Hi,
I want to unsubscribe from the free spotify premium, how do I do that? The FAQ said used the my maxis app but I can't find any unsubscribe info.. Please help tq..

Hi bluespot,

If you are Maxis postpaid user, you can proceed to unsubscribe the Spotify via http://m.maxis.com.my/spotify from your device browser. Please make sure that you are connected to the mobile internet and wifi is off while doing that.

However, if you are a #Hotlink customer, your subscription will be auto terminated after 30 days activation.

TQ

did that. nothing happen. it just redirect to maxis spotify page.

Hi mha101123,

Kindly advise that you are currently using wifi or mobile data to access Spotify page.

Thank you
Sam

Data. but nevermind. got it already after many times try. thanks for the reply.

This post has been edited by mha101123: Jul 14 2015, 05:40 PM

Hi, I've unsubscribe the Free Sportify Premium. However, I received text from maxis saying

Yr Sportify premium renewal in Nov is RM9.99/mth. how that that even happened?

I also received the same msg.

Dear CTRANX & prolinkgigabyte,

When is your renewal date for your Spotify premium subscription? On other hand, what would be the deactivation/termination of Spotify premium subscription date?

Thank you

Unsubscribed on 12.9.2015 and received a sms stating that successfully unsubscribed. Received another sms on 12.10.2015 stating that spotify subscription has been terminated. 23.10.2015 sms received stating spotify renewal in Nov is RM9.99/mth.

As long as you have unsubscribe from Spotify and received the confirmation sms, you shouldn't be worries. The sms they sent recently is just to notify us the free spotify promo will be ended as at 31 Oct 2015 and there will be charges for usage from Nov onward.

Oh really? Thx for the info!

Understand that the free Spotify Premium promotion going to end on 31 Oct 2015. As subscriber of Spotify Premium, I do not find any clear step by step instruction on how to unsubscribe the services. Please provide information clearly so that user do not feel cheated where the unsubscribe process was not available in official Maxis Site.

Hi willgo,

Please unsubscribe the service via m.maxis.com.my/spotify/spotify and use under Maxis mobile data service.

Thank you

You make this sound straight forward, but have been try the link but no unsubscribe option availede!. Is this the way how Maxis charge their customer?

Hi willgo,

Please be informed that the way to cancel the subscription is as advised earlier. If you encounter any errors, do contact us and provide the screenshot for us to assist you further.

Thank you

Have being calling a few time already. The issue is the Maxis unsubscribe option is only work on stock browser. Using Chrome browser in Android will not display any unsubscribe option. I do not think any Maxis C'S know about this issue.

Manage to unsubscribe using stock browser.

I'm using Sony z3,and the stock browser is chrome...Looks like I need to purposely install another browser in order to unsubscribe.. What the...

Sorry tumpang .. My sister wanna unsub maxis sportify but she will be at China for whole year, which means that unable for her to use data plan there to unsub. Please advise.

Hi,

Please PM her details (mobile number, full name & China contact number) for further assistance. TQ

The given link only applicable when internet connection using mobile data. It doesn't work on wifi.

Maxis please clearly specify this when customer asking for the solution.