My is more funny, re-submit 3 time, keeps get rejected with the messege below, problem is I have no more supplementary line, fibre internet also unlink, no more outstanding balance, I also call maxis CS, keep tell me no issue and ask me to re-submit request, on the last time, I’m very hot and call to pump them, and on the same day, all line was port out successful. Sometime I have no idea is it their system problem or they play with me.

RM0 MAXIS has rejected yr request to switch to Celcom due to Principal line has supplementary line(s) that should be ported. Pls check with yr current telco & call +6019-601 1111 to resubmit yr request.

u still managed to talk to cs..me call many times wait, waiting line long times ,call different hotline still still cannot talk to cs ...always say all cs are bz.....

bty...do u pay advanced payment ?how u get back the balance that over payed ?

thanks ...

Go to Aduan MCMC website and lodge a report detailing how Digi rejected your port out. They will get Digi to call you

u still managed to talk to cs..me call many times wait, waiting line long times ,call different hotline still still cannot talk to cs ...always say all cs are bz.....

bty...do u pay advanced payment ?how u get back the balance that over payed ?

thanks ...

will ask the shop that do port out for 3Rd time request port out ...if still faill will lodge complaint to mcmc since i pay advanced 1month bill ..the amount show -4x.xx

if lodge should i select celcom or digi
my postpaid is celcom ..need port in to digi prepaid

https://aduan.mcmc.gov.my/#/public/main

thanks ..

u still managed to talk to cs..me call many times wait, waiting line long times ,call different hotline still still cannot talk to cs ...always say all cs are bz.....

bty...do u pay advanced payment ?how u get back the balance that over payed ?

thanks ...

I have deposit RM1,500.00 there, I will check with maxis after I transfer the maxis fibre out.

You should lodge the report with MCMC first. Select Digi as the port out rejection clearly not from Celcom. If possible, try give Digi a call and tell them off you are lodging a MCMC report for the port out problem, so they will try their best to expedite.

I have received the SMS to ask me to pay the unbilled after I reply to the Confirmation Port Out SMS.

I still have Fibre Internet on the account, will see how later

I have deposit RM1,500.00 there, I will check with maxis after I transfer the maxis fibre out.

wow..why so many ?
i got this sms after reply port out yes

Yr switch to Digi was rejected due to account overdue. Pls settle yr bill with yr current telco & contact Digi at 0162211800 to resubmit. TQ

so the account overdue is from digi or celcom ?
i dont have postpaid digi account ..
currently on celcom postpaid
your case got fiber internet ...lagi more complicated

After successful transfer out, request your refund through this link.
https://www.maxis.com.my/en/refund-request/
The account overdue is from celcom, hence your switch from digi is rejected by celcom.

do u know the link to refund for celcom?

request already sent...now wait for port out sms...

thanks ..

I have no idea how Celcom refund works. You may have to call them and ask.

3Rd time request ...reply port out yes ..but still receive reply rejected with same reason account over due ...dont know what celcom doing ...

Told you d. Need extra medication through MCMC report.

anyone left umobile before?
what should i replied?
I replied Yes 6018xxxxxxx(my number)
but it replied no receive my request
so what should i reply?
I just tried again with: PortOut Yes 6018xxxxxxx(my number) and waiting
anyone tried before? Can guide me? TQ

Hi guys,

Need help here. Kindly give some advice.

Currently on Celcom Mega 98 + supplementary line.
Remaining contract 1 year + few days. Penalty RM700+. (<Any trick to get discount?)
Should I settle with Celcom first before proceed?
Or just do port out directly? Then message/call will come and ask me to pay.

Thank you