i'm having issue to port out from digi , if not successful again going to complain to SKMM

what is the reason given?

Nevermind, I asked celcom and they're able to do it. Sweet service from them.

Bro why you want to put one line as supplientary line?
Try ONEXOX i can change one to postpaid one to prepaid
at least prepaid you do not need to topup for the first 2 years 4 months
intrested PM me

Is there any minimum period required to request for MNP again?

MNP from U Mobile to Hotlink last month for it's unlimited plan but decided to MNP again to Celcom due to the need for hotspot..

Hi everyone. I want to port in to celcom from Hotlink. I ordered the SIM card from celcom online shop and got the SIM card, but I just realised my current number is under my brother’s name in Hotlink. What should I do?

1. transfer ownership from your brother to you

or

2. port in under ur brother's name

wanna ask if prepaid expired still can MNP?

cannot

Just call them and say you will report to MCMC, they are like that,if no response just report.

They tried the same thing on me saying I did not reply sms confirmation, just report them to MCMC

reporting to mcmc do works, as usual we have to wait for them to process but I can't afford to wait. Called direct to digi cust service and told them about how bad or poor their network are and I don't want to waste time and money staying with them anymore despite dozens of official reports made. 40 mins later my digi sim no service.

This post has been edited by powerwoot: Aug 18 2020, 02:34 PM

digi playing dirty tricks to prevent people porting out, saying that i did not reply to confirmation sms when im sure i did.

Please ensure to reply the SMS "properly"... and me agree that all telcos are "cunning" to prohibit us from MNP-o...



As shown above, this is the SMS message from Celcom. In order to port out, we need to reply "PortOut YES 0123456789" if our mobile number is 0123456789...

Immediately after replied the SMS, we must get a response as shown below :



Alternatively, please call the future telco that their system has successfully received port-in request after we replied to the SMS...

Cannot reply "YES" or "Y" anymore...telcos have changed the trick to ensure port out request is failed...

Please open case to MCMC if we are not happy with this new "trick" by telcos...

What is the SMS from DiGi looks like....?

New tagline by telcos:
"If we cannot convince them, CONFUSE them. Put the blame on the Subscribers for replying to the SMS incorrectly"

This post has been edited by azhar75: Aug 21 2020, 02:07 PM

1st time reply within 1 day
2nd time reply within 4 hours
not sure gonna 3rd time or not

I've encountered this 2 years ago when i wanted to port to yoodo. They'll call u, to ask u why u wanna port out. Like when u wanna terminate credit card, retain cust service will call u.
After that answer the call from Digi. Only u can port out but it's a hassle bcos have to ask your new telco to request again. Then repeat the mnp sms again..

Same issue that I once had.
After porting out they call me ask me do I want to be a digi subscriber
I tell them I dun want to be a digi subscriber because I am happy with my Network

Guys, I went to xox centre at Sunway Velocity to MNP my Xpax into XOX.

But upon stepping out from the centre, I receive 2 sms from Celcom.

No. 1

RM0 Maaf, kami tidak dapat meneruskan permintaan anda untuk bertukar ke telco lain kerana kami belum menerima pengesahan dari anda.

No. 2

Sila buat permohonan baru dengan menghubungi telco baru anda. Ikhlas, Team Celcom.

Judging from my understand from SMS 1, I didn't even any sms from Celcom asking whether I agree to port out to XOX and require me to reply YES or Y.

So I go to Celcom centre, which is just few shops away from XOX to clarify the situation with them. Celcom CS told me that they can't see my request in their system and ask me to go to XOX again to resubmit for the MNP.

Ok, since this is the 1st time happening to me, and the XOX centre is also nearby. So I just go back to XOX and ask the CS there to submit again.

But again I did receive the same SMS 1 & 2 from Celcom. Is this some sort of new trick that telco preventing users MNP to other telco???

I'm going to hesd back to Celcom centre again later, but different outlet this time and see what answer they are going to give me...

Btw, anyone else encounter such experience during MNP recently?

Hi guys. My contract bind with celcom is until 26/10/2020. When is the best timing to MNP to other telco without getting charged? If i port out at 27/10/2020 will i get charged full month bill?

pro-rated for sure... if ur monthly bill RM90 , RM90/30-31days ......