Maxis/Hotlink, seems that my line is inactive status while my internet pass is valid till 2018.

What should I do to have it align back with my internet pass? I need to maintain my line.

Call hotlink or else file complain to SKMM/MCMC

I'll do that if I don't receive any response from them by tomorrow.

i hope the frontline custcare have already received the new updated support instructions from senior custcare management about hotlink tablet plan.

My tablet plan also died last 2 days while my internet plan should only expired on Dec 2017. Called the hotlink and at the end they promised to restore back my account, but will take 3-5 working days. Wait and see next week I able to get back my account or not, else will need to report to SKMM. I think they changing the hotlink tablet plan to maxis tablet plan. https://www.maxis.com.my/en/personal/plans/...ablet-plan.html

I just called Hotlink cust care, they mention that even though the account is terminated but your plan is still not expired, you still can continue using it and the balance will still remain there. Only thing is I can't make calls and sms which I am perfectly fine with.

Hope this helps to clear some confusion to the people who is reading this.

better to verify what they claim, becoz after Credit Grace Period, Mobile Number will be withdrawn with immediate effect.

2.4 You must top up your Account before the expiry of the Credit Grace Period, otherwise your Account will be terminated and your balance forfeited. In such circumstances, your Mobile Number will be withdrawn with immediate effect. You will then have to purchase a new Starter Kit to access the Service(s).

"Credit Grace Period" means the period after the expiry date of the Active Period. Such period is subject to change by Maxis. Utilisation of credit, if any, during the grace period is not possible and any outgoing calls, SMS' and internet usages is not possible. Incoming calls and SMS' are allowed during this period.

https://www.hotlink.com.my/en/tnc/general-tnc.html

That's what I thought so too, I asked him what will happen to my balance after it pass after the grace period, he said the balance will remain there. I guess it is better to trust the T&C you have here.

Maxis #Hotlink could you please confirm if tablet plan is somehow is available again? I need long active data connection for my remote sensor nodes.

Hi,

It is no longer offered.

Regards.

After reading thru the last few pages, I still remain largely confused about what is the direction of the Tablet Plan now.

I have one card with RM60 credit inside, but my validity had expired and no active internet plans.

So, #Hotlink or Maxis, do I top up another RM30 so that I can first extend my validity for 1 year (for RM33), before subscribing to the RM45 for 2GB plan? Total of RM78 required?

Hi GRexer,

The validity 365 extension is no longer applicable for Hotlink Tablet Plan. You will need to peform top up to keep the number active in order to utilize your internet pass.

TQ

Maxis To put it simply, I would just need to top up my card to make it active, then subscribe to "2GB for RM45" for 1 year of internet?

This post has been edited by GRexer: Apr 8 2017, 04:55 PM

This Hotlink Tablet plan can receive call and sms now?

I remember last year I can't even receive TAC to use it for Uber/Grab.

They migrated tablet plan to wireless broadband now which you can use it for receiving call and sms.

My data not working even though it's supposed to expire in May. Fuck Hotlink, they're a bunch of scammers. How can they just terminate my plan after I've paid?

Is it possible to get my money back by filing complain to SKMM/MCMC?

Which plan did you pay for, and when was the subscription date? Were there already 2 different expiry dates when you did the data subscription?

Hotlink Tablet Plan. Rm 45 for 2gb, 1 year validity. Bought it in May last year.

When I bought it there was only one expiry date. They changed the 1 year validity recently to regular rm30 topup=30 days validity.

I haven't been able to use it throughout April, especially when I needed it most for work when my workplace wifi was down.

I've a card expiring in May too, and when I got into the Hotlink Red app, I see 2 expiry dates and both are also May 2017.

The recent change should not affect our cards since that's way after our subscriptions. Have you got into the app to check the expiry dates? For the data expiry, you've to tap on your data balance to see it. Check your data balance and expiry date, and also the validity of your line on the home page.

The problem is my card can't use data or login into the Hotlink Red app at all.