Just sharing my experience with TGDS. Previously bought something on 5 March, item was delivered on 13 March, ie 8 days, which was acceptable.

I bought another product on 16 May, the seller was supposed to ship using Sheng Tong Express to the warehouse, but he suddenly changed Shung Feng Express. The information was not updated on Taobao.

I was googling everywhere, trying to solve it. Contacted the seller via AliWangWang, and he tried to call the warehouse. But he said that the phone was engaged all the time.

Tried to contact Taobao customer service many time, but was answered by robot with unhelpful answers. Finally I found out that ZTO is the forwarder to Malaysia. So I contacted ZTO via Aliwangwang, and gave them the new tracking number from Shung Feng Express.

Luckily, ZTO said that they have updated the info in Taobao. Right now, waiting for the item to arrive.

I don't think I will be using TGDS anymore, I think better use consolidate option.

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Btw, just to share that I think it's better for us to use Maybank2u/CIMBClicks or other banks to pay direct to Taobao, as the 3% charges for CC is quite a lot compared to only 1.5% for bank transfer. I also trying to expore how to direct top-up alipay account, does anybody know if it's cheaper if we pay direct from alipay?

I have bought three items so far.

Item 1
Price: ¥680
Insurance: ¥1.60
Delivery: ¥28
Total: ¥709.6
Amount charged on CC: ¥740.63
Alipay fee: ¥21.29 (3.13% of purchase price)
CC fee: ¥9.74 (1.43% of purchase price)
Total additional fees: 4.52% of purchase price

Item 2
Price: ¥850
Insurance: ¥1.60
Delivery: ¥28
Total: ¥879.6
Amount charged on CC: ¥918.06
Alipay fee: ¥26.39 (3.10% of purchase price)
CC fee: ¥12.07 (1.42% of purchase price)
Total additional fees: 4.52% of purchase price

Item 3
Price: ¥248
Insurance: ¥1.70
Delivery: ¥32
Total: ¥281.7
Amount charged on CC: ¥290.15
Alipay fee: ¥8.45 (3.41% of purchase price)
CC fee: ¥4.46 (1.8% of purchase price)
Total additional fees: 5.21% of purchase price

I've asked for refund for item 1, as it was an accidental purchase. Made the refund request like a few hours after purchase, so the seller had not sent the item yet. However, I was only refunded ¥680+¥1.60, ie just for the item price and insurance. Another ¥59.03 (delivery + alipay + CC fees) are not refunded at all. ¥59 is around RM36, which is quite significant. As such, I think, whenever you click buy, please be careful and bear in mind that should you request for refund, you'll burn the extra fees that you have paid.

This post has been edited by Mr Gray: May 23 2017, 12:18 AM

hi..plan to buy this direct from tabao
however the no destination show malaysia, how to buy?
https://detail.tmall.com/item.htm?id=38838241937&toSite=main

Some sellers with good reputation will send out the parcel within an hour after you have made the payment.
You might want to take note of that.

I'm referring to the international delivery charges by Taobao itself, as delivery from seller to china warehouse is free.

I reckon don't have to worry, keep your package small and low in value and it should be fine.

Made two orders via TGDS, both came promptly and in good condition. Used ABX

that is consolidate. TGDS cant choose courier - direct ship single item

Seems like some of the stuff that I used to be able to buy using taobao's own consolidate are now only for china mainland.
I wonder why this is happening more and more now

new policy?

Every item on taobao is just direct shipping to mainland china only... Anyone has experienced this before? How to fix?

taobao forwarder is tax free? global direct is not taobao forwarder?

Did you ask from the TaoBao control panel? or just directly from the seller. Cause I used that function, talked to English customer service before and they refunded every single penny to me. But i had to wait for quite a long time for the feature to be available cause it's time gated.

I can't find that option, but regardless taobao has refunded my delivery cost. So every single sen is recouped. Yeay.

Just received my parcel via DEXI-ABX (Seems like they use GDEX now). Took 4 days to arrive (paid the shipping on Tuesday, arrived on Saturday). The amount of items is ~200 bucks, but custom didn't tax on it.

This post has been edited by kingkingyyk: May 30 2017, 11:07 AM

Anyone of you have bought bulky items using tgds before? The item im going to buy is 55kg cost around 2200¥ and the shipping fee is a 28¥, do I need to pay anything else such as local shipping fee or duty? The net price calculated by taobao including direct shipping is 2228¥. It is a racing seat for gaming.

huh...can refund the shipping fee also ?

fml

55kg only 28 yen...impossible

after you placed the order, when the parcel reached the warehouse they will re-weight it...then you have to top-up the shipping charges

I'm not very sure, that's what the helpdesk says. No further charges, but I still know if there's anyone here had experience with bulky items using tgds

This post has been edited by crabjim: May 30 2017, 12:26 PM


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i have experience...and trust me they will request you to top-up

anyways...you can try

If you are using taobao direct shipping, What is the weight of your items and how much you paid extra?

Yes can. But you will have to wait until all the items are refunded only Tao Bao will proceed with the shipping refund.
I did it from clicking some buttons from my control panel. Well, the CS pointed me there so yeah.

This post has been edited by miyakochan89: May 30 2017, 02:32 PM