hi, i posted a small guide for Access Hotlink RED App w/o Android Apple SmartPhone, Bluestacks method with internet sharing @ https://forum.lowyat.net/index.php?showtopic=3783687

this is bullshit, maxis/hotlink didnt inform us about this new changed of rules, and cut us off suddenly, we should group up to report this to MCMC together.

i even have around RM50 unused balance inside, now after expired & reactivation, the unused balance is all gone, and the RM45 2gb 365 days validity also gone, left 11 months.

Hotlink Customer Care claim that Hotlink has send this sms to announce Hotlink Tablet Plan has been migrated to Hotlink Prepaid Broadband, do anybody receive such sms? i never receive such sms before.

"Effective 18/10/2016, you will be able to make calls & send SMS on your plan at RM0.36/min & RM0.10/SMS. To enjoy even lower rates, dial *100*6# > Activ10 now. "

https://forum.lowyat.net/index.php?showtopi...post&p=83019019

https://forum.lowyat.net/index.php?showtopi...post&p=83698670

Hotlink Customer Care reply at Dec 18 2016, there is only need to purchase RM45 2GB 365 validity, no need to purchase RM33 365 validity.

Hotlink Customer Care reply at Feb 12 2017, Effective at 17/10/2016, all Hotlink Tablet Plan has been migrated to Hotlink Postpaid Broadband, customer have to purchase RM45 2GB 365 validity and RM33 365 validity.

we can use this to report MCMC, if Maxis Hotlink didnt give us back our unused balance, our RM45 2GB 365 validity, after package migration without knowledge, sim card deactivated without clearly prior knowledge, sim card reactivation but unused balance and RM45 2GB 365 validity all gone, according to Hotlink Customer Care, it is written at Hotlink General Terms & Conditions of Service(s)

Please be informed that once you reactivated your number, any balance in the account will be forfeited.

You may refer to the terms & conditions regards to this matter- "We shall not be liable to reimburse you any forfeited credits or for any damages, cost, loss or expenses suffered as a result of termination or expiry of your Account or Service(s)".

Link - [www.hotlink.com.my/ms/tnc/general-tnc.html]

after complain to https://aduan.skmm.gov.my/ at march 3, got email reply from SKMM/MCMC today march 8 about complaint ID assigned, and a sms from maxis about case reference number.

just receive a hand phone call with private number from maxis, enquiry about my complain to SKMM/MCMC, and he said they would help me to restore RM45 2GB 365 validity and top-up unused balance.

i dun think the package change would be reverted, just that maxis hotlink make the change without clearly public announcement, and sim card get expired due to that. contacting maxis hotlink customer care, they cite hotlink term & conditions for not helping to restore RM45 2GB 365 validity and top-up unused balance.

you got the point, but the result of solution/resolution are not come out yet.

the resolution for the hotlink tablet plan package change recently has came today.

today that private number from maxis days ago call me again, restore my RM45 2GB 365 validity and unused top-up balance. plus the RM33 365 validity purchase option is gone, not need to purchase it anymore for stay on RM45 2GB 365 validity.

welcome. did you use Hotlink Tablet Plan too? does your RM33 365 validity purchase option is gone too?

hi, when does it became deactivated? did you contact maxis hotlink custcare to reactivate it? every maxis hotlink prepaid postpaid can ask custcare to reactive deactivated sim card.
hotlink TnC is only about not helping to restore RM45 2GB 365 validity and top-up unused balance, for normal prepaid, but hotlink tablet plan expire due to sudden unannounced rules change, you can ask them to restore RM45 2GB 365 validity and top-up unused balance.
i dont think have to [complaint to SKMM/MCMC every year to extend your internet validity].

hi, just saying, you could claim and restore what you alreadly paid, RM45 2GB 365 validity and top-up unused balance.

where did you see at the Validity365 option at *100#? i check via here and it show,

*100#

6 MyAccount & Others

3 Buy Validity

1 RM8 for 90 Days(Not applicable for #Hotlink Plan)
2 RM33 for 365 Days(Not applicable for #Hotlink Plan)


at Hotlink RED Apps, INTERNET BUY MORE PASSES, it only show 6 DATA Purchase Options and no Validity365 Purchase Options like previously after plan change.

there is no more RM33 Validity365 purchase options, can you verify it is the same at your Hotlink RED Apps?

if you just want to extend validity for the sim card, just purchase RM45 2GB 365 validity, it is the same as RM33 Validity365, plus 2GB.

i hope the frontline custcare have already received the new updated support instructions from senior custcare management about hotlink tablet plan.

better to verify what they claim, becoz after Credit Grace Period, Mobile Number will be withdrawn with immediate effect.

2.4 You must top up your Account before the expiry of the Credit Grace Period, otherwise your Account will be terminated and your balance forfeited. In such circumstances, your Mobile Number will be withdrawn with immediate effect. You will then have to purchase a new Starter Kit to access the Service(s).

"Credit Grace Period" means the period after the expiry date of the Active Period. Such period is subject to change by Maxis. Utilisation of credit, if any, during the grace period is not possible and any outgoing calls, SMS' and internet usages is not possible. Incoming calls and SMS' are allowed during this period.

https://www.hotlink.com.my/en/tnc/general-tnc.html

it seem maxis/hotlink response to this [Hotlink Tablet Plan has been migrated to Hotlink Postpaid Broadband] issue, was deal with case by case basic, each user have to report to maxis/hotlink custcare, and report to mcmc if maxis/hotlink custcare didnt revert the package plan changes, maxis/hotlink didnt revert all hotlink tablet plan customer to previous plan all together at once.