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Unsubscribe spotify premium
Maxis
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Dec 24 2015, 11:47 AM
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QUOTE(Y.K. @ Dec 24 2015, 11:42 AM) done accordingly, but in the "subscription and payment" page couldnt find the "cancel subscription" button. Hi Y.K., May we know what is the page that you get? Are you using your own data for the unsubscribe? Thank you
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Y.K.
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Dec 24 2015, 01:04 PM
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QUOTE(Maxis @ Dec 24 2015, 11:47 AM) Hi Y.K., May we know what is the page that you get? Are you using your own data for the unsubscribe? Thank you i am at the spotify page, i can edit my spotify info in the web. referring to the guide i should be able to find "unsubscribe" under the "subscription and payment" page in spotify web page. But the option is not there. what do you mean by using own data? i am not using wifi, i am using maxis LTE.
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Maxis
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Dec 24 2015, 03:26 PM
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QUOTE(Y.K. @ Dec 24 2015, 01:04 PM) i am at the spotify page, i can edit my spotify info in the web. referring to the guide i should be able to find "unsubscribe" under the "subscription and payment" page in spotify web page. But the option is not there. what do you mean by using own data? i am not using wifi, i am using maxis LTE. Hi Y.K, Can you provide us screenshot of the page you received when you go to m.maxis.com.my/spotify ? Thank you
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Y.K.
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Dec 24 2015, 06:26 PM
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QUOTE(Maxis @ Dec 24 2015, 03:26 PM) Hi Y.K, Can you provide us screenshot of the page you received when you go to m.maxis.com.my/spotify ? Thank you this is the page. there are no unsubscribe there. Attached thumbnail(s)
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Maxis
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Dec 24 2015, 09:05 PM
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QUOTE(Y.K. @ Dec 24 2015, 06:26 PM) this is the page. there are no unsubscribe there. Hi Y.K. Please PM us the details as below for our onward action Full name: NRIC: Maxis No: Thank you
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Someonesim
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Jan 7 2016, 09:51 AM
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Why cant they put clear instruction in FAQ. Details such as must using mobile data, or incompatibility with most popular browser ( Chrome ). Step 1: Turn off WiFi, make sure mobile data enabled. Step 2: Access link m.maxis.com.my/spotify. Step 3: Click UNSUBSCRIBE.I presume above link works on all kind of browser ( including iOS ). I know they dont like customer to unsubscribe services, but dont make it difficult for user. It leave bad taste in mouth for their existing customer or potential return customer. I cant wait for my 2 years contract to end by this Sept and immediately port to other telco ( Maxis supporter for over 5 years )
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Maxis
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Jan 7 2016, 03:30 PM
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QUOTE(Someonesim @ Jan 7 2016, 09:51 AM) Why cant they put clear instruction in FAQ. Details such as must using mobile data, or incompatibility with most popular browser ( Chrome ). Step 1: Turn off WiFi, make sure mobile data enabled. Step 2: Access link m.maxis.com.my/spotify. Step 3: Click UNSUBSCRIBE.I presume above link works on all kind of browser ( including iOS ). I know they dont like customer to unsubscribe services, but dont make it difficult for user. It leave bad taste in mouth for their existing customer or potential return customer. I cant wait for my 2 years contract to end by this Sept and immediately port to other telco ( Maxis supporter for over 5 years ) Hi Someonesim, Truly appreciate your feedback. We will highlight this feedback to the relevant team for future enhancement & improvement Thank you
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xortz
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Jan 8 2016, 10:52 PM
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I entitled to get free spotify premium subscription from maxis. My question, how about the data bandwidth ? It will consume my data bandwidth while listening to spotify?
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xortz
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Jan 8 2016, 10:53 PM
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I entitled to get free spotify premium subscription from maxis. My question, how about the data bandwidth ? It will consume my data bandwidth while listening to spotify?
