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 Can't update/download apps via Unifi WIFI, Stuck at 'Waiting' or extremely slow

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TSjin_akira
post Dec 9 2015, 11:21 PM

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guys just a heads up; i restored my phone this afternoon and after loading in all my songs i proceeded to download back my apps (around 6.30pm) and i noticed that the downloads are quite inconsistent. in some instances, the bigger apps (>500mb) downloaded at normal speed compared to smaller apps (<20mb) which either downloaded at a really slow speed or would just be stuck at 'Waiting'. after deleting and re-downloading those small apps, the speed was back to normal.

then around 8.30pm the bigger apps were starting to download at slow speeds compared to the smaller apps. what made it worse was the downloads would just stop half way and they would ask me to retry again; in which it would download at slow speeds again or it would just be stuck at 'Waiting'. i ended up deleting the app and decided to try again later tonight or tomorrow. so yeah if any of you guys want to Restore your phone, do it when you're not in dire need of the app.
TSjin_akira
post Dec 10 2015, 05:02 PM

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man the download today is really messed up; all of the apps i was downloading got stuck half way, even after multiple tries. had to change my DNS.

This post has been edited by jin_akira: Dec 11 2015, 03:50 PM
JayChouYEE
post Dec 11 2015, 12:15 PM

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QUOTE(jin_akira @ Dec 10 2015, 05:02 PM)
man the download today is really messed up; all of the apps i were downloading got stuck half way, even after multiple tries. had to change my DNS.
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same here
amani880
post Dec 19 2015, 08:32 AM

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Hi guys. I just experienced this problem last night. Using unifi 30mbps & iphone 6.

Kind of very slow when download apps on iphone.
TSjin_akira
post Dec 21 2015, 12:55 PM

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QUOTE(amani880 @ Dec 19 2015, 08:32 AM)
Hi guys. I just experienced this problem last night. Using unifi 30mbps & iphone 6.

Kind of very slow when download apps on iphone.
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yeah if you don't plan on changing your DNS, you have to download at 12am onwards
G-17
post Jun 9 2016, 02:47 PM

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I think the problem has returned. App updates are crawling on TM connections (I'm on Unifi30). No issues with Celcom 4G or my Singapore ISP yesterday, so I don't think it's an issue on Apple's side. Must be Unifi. Checked their TMConnects twitter and it seems a few others reporting the same issue. As usual, TM is "investigating". Can anyone here confirm?
dreamthief
post Jun 9 2016, 02:58 PM

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it's Unifi problem folks. AppStore is okay.

You guys can download Opera VPN (it's free). Connecting to that opera VPN via Unifi will allow back fast download for AppStore.

That's what I did until TM can resolve the congestion issue to AppStore.


JimbeamofNRT
post Jun 9 2016, 04:07 PM

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QUOTE(G-17 @ Jun 9 2016, 02:47 PM)
I think the problem has returned. App updates are crawling on TM connections (I'm on Unifi30). No issues with Celcom 4G or my Singapore ISP yesterday, so I don't think it's an issue on Apple's side. Must be Unifi. Checked their TMConnects twitter and it seems a few others reporting the same issue. As usual, TM is "investigating". Can anyone here confirm?
*
have you try log off and log in back your apple id?

that is what I did last time. then restart back your phone
attw
post Jun 9 2016, 05:59 PM

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QUOTE(G-17 @ Jun 9 2016, 02:47 PM)
I think the problem has returned. App updates are crawling on TM connections (I'm on Unifi30). No issues with Celcom 4G or my Singapore ISP yesterday, so I don't think it's an issue on Apple's side. Must be Unifi. Checked their TMConnects twitter and it seems a few others reporting the same issue. As usual, TM is "investigating". Can anyone here confirm?
*
Yup, the problem is back.
torreto
post Jun 9 2016, 09:06 PM

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having the same issue too. not only app. was trying to update iTunes on my mac also same.
s.n.a.g
post Jun 10 2016, 12:50 AM

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Guess we'll have to wait until some datuk in TM found out about in issue while he's updating/downloading app on his iPhone before TM will really look into fixing it.
natadeshasha
post Jun 10 2016, 01:32 AM

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hi there, was wondering are there any improvements since the last post? wanted to share my experience as well,

i have no prob downloading apps via DIGI LTE but whenever i switch to wifi its extremely slow, sometimes the connection gets terminated.

so i thought of doing a factory restore as i spoke to the customer service operator from apple, but then when i tried to update my itunes on pc, same prob! sad.gif

then i sort out to uninstall the whole itunes.exe and downloaded a new updated one, and the connection gets terminated not even halfway through the downloading.

i have no problem downloading any other programs, even my samsung tablet has no problem at the downloads...

gosh.
dreamthief
post Jun 10 2016, 10:25 AM

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QUOTE(natadeshasha @ Jun 10 2016, 01:32 AM)
hi there, was wondering are there any improvements since the last post? wanted to share my experience as well,

i have no prob downloading apps via DIGI LTE but whenever i switch to wifi its extremely slow, sometimes the connection gets terminated.

so i thought of doing a factory restore as i spoke to the customer service operator from apple, but then when i tried to update my itunes on pc, same prob! sad.gif

then i sort out to uninstall the whole itunes.exe and downloaded a new updated one, and the connection gets terminated not even halfway through the downloading.

i have no problem downloading any other programs, even my samsung tablet has no problem at the downloads...

gosh.
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It's Unifi/Streamyx connectivity to AppStore is having issues. Like you mention, via Digi LTE is okay. Nothing wrong with your Apple devices.

jamz
post Jun 10 2016, 04:01 PM

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same here..it's very frustating man..
jamz
post Jun 10 2016, 04:09 PM

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QUOTE(dreamthief @ Jun 9 2016, 02:58 PM)
it's Unifi problem folks. AppStore is okay.

You guys can download Opera VPN (it's free). Connecting to that opera VPN via Unifi will allow back fast download for AppStore.

That's what I did until TM can resolve the congestion issue to AppStore.
*
thanks bro!! you saved my day!! rclxms.gif rclxms.gif rclxms.gif

This post has been edited by jamz: Jun 10 2016, 04:11 PM
neobie
post Jun 10 2016, 04:20 PM

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Streamyx also got problem. Damn TM.
lionn
post Jun 10 2016, 09:14 PM

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the problem is back. i have 30+ apps waiting for update nao. blink.gif
666devil
post Jun 10 2016, 10:11 PM

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QUOTE(attw @ Jun 9 2016, 05:59 PM)
Yup, the problem is back.
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Hate to say this but, welcome back guys.
Issue repeating again. Tm just never learns. Must be some stupid new throttling rule changes cause this.
Remember the last time they took months to 'investigate'? bangwall.gif
David_78
post Jun 10 2016, 10:13 PM

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Simple only, look for free vpn in IOS store choose the one 4 -5 star , install it ( using phone wifi sharing) enable the apps in IOS and update.
natadeshasha
post Jun 10 2016, 10:14 PM

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Hi there.. May I know where to download the opera Vpn? Through AppStore or on pc?


Updated:

Found the app on App Store. Thank you so much, it helped ^^


This post has been edited by natadeshasha: Jun 10 2016, 10:21 PM

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