Must terminate contract first only can port out. If not sure reject and waste your time

Hi guys, it's quite some years ago since my last port out.. May I know is there a rule now that can only port in to postpaid if coming from different telco? I was told that i can't port in to maxis prepaid straight away from celcom prepaid.. can only to postpaid..

No such rules. The staf is just boolshitting to achieve his sales KPI. You can either do the MNP online, or go to a different centre.
Have to be very firm on your stance otherwise they will try to push postpaid plan.

This post has been edited by YoungMan: May 3 2025, 06:53 PM

Oic.. what about port in to prepaid from postpaid of other telco? Can only to postpaid 1st right if from other telco postpaid?

No, you can port in from postpaid to prepaid of your choice. I have one of my number ported from Maxis postpaid to TuneTalk last year.

This post has been edited by YoungMan: May 4 2025, 09:23 AM

Oh really? I went to celcomdigi, maxis and u mobile centre all 3 told me i need to port in to postpaid 1st and stay at postpaid for a few months before can change to prepaid if coming from postpaid. asked for my mum few weeks ago..

this is the side effect of kpi 🙊
just do it online ✔️

All trying to sell you their postpaid plan so they can earn some commission. Just DIY online and wait for SIM postage to your house.
Hotlink:
https://www.hotlink.com.my/en/plan/switch-to-hotlink/
U Mobile:
https://www.u.com.my/en/personal/mobile-plans/switch-to-u
For Celcomdigi, you can try search on their website, or as alternative, consider TuneTalk which rides on Celcom network. Get rid of desperate middle man from telco centre.

Actually I had tried to do it online but dunno why can't proceed when reached the stage of requesting for tac.. that's why thought of doing it at telco centre.. anyway thanks for your info.. it's just unfair for consumers as they imposed their own rules..

Wanna share my story: Port out from Digi postpaid to Yes prepaid
1-Ask online Yes team what to do for port in they tell to cancel all contract on the postpaid, no supplementary lines, no outstanding bills.
2- Went to Digi store Alamanda ask for cancel postpaid contract and separate my family line for porting to Yes purpose. Done my wifey line separated into own prepaid line. Ask them I also have Fibre under contract how about the account. They said no issue.
3- Went to Yes store Nilai they said only do postpaid port in no prepaid. They said need go to Seremban Prima for prepaid.
4- Arrived at Seremban Prima Yes store they said my postpaid still tied to fibre account. Need to separate that 1st. Already cursing at Digi.
5- Went to nearest Digi store at Seremban (6min from Seremban Prima). Done separate fibre from postpaid account.
6- Go back to Yes store Seremban Prima and did the port in both me & wifey.
7- Wake up next day with msg from Digi said both me & wife port out request got cancelled due to INCORRECT IC NUMBER REGISTERED.
8- Went to Digi Alamanda again to check IC issues. They said 4 last numbers got typo and they fix it.
9- Now waiting for Digi to properly port out our request.

*On fibre account I asked to cancel contract and then downgrade from 1Gbps to 100Mbps, Digi store said can done need to pay RM50 to cancel contract and did the downgrade. Said to follow up with Digi ticket in app. Now the AI replied cannot downgrade then when I explained what Digi store said then got reply said to escalate further need to wait.

For your case, must remember the following:
Digi fibre or what ever fibre has 24 months contract. You must use for 2 years before you can terminate. Early termination for fibre plan you need to pay the remaining months. There is no such thing as you want to cancel contract.
During the 2 years period, you can upgrade but cannot downgrade plan. After 2 years you can change to lower plan but usually will renew another 2 years contract.

Hello people

I have a few quick questions here regarding MNP from XoX to Digi:
1. If I plan to do MNP online, how much does it cost?
2. What is the SMS code I need to type for port-in?
3. Is the MNP SMS code chargeable? (I'm on the XoX Prepaid Long life plan, so no credit for SMS)
4. Can I straight away port-in from XoX physical SIM to Digi eSIM?

Thanks.

This post has been edited by imcrazyz: Nov 12 2025, 12:53 PM

can u mobile postpaid port to celcomdigi prepaid directly?

Yes.

Has anyone trying to port out from celcomdigi to maxis took over 2 days? Already over 24hrs after confirmation, still didnt get any done request?

This post has been edited by RallyNight: Nov 19 2025, 02:10 AM

Try to call up Celcom CS to check. Usually done within 24 to 48 hours.

Im not going to ccall cs, i straight mcmc, my friend do work in maxis, he said theres a flood gate amount of sns user flooding in maxis this month afte sialkom remove all digi user benefit, he also said got many customers complain cant portout last week.

This post has been edited by RallyNight: Nov 19 2025, 01:43 PM

Ok, Keep us updated.

Mqxis center: theres is no update from digi
Digi cs1: we cant find your number in system anymore
Digi Cs2: we cant check your number in system and we have server maintain. I request complain id prepare to mcmc.

5min later,
Digi sms: your request to port out is currently in process by your new service provider. For further assistance, please call new provider.

What the?

Around 4:50 successfully port to maxis.

This post has been edited by RallyNight: Nov 19 2025, 05:28 PM

Haha, what the. But good they quickly resolve your port out before another MCMC report.