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 Unsubscribe spotify premium

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Maxis
post Dec 24 2015, 11:47 AM

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QUOTE(Y.K. @ Dec 24 2015, 11:42 AM)
done accordingly, but in the "subscription and payment" page couldnt find the "cancel subscription" button.
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Hi Y.K.,

May we know what is the page that you get? Are you using your own data for the unsubscribe?

Thank you
Y.K.
post Dec 24 2015, 01:04 PM

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QUOTE(Maxis @ Dec 24 2015, 11:47 AM)
Hi Y.K.,

May we know what is the page that you get? Are you using your own data for the unsubscribe? 

Thank you
*
i am at the spotify page, i can edit my spotify info in the web. referring to the guide i should be able to find "unsubscribe" under the "subscription and payment" page in spotify web page. But the option is not there.

what do you mean by using own data? i am not using wifi, i am using maxis LTE.
Maxis
post Dec 24 2015, 03:26 PM

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QUOTE(Y.K. @ Dec 24 2015, 01:04 PM)
i am at the spotify page, i can edit my spotify info in the web. referring to the guide i should be able to find "unsubscribe" under the "subscription and payment" page in spotify web page. But the option is not there.

what do you mean by using own data? i am not using wifi, i am using maxis LTE.
*
Hi Y.K,

Can you provide us screenshot of the page you received when you go to m.maxis.com.my/spotify ?

Thank you
Y.K.
post Dec 24 2015, 06:26 PM

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QUOTE(Maxis @ Dec 24 2015, 03:26 PM)
Hi Y.K,

Can you provide us screenshot of the page you received when you go to m.maxis.com.my/spotify ?

Thank you
*
this is the page. there are no unsubscribe there.


Attached thumbnail(s)
Attached Image
Maxis
post Dec 24 2015, 09:05 PM

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QUOTE(Y.K. @ Dec 24 2015, 06:26 PM)
this is the page. there are no unsubscribe there.
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Hi Y.K.

Please PM us the details as below for our onward action

Full name:
NRIC:
Maxis No:

Thank you
Someonesim
post Jan 7 2016, 09:51 AM

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Why cant they put clear instruction in FAQ.
Details such as must using mobile data, or incompatibility with most popular browser ( Chrome ).

Step 1: Turn off WiFi, make sure mobile data enabled.
Step 2: Access link m.maxis.com.my/spotify.
Step 3: Click UNSUBSCRIBE.


I presume above link works on all kind of browser ( including iOS ).

I know they dont like customer to unsubscribe services, but dont make it difficult for user. It leave bad taste in mouth for their existing customer or potential return customer. I cant wait for my 2 years contract to end by this Sept and immediately port to other telco ( Maxis supporter for over 5 years ) doh.gif
Maxis
post Jan 7 2016, 03:30 PM

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QUOTE(Someonesim @ Jan 7 2016, 09:51 AM)
Why cant they put clear instruction in FAQ.
Details such as must using mobile data, or incompatibility with most popular browser ( Chrome ).

Step 1: Turn off WiFi, make sure mobile data enabled.
Step 2: Access link m.maxis.com.my/spotify.
Step 3: Click UNSUBSCRIBE.


I presume above link works on all kind of browser ( including iOS ).

I know they dont like customer to unsubscribe services, but dont make it difficult for user. It leave bad taste in mouth for their existing customer or potential return customer. I cant wait for my 2 years contract to end by this Sept and immediately port to other telco ( Maxis supporter for over 5 years )  doh.gif
*
Hi Someonesim,

Truly appreciate your feedback. We will highlight this feedback to the relevant team for future enhancement & improvement smile.gif

Thank you
xortz
post Jan 8 2016, 10:52 PM

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I entitled to get free spotify premium subscription from maxis. My question, how about the data bandwidth ? It will consume my data bandwidth while listening to spotify?
xortz
post Jan 8 2016, 10:53 PM

psn id: encikis
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From: 10110011001110 Status: Missing



I entitled to get free spotify premium subscription from maxis. My question, how about the data bandwidth ? It will consume my data bandwidth while listening to spotify?
Maxis
post Jan 8 2016, 11:03 PM

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QUOTE(xortz @ Jan 8 2016, 10:53 PM)
I entitled to get free spotify premium subscription from maxis. My question, how about the data bandwidth ? It will consume my data bandwidth while listening to spotify?
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Hi xortz,

If you are user that subscribed to rate plan MaxisOne 128 and above, your mobile data won't be consumed while you listening to Spotify.

