Thanks for the information. Looks like we still have to do regular top up in order to keep the line active to use the data...?

i suppose now we need to ensure both voice plan and data plan don't expire.

Headache...

You may look for others prepaid internet plan which is much cheaper and easier to maintain, I had gave up this plan

Hi saitong09, any other suggestions for cheaper long validity data plan? My Hotlink tablet plan is expiring soon

https://forum.lowyat.net/topic/3803865

Thank you


#Hotlink,

Can you please give clarification on this Hotlink Tablet Plan?







If I top up RM45 to buy 2GB quota upgrade pass, will I be able to use the 2GB data for the next 365 days? Balance will be RM0.00

Internet plan is expiring in April 2017.
Balance is RM0.00 Termination date 02 June 2017.


Thanks.

This post has been edited by starry: Feb 11 2017, 05:18 PM

As long as your sim doesn't expire. My pass expiring at Nov 2017 but my sim expired in Dec 2016, my sim card suddenly no service 2 days ago.

Hi,

Effective from 17/10/2016, all prepaid tablet plan has converted to prepaid broadband plan. The validity indicated for each respective mobile internet pass is only valid for the pass itself , not your prepaid SIM validity.

If you wish to extend the validity for your prepaid SIM, you may purchase validity service 365 via *100# > My Account & Others > Buy Validity > Select your preferred validity > One-off subscription or Auto-renewal > Confirm purchase

Thank you

this is bullshit, maxis/hotlink didnt inform us about this new changed of rules, and cut us off suddenly, we should group up to report this to MCMC together.

i even have around RM50 unused balance inside, now after expired & reactivation, the unused balance is all gone, and the RM45 2gb 365 days validity also gone, left 11 months.

I topup and purchased 2GB 365 days DATA (expired on Feb 2018), after purchased and only found out Hotlink changed the policy
So for now, in order want to enjoy the DATA, I forced to topup again to purchase 365 days validity which cost me RM33, so end up spent for RM80 to get 2GB for 365 days which is....

Minimum topup value: RM45 + RM35 = RM80

So I'm not the only one caught in this situation.

rm80 for 2GB? The most expensive data plan in the world

Well, is for 365 days but still...

Hotlink Customer Care claim that Hotlink has send this sms to announce Hotlink Tablet Plan has been migrated to Hotlink Prepaid Broadband, do anybody receive such sms? i never receive such sms before.

"Effective 18/10/2016, you will be able to make calls & send SMS on your plan at RM0.36/min & RM0.10/SMS. To enjoy even lower rates, dial *100*6# > Activ10 now. "

https://forum.lowyat.net/index.php?showtopi...post&p=83019019

https://forum.lowyat.net/index.php?showtopi...post&p=83698670

Hotlink Customer Care reply at Dec 18 2016, there is only need to purchase RM45 2GB 365 validity, no need to purchase RM33 365 validity.

Hotlink Customer Care reply at Feb 12 2017, Effective at 17/10/2016, all Hotlink Tablet Plan has been migrated to Hotlink Postpaid Broadband, customer have to purchase RM45 2GB 365 validity and RM33 365 validity.

we can use this to report MCMC, if Maxis Hotlink didnt give us back our unused balance, our RM45 2GB 365 validity, after package migration without knowledge, sim card deactivated without clearly prior knowledge, sim card reactivation but unused balance and RM45 2GB 365 validity all gone, according to Hotlink Customer Care, it is written at Hotlink General Terms & Conditions of Service(s)

Please be informed that once you reactivated your number, any balance in the account will be forfeited.

You may refer to the terms & conditions regards to this matter- "We shall not be liable to reimburse you any forfeited credits or for any damages, cost, loss or expenses suffered as a result of termination or expiry of your Account or Service(s)".

Link - [www.hotlink.com.my/ms/tnc/general-tnc.html]

you are so smart, i have 2 of this plan just for my tablet use and a maxis one plan, now i will have advice my friend to stop using maxis and hotlink as things will go fishy when revenue is low, will go cancel my one plan as soon as before next bill cycle, same thing happened to xpax previously (and i never used them any more even they are cheap now). hope your share price will not go like axiata does.

Means can share the credit as well? I still got balance rm5

after complain to https://aduan.skmm.gov.my/ at march 3, got email reply from SKMM/MCMC today march 8 about complaint ID assigned, and a sms from maxis about case reference number.

just receive a hand phone call with private number from maxis, enquiry about my complain to SKMM/MCMC, and he said they would help me to restore RM45 2GB 365 validity and top-up unused balance.