolls
jacky91
post Apr 22 2016, 05:17 PM

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QUOTE(aizat22 @ Apr 22 2016, 05:10 PM)
so,its better to call rider and ask them to cancel the request is it? rugi la if uber not paying my tolls
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Not ask them to cancel request. Is ask them whether they are OK of waiting.

If customer cannot wait, they would normally cancel the request themselves.

If customer insist to wait and you don't want, cancel it on your own.
XxJiaQianxX
post Apr 22 2016, 07:21 PM

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QUOTE(jacky91 @ Apr 22 2016, 05:17 PM)
Not ask them to cancel request. Is ask them whether they are OK of waiting.

If customer cannot wait, they would normally cancel the request themselves.

If customer insist to wait and you don't want, cancel it on your own.
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customer will cancel it if they cant wait. thats right!!!
lamode
post Apr 22 2016, 09:38 PM

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QUOTE(NightFelix @ Apr 22 2016, 03:54 PM)
This so-called ambassador are having our vehicle discrimination? If I know who was he/she. Definitely gonna rate it 1 star and tell Uber to disconnect the request connection in the future. Too much bias, he/she should request UberBlack not UberX.
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chill la bro... this is isolated n rare case.
I think majority still give 5* regardless of car model.
aizat22
post Apr 22 2016, 09:54 PM

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Ok,just now drop rider at klcc,at coach main entrance facing avenue k,then all the cibai taxi drivers start shouted at me,my 1st time drop at klcc,its kinda trap when u drop rider there,to exit from there u have to drive through those taxi park along the small road in front of the main entrance
iman_girl
post Apr 22 2016, 11:00 PM

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QUOTE(NightFelix @ Apr 22 2016, 11:48 AM)
No matter how nice you are, some crappy rider still gonna rate you 4 stars because they think 4 stars is more than enough. Because they don't know about our drivers 4.6/4.3/4.0 stars policy.
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Please elaborate on 4.6/4.3/4.0 stars policy ?

After complete my ride i can only give 3/4/5 stars
How to give driver 4.6?

musteng
post Apr 23 2016, 08:41 AM

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QUOTE(iman_girl @ Apr 22 2016, 11:00 PM)
Please elaborate on 4.6/4.3/4.0 stars policy ?

After complete my ride i can only give 3/4/5 stars
How to give driver 4.6?
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Driver rating is by average. Example driver completed 2 trips. One rider rate 5 stars and another rate 4 stars.
The driver rating is 5 + 4 divide by 2 = 4.5 stars rating

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