gemfive is really shitty service website zzzz..bought an item and the website never update..never apologize in their fb page also..

at the end i ask for a refund..but then again hv to wait like more than 2 weeks...

first and last i deal w them

gemfive is really shitty service website zzzz..bought an item and the website never update..never apologize in their fb page also..

at the end i ask for a refund..but then again hv to wait like more than 2 weeks...

first and last i deal w them

Refunds tend to take a while. Much easier to give your money then get it back. :-) The only time when I had to ask for a refund was with TGV. Earlier this year, I asked for a refund on Jul 24 and finally got the money back on Aug 11. Just a bit over 2 weeks.

What is the reason?

I was buying a few tickets but the website was so slow that the process hang halfway, no tickets were issued but I was charged. I was using Paypal. Then I immediately made another booking via the iPhone app which went thru fine.

Straight away emailed TGV saying that I wanted a refund for the 1st transaction. Went to see the movie with the tickets from the 2nd transaction. The next day they wrote back saying my booking was successful and the tickets were already used. Hai. Had to write back to ask them to properly read my first email again which had details of both transaction and stated quite clearly that I wanted a refund for the 1st transaction which failed.

Bought an item from Gemfive on Monday (30th November 2015).

Their website mentioned delivery date will take about 2 - 5 working days. Therefore, I waited for 2 days.

2 days later, I checked my order's status and it is still stuck at "Processing". Felt weird because the status has been there for 2 days already. Called the CS and they told me the item has been packed and waiting to be delivered. He also mentioned I will be receiving my item on Thursday (which is 3rd Dec 2015). Fine, I wait again.

Today morning, I checked my order's status again and guess what. STILL THE SAME "PROCESSING"! Called them and asked. They give me the same excuse, saying that merchant packed the item and waiting to send. I told them I am tired of waiting (online shopping taking 2 to 5 days to deliver an item is just lame) and would like to collect the item personally. Asked them to provide me the merchant's contact number and they say they can't because they don't have. I said nvm then, I will wait until today evening.

Just checked the status and it is still the same!!!!      called them and they said they called the merchant but couldn't go through as they don't pick up calls and don't reply email.

The CS's tone is like "I don't care", just ask me a question which is whether I want to refund or not. Instead of solving the problem, all they can think of is this!

Considering the merchant send out the item tmr, I will only be able to receive it next Monday (earliest and considering the merchant really send it out).

What should I do now? Really fed up! First time dealing with this website and got shitty service straight away.

Hi all,

I would like to add my bad experience with GemFive with you all and hope others can learn from mine:

I ordered an expensive item, Garmin Forerunner 235 for RM 1520 from GemFive. I bought a few items from there before but they are all low priced items but I did not find any problems then so I decided to buy this watch there as they were giving some discounts.

Shipping took quite a while to arrive (about a week plus). As I was eagerly excited opening up the package then to my horror this was what I find. See attached photos. The box has been badly crumpled and torn in some parts. Although there aren't any visible damage on the watch but because the merchant and Gemfive did not use any foam to absorb any impacts during shipment, it might have affected the watch internally seeing the box's bad condition!

To make matter worse, I bought this watch as a gift! How can I give a present in such a condition?!

For an expensive item such as this, I expected better packaging condition. There was no foam around the box to protect it from damage, only the box and the plastic bag. This is incredulous to say the least. Even lelong.com.my sellers package their items better than Gemfive. Their only reply to my complain is a cold "sorry, we will improve next time".

To sum it all, I am very disappointed with Gemfive. Guys, kindly think twice before purchasing any expensive items from them, their discounts might not worth it.

sorry to hear that....but looking on the good side...at least ur item is still there

possible maybe to complain to any consumer association? or write it up in local newspaper.

I am having the same situation as TS, how did u resolve this issue? My order was from last month and it has yet to be shipped, called G5 and they said Merchant not replying to their message thus they are not able to do refunds or anything.

How?

I am having the same situation as TS, how did u resolve this issue? My order was from last month and it has yet to be shipped, called G5 and they said Merchant not replying to their message thus they are not able to do refunds or anything.

How?

i ordered TV 48 inch 1st day seems to be legit 2nd day item has been shipped.

so the status now is " processing " lets hope tomorrow for the 5th day.  i will

complain after 5th day if didn't receive my item.

by the way is there any site that i can track skynet for malaysia? i can't seem to find any website that i can choose it's all say no tracking no. found.

i receive the tracking no. via email.

I don't recommend people to buy from Gemfive. No seller info, no rating, no feedback, slow updates, slow delivery etc.