haloo...make a report to tm, for sure ur upload will be upgrade. maybe not instantly but in one or two days. I did mine already. report on Saturday and get upgrade on sunday evening.  .

My 50Mbps is still 10Mbps , again I don't care - probably it needs a disconnection and reconnection to get it fixed

Also I noticed my free voice is gone , the agent promised me when i upgraded mine from 10Mbps to 50Mbps

I guess they just did a blanket clean up and remove those free calls on Advance packages.

I guess so , anyway i have feedback to the team - let them take a look and get back to me

I got my 10mbps upload from my 30mbps package and I still got Residential Voice from my OCC. How did you check out on your removal?

Not sure if it is a glitch but it could be real. My free calls feature seems has been removed from my package.

This is how my bundle looked like previously:


And this is how my friend's bundle looked like, hers doesn't come with free calls:


And just checked now, it is showing as below for both of our accounts:


Does anybody with free calls earlier also same like my case?

Refer to my post below:
You can check under OCC Unifi>My Services > Modify Bundle
If yours still with free calls, it should look like my first screenshot.

Yup, mine is missing as well, but I'm not sure previously if I had it.

But from my bundle add on have the following item:
High Speed Internet - Residential - 30 Mbps
Residential Voice <------ isn't this for the free calls?
TM WiFi
UniFi Special Discount RM20
HyppTV Residential

Just checked occ, mine says unifi discount rm30. Total is 169:) i am satisfied

Just checked occ, mine says unifi discount rm30. Total is 169:) i am satisfied

It is difficult to tell if you are not sure whether you had it or not.

Nope, that doesn't mean free calls. It just means your package comes with residential no.

According to my previous bill I got waived for my landline calls, but I did not check on the detailed version of the bundle. Probably have to wait for this month bill and check it out.

But can they actually remove it without our notice? Because during the telemarketer call they promised to keep my free calls, isn't legally it's not allowed?

How do i upgrade from 10mbps unifi to 30mbps unifi advance? Through phone/official web/outlet?

Will they provide new routers, modems or anything new?

zher4883
high ping i guess. i cant control the player like normal. need 1 seconds before it register my command.

How about any description for HyppTV? Or under your "modify bundle"?
RM 169 is a good deal.

Just walk in to TM Point is the fastest and easiest way.

No, all equipment still retains.

mine too only rm169 for adv30

first bill RM223 = 54(prorate) + 169

then got discount summore RM197 = 48 + 149 (w/out GST)

mine is new acc so a bit confuse because no hypptv charge and got discount lagi tuh

Thanks for the reply. So impossible to update the plan through phone call?

New account, first month is free HyppTV.
Can, just that it takes a bit of time as they will need to refer your request to the telemarketer people.

New account, first month is free HyppTV.
Can, just that it takes a bit of time as they will need to refer your request to the telemarketer people.