Okay, regarding to RM20 rebate/discount.
I did complain to SKMM/MCMC as well (reported on 23 Okt, received on 24 Okt)
TM called me on 27 Okt, so the response time is quite ok
They called me to get some account information but I couldn't get back to her, so I called back to 100. And it takes about 1 hour for them to get the right department/person to talk to me.
For information, I signed up Unifi 30 for RM219 from TM.
So, the promotion offered to me is as following :
1. remain the same price (RM219) but can retain free calls and a new add-on of Ruby Pack.
2. get the RM10 rebate, but the voice call plan will be removed
I choose the first option, as my family are using HyppTV.
What surprising is that, these 2 offer can be done just through Phone.
yay! no need to wait in TM point.
so, that's means TM is changing their mind again. No need to go to TM Point.
and this will take about 3 working days.
forget to ask about contract period, but it is not a big deal as their is no other ISP for me to choose from...
and let's pray that the price doesn't increase, again...
because during last time, the RM219 offer by TM is actually RM199 as they confirm with me is this price when asking me to upgrade from VIP10 to Unifi30... and come out with an excuse : because the owner is choosing Jumbo Pack. But then I am sure the person told me will free jumbo pack, but no free call, and the price remain same.. BTW, I just remembered that there was a "trail period" before they offer me this price. I get to view Jumbo pack but doesn't aware about the speed. I thought it was TM system glitch, but sadly it is not XD
I can see some same complaint same with my case over here in lowyat forum too....
This post has been edited by zkteh: Oct 27 2015, 09:40 PM