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Maxis
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Jan 8 2016, 11:03 PM
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QUOTE(xortz @ Jan 8 2016, 10:53 PM) I entitled to get free spotify premium subscription from maxis. My question, how about the data bandwidth ? It will consume my data bandwidth while listening to spotify? Hi xortz, If you are user that subscribed to rate plan MaxisOne 128 and above, your mobile data won't be consumed while you listening to Spotify. Thank you
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xortz
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Jan 8 2016, 11:08 PM
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QUOTE(Maxis @ Jan 8 2016, 11:03 PM) Hi xortz, If you are user that subscribed to rate plan MaxisOne 128 and above, your mobile data won't be consumed while you listening to Spotify. Thank you Thank you for your prompt reply
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earl-ku
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Jan 11 2016, 11:55 AM
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I CANT FIND THE DAMN UNSUBSCRIBE OPTION TOO - TRIED ALL THE ABOVE STEPS!
maxis
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Maxis
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Jan 11 2016, 03:36 PM
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QUOTE(earl-ku @ Jan 11 2016, 11:55 AM) I CANT FIND THE DAMN UNSUBSCRIBE OPTION TOO - TRIED ALL THE ABOVE STEPS! maxisHi earl-ku, Kindly provide us a screen-shot of the error message when you visit to the page m.maxis.com.my/spotify using your own data via handphone. Thank you
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earl-ku
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Jan 11 2016, 04:36 PM
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QUOTE(Maxis @ Jan 11 2016, 03:36 PM) Hi earl-ku, Kindly provide us a screen-shot of the error message when you visit to the page m.maxis.com.my/spotify using your own data via handphone. Thank you Nothing, there is no error message as there is no unsubscribe option on that page
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Maxis
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Jan 11 2016, 04:39 PM
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QUOTE(earl-ku @ Jan 11 2016, 04:36 PM) Nothing, there is no error message as there is no unsubscribe option on that page Hi earl-ku, Kindly provide us the screen-shot of the page after visit to m.maxis.com.my/spotify using your own data via handphone for further checking. Thank you
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earl-ku
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Jan 11 2016, 04:48 PM
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QUOTE(Maxis @ Jan 11 2016, 04:39 PM) Hi earl-ku, Kindly provide us the screen-shot of the page after visit to m.maxis.com.my/spotify using your own data via handphone for further checking. Thank you » Click to show Spoiler - click again to hide... «
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Maxis
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Jan 11 2016, 05:00 PM
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QUOTE(earl-ku @ Jan 11 2016, 04:48 PM) » Click to show Spoiler - click again to hide... « Hi earl-ku, may we know what browser you are currently using? If you are using Google Chrome, kindly click or touch Chrome menu at the top-right corner of the browser window > Select "New Incognito tab" > visit to m.maxis.com.my/spotifyIf you are using browser other than Google Chrome, kindly uncheck from desktop view > visit to m.maxis.com.my/spotifyThank you
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jonnielim
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Jan 13 2016, 01:54 PM
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New Member
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QUOTE(Maxis @ Jan 11 2016, 05:00 PM) Hi earl-ku, may we know what browser you are currently using? If you are using Google Chrome, kindly click or touch Chrome menu at the top-right corner of the browser window > Select "New Incognito tab" > visit to m.maxis.com.my/spotifyIf you are using browser other than Google Chrome, kindly uncheck from desktop view > visit to m.maxis.com.my/spotifyThank you Thanks for this. Calling 123 did not help at all as the rep just asked to go to m.maxis.com.my/spotify Incognito did the trick. Perhaps a good idea to add that tip so that calling 123 actually helps.
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Maxis
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Jan 13 2016, 03:18 PM
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QUOTE(jonnielim @ Jan 13 2016, 01:54 PM) Thanks for this. Calling 123 did not help at all as the rep just asked to go to m.maxis.com.my/spotify Incognito did the trick. Perhaps a good idea to add that tip so that calling 123 actually helps. Hi jonnielim, You are welcome We will update your feedback to the relevant team for future enhancement Thank you
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Intrigue
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Jan 24 2016, 06:50 PM
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Is maxis banking on this rm10 for getting a surplus on their check book? This is my 3rd month in trying to unsubsribe from spotify premium but to no avail. I am still receiving the rm9.99 renewal charges.
Heck, i even walked in Maxis Store and they couldnt even assist in unsubscribing it.
Updated: Thanks whoever posted the incognito method. It works! God! Please update your website on the proper method.
This post has been edited by Intrigue: Jan 24 2016, 06:52 PM
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