Thank you
xortz
post Jan 8 2016, 11:08 PM

psn id: encikis
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From: 10110011001110 Status: Missing



QUOTE(Maxis @ Jan 8 2016, 11:03 PM)
Hi xortz,

If you are user that subscribed to rate plan MaxisOne 128 and above, your mobile data won't be consumed while you listening to Spotify.

Thank you
*
Thank you for your prompt reply
earl-ku
post Jan 11 2016, 11:55 AM

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I CANT FIND THE DAMN UNSUBSCRIBE OPTION TOO - TRIED ALL THE ABOVE STEPS!

maxis
Maxis
post Jan 11 2016, 03:36 PM

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QUOTE(earl-ku @ Jan 11 2016, 11:55 AM)
I CANT FIND THE DAMN UNSUBSCRIBE OPTION TOO - TRIED ALL THE ABOVE STEPS!

maxis
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Hi earl-ku,

Kindly provide us a screen-shot of the error message when you visit to the page m.maxis.com.my/spotify using your own data via handphone.

Thank you
earl-ku
post Jan 11 2016, 04:36 PM

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QUOTE(Maxis @ Jan 11 2016, 03:36 PM)
Hi earl-ku,

Kindly provide us a screen-shot of the error message when you visit to the page m.maxis.com.my/spotify using your own data via handphone.

Thank you
*
Nothing, there is no error message as there is no unsubscribe option on that page
Maxis
post Jan 11 2016, 04:39 PM

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QUOTE(earl-ku @ Jan 11 2016, 04:36 PM)
Nothing, there is no error message as there is no unsubscribe option on that page
*
Hi earl-ku,

Kindly provide us the screen-shot of the page after visit to m.maxis.com.my/spotify using your own data via handphone for further checking.

Thank you
earl-ku
post Jan 11 2016, 04:48 PM

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From: Golden Meadow
QUOTE(Maxis @ Jan 11 2016, 04:39 PM)
Hi earl-ku,

Kindly provide us the screen-shot of the page after visit to m.maxis.com.my/spotify using your own data via handphone for further checking.

Thank you
*
» Click to show Spoiler - click again to hide... «

Maxis
post Jan 11 2016, 05:00 PM

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QUOTE(earl-ku @ Jan 11 2016, 04:48 PM)
» Click to show Spoiler - click again to hide... «

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Hi earl-ku, may we know what browser you are currently using?

If you are using Google Chrome, kindly click or touch Chrome menu at the top-right corner of the browser window > Select "New Incognito tab" > visit to m.maxis.com.my/spotify

If you are using browser other than Google Chrome, kindly uncheck from desktop view > visit to m.maxis.com.my/spotify

Thank you
jonnielim
post Jan 13 2016, 01:54 PM

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QUOTE(Maxis @ Jan 11 2016, 05:00 PM)
Hi earl-ku, may we know what browser you are currently using?

If you are using Google Chrome, kindly click or touch Chrome menu at the top-right corner of the browser window > Select "New Incognito tab" > visit to m.maxis.com.my/spotify

If you are using browser other than Google Chrome, kindly uncheck from desktop view > visit to m.maxis.com.my/spotify

Thank you
*
Thanks for this. Calling 123 did not help at all as the rep just asked to go to m.maxis.com.my/spotify

Incognito did the trick. Perhaps a good idea to add that tip so that calling 123 actually helps.
Maxis
post Jan 13 2016, 03:18 PM

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QUOTE(jonnielim @ Jan 13 2016, 01:54 PM)
Thanks for this. Calling 123 did not help at all as the rep just asked to go to m.maxis.com.my/spotify

Incognito did the trick. Perhaps a good idea to add that tip so that calling 123 actually helps.
*
Hi jonnielim,

You are welcome smile.gif We will update your feedback to the relevant team for future enhancement smile.gif

Thank you
Intrigue
post Jan 24 2016, 06:50 PM

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Is maxis banking on this rm10 for getting a surplus on their check book? This is my 3rd month in trying to unsubsribe from spotify premium but to no avail. I am still receiving the rm9.99 renewal charges.

Heck, i even walked in Maxis Store and they couldnt even assist in unsubscribing it.



Updated: Thanks whoever posted the incognito method. It works! God! Please update your website on the proper method.

This post has been edited by Intrigue: Jan 24 2016, 06:52 PM

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