FYI, Maxis called me today morning and offer me a free phone (Lenovo Vibe A380) if I still stay with Maxis. They are asking why am I porting out? I told them their package is expensive and me as a customer would go for a cheaper alternative plan. I personally told them that their data offerings is very poor and not attractive, only promoting Maxis One Plan which is rubbish!!! I am a normal user, not a businessman!

Finally, my number is going to port out anytime now after 5 days being held. Maxis also admitted their fault in giving wrong information.

Can share where is you location?

ok la still faster than umobile's

Umobile LTE at Bandar Utama

All of us should be bombing Celcom CS about this speed issue.

so far only one reasonable 4G speed report from Kuching without screenshot...
what is mr.blue doing? if the speed is capped then just say early la... most people wouldn't care as long as they get more data and cheaper bill what, really dun understand what all these telcos thinking

well, they got a lot of ppl to pay upfront rm38. minimum pp will stay with them for a month

will try to port over and try after my prepaid balance finish

This post has been edited by laguna1811: Apr 30 2015, 02:02 PM

Skudai johor. An update on the issue. I filed complaint to celcom via ocs yesterday.just now one cs called me regarding this. She explained that this plan the speed will capped at 7mbps. I'm not convinced saying no terms written on the tnc. She said like that she will open a report for me and refer to technical department. Then I receive email inform the report is opened moment after the call.

Went to Celcom Blue Cube and one of my friend is registering the First 38 Basic. The Celcom flyer shoes that the speed is up to 75Mbps.

take pic please, so someone can use it and make noise

yea, right now come out another plan for supp line
maxisone share

totally agree, if not mistaken cheapest plan for maxis is the surfmore 50 which only 2gb, without any call and sms
else ivalue simple (RM 50) which only can use it if sign iphone contract with them

well, yesterday celcom staff call me they said the speed suppose up to 20mbps
if the speed very slow, call their CS so they can forward to technical support staff to check it

you muct be 1 of their loyalssssssssssss customer until they call u and counter offer me... i been mnp in between maxis, digi, umobile and celcom yet i nvr get counter offer

the free phone need sign up contract?

Yes. U need to stay with Maxis with at least 6 months!

Ipoh...


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Location: taman equine



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A little bit of update, customer support called me twice already, first was on Tuesday, they told me that their network has no problem everything working well, I told them I know your network has no problem, question is why I am getting with only 5-6gb speed while if I try different Celcom sim(different plan), I can get 18mbps, is my bandwidth capped? They OK OK and will feedback to tech team.

Yesterday, they called again and replied me the same answer, "No problem with the network", I was absolutely furious, it's just a meaningless answer to me. I demanded to speak to tech support, I told them you are not understanding the problem but they said they can't patch me through tech support unless I call them myself.

I told them "please tell tech team to call me tomorrow, my question is simple, i get slow speed, slower than expected, why? Is my line capped?" Till now they haven't called me back.

EDIT:

Okay I just gave them a call, this time they said still investigating, I ask them to give me a timeline, he said don't know, I tell him to ask the guy responsible and tomorrow let me know when. I told them that I will not let Celcom sit on this and hope it goes away, I also told them that even when I buy a house, they know roughly what time to hang over the house to me, tak kan this investigation has no timeline?

This post has been edited by nebousuke: Apr 30 2015, 04:54 PM

Is there anyone that has no problems with the Basic 38 plan? Seeing many people complaining about the slow H+ and LTE speed, I'm quite worried that I'll regret. If people keep on complaining, I might have to stay with U Mobile U50 plan.

My guess for the slow speed is because the line is overloaded, since many people switch to Celcom recently.

This post has been edited by xperiaDROID: Apr 30 2015, 05:35 PM

Surfing wise the speed is fine as the ping on LTE is good. You wont notice it. I know this coz I was on a full speed Celcom LTE before. And no,this is not because of overloading.

dont think so.
celcom network has been tested abused with ghost and booster plus altel unlimited quota . people downloading like no tomorrow non stop 500GB every month last year. Have u notice line slow ?/ nothing et all.

this 3GB + 50 minute call + sms is nothing

no one post Basic 38 sim card QoS .