Thanks for sharing this information.

Does it mean that the validity of your card will now be the same as the RM45 2GB that you've subscribed to?

That is to say, those of us who've subscribed to this RM45 2GB package before Hotlink revealed about having to pay separately for Validity 365, will not have to do it now?

Hotlink should now be aware of where they've gone wrong with this plan change, and make good all the discrepancies.

i dun think the package change would be reverted, just that maxis hotlink make the change without clearly public announcement, and sim card get expired due to that. contacting maxis hotlink customer care, they cite hotlink term & conditions for not helping to restore RM45 2GB 365 validity and top-up unused balance.

Not so much to revert the plan, but they should at least make good the validity of the card as well, for users who have unknowingly continue to renew the data package due to the lack of communication (and for some, miscommunication) on their part about having to pay separately for the validity of the card until it's too late.


Despite the call of attention to the said discussions here in the forum, they didn't stand out to clarify the matter until much later - too late.

you got the point, but the result of solution/resolution are not come out yet.

the resolution for the hotlink tablet plan package change recently has came today.

today that private number from maxis days ago call me again, restore my RM45 2GB 365 validity and unused top-up balance. plus the RM33 365 validity purchase option is gone, not need to purchase it anymore for stay on RM45 2GB 365 validity.

Thank you once again for the update.

Glad to know that they've finally adjusted what's gone wrong during that period.

welcome. did you use Hotlink Tablet Plan too? does your RM33 365 validity purchase option is gone too?

My hotlink tablet SIM totally not accessible, perhaps my internet 2GB validity until end of the year. So Hotlink TnC still the same, you have to complaint to SKMM/MCMC every year to extend your internet validity. I had gave up this plan.

hi, when does it became deactivated? did you contact maxis hotlink custcare to reactivate it? every maxis hotlink prepaid postpaid can ask custcare to reactive deactivated sim card.
hotlink TnC is only about not helping to restore RM45 2GB 365 validity and top-up unused balance, for normal prepaid, but hotlink tablet plan expire due to sudden unannounced rules change, you can ask them to restore RM45 2GB 365 validity and top-up unused balance.
i dont think have to [complaint to SKMM/MCMC every year to extend your internet validity].

Good luck to you then, I don't wish to continue my hotlink tablet plan, just let it deactivated

hi, just saying, you could claim and restore what you alreadly paid, RM45 2GB 365 validity and top-up unused balance.

Haha, is ok. Thanks for the suggestion

Yes, have been using it since it's first launched.

Checked through *100# and it looks like Validity365 option is still there, but noticed from the app that the account validity has been changed to the same as the RM45 2GB data validity.

Really glad that Maxis Hotlink has done it right this time, though I'm thinking it's just a restoration done to those who were caught unaware during that period of time while they're silent about it.

I think any other RM45 2GB subscription will have to be done with the RM33 Validity 365, so total to keep the line completely active to use the data, will still be RM45 + RM33 = RM78...?

After reading all the comments, i'm still confused and need advice on what should I do to retain my service until my internet plan expired.

My situation
- Hotlink tablet plan balance RM 0
- Account termination: 17 March 2017
- Internet plan expiration: Nov 2017.

Option

1. Do nothing. Account termination be automatically adjusted to Nov 2017 to aligned with my internet plan.
2. Call maxis center to get the it aligned to Nov 2017
3. Call maxis center to get refund for my internet plan.
4. Have to subscribe to 365 validity plan in order to use the service.

PMed

TQ

where did you see at the Validity365 option at *100#? i check via here and it show,

*100#

6 MyAccount & Others

3 Buy Validity

1 RM8 for 90 Days(Not applicable for #Hotlink Plan)
2 RM33 for 365 Days(Not applicable for #Hotlink Plan)


at Hotlink RED Apps, INTERNET BUY MORE PASSES, it only show 6 DATA Purchase Options and no Validity365 Purchase Options like previously after plan change.

Should be the same one as Option 2 that you've there, I only looked after Hotlink mentioned it in an earlier post here. From the Red App... didn't really take notice from there as my intention all along was just to get a data plan with 365-day validity. This new Validity365 requirement really caught me off guard.


This post has been edited by RDoe: Mar 13 2017, 01:23 AM

That's exactly what I have reported to Hotlink previously about the missing option to purchase validity via the app. All the response I got was repeated questions asking if I can see it through *100#. Basically all I wanted to know is why this option to purchase via the app is missing. One thing I notice yesterday was that the auto renewable 365 days purchase pass has gone missing.

It seems to me that they are slowly removing this plan out of sight for many users. Just saying. I intend to carry on with this plan as it is my secondary number which I use it for junk calls.

there is no more RM33 Validity365 purchase options, can you verify it is the same at your Hotlink RED Apps?

if you just want to extend validity for the sim card, just purchase RM45 2GB 365 validity, it is the same as RM33 Validity365, plus 2GB.