In other words, a 512 kbps connection is shared among 10 users so when 9 of them are not using only then you'll get full 512 kbps speed. 

***********************
Your mail has been scanned by InterScan MSS.
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Dear Sir/Madam,

Thank you once again for your e-mail to TM Net. Firstly, we would like to
apologise for the late reply.

In response to your complaint (slow connection during night time), we would
like to clarify that the tmnet streamyx service provided is based on best
effort basis. This is stipulated in the terms and conditions that is stated in
the Streamyx application form, our brochures and also on our website
(www.tm.net.my). 

A best effort service means that we are unable to offer any throughput
guarantees or a 100% of the subscribed speed. However, at TM Net, we
consistently strive to do our best to provide our customers with the fastest
connection within the allowance of their set-up or individual conditions. The
technology used for our Streamyx is based on ADSL running through copper wires,
which does not allow us to guarantee the throughput speed.

According to the Mandatory Standards for Quality of Service as determined by
the Malaysian Communication and Multimedia Commission i.e. at least 70% of the
subscribed speed should be provided to subscribers. We would like to assure you
that TM Net is doing our best to comply within the 'best-effort' benchmark of
70 % throughput.

We wish to inform you that actual connection speeds are also dependant on
various factors. The different parts of the Internet network do contribute to
your overall online experience, such as your computer?s hardware specifications
and performance, modem, internal telephone cabling, local loop,
Point-of-Presence (PoP), Internet traffic, international connectivity, etc. 

The connection also varies according to the distance and condition of the
telephone wires connecting your house to the nearest TM exchange. The speed
will encounter a deterioration over the distance between your computer to the
TM Exchange. Another common factor is the Internet traffic; dependant on which
websites or Internet services you are using, which may be routed locally or
overseas. When too many people are trying to connect to the websites at the
same time, it will congest the network that affects the connection speed going
through.

With regards to slow P2P download, please be informed that P2P traffic is
actually choking up local broadband lines with 20% of users utilising 80% of
the total bandwidth. As the number of local broadband subscribers increases,
more users are expected to use P2P applications such as Kazaa and Bit Torrent
to transfer files online.

Such applications are often left on all day so they use much more bandwidth
compared to users who merely use the Internet to surf or chat. Other countries
with high broadband penetration also faced similar problems because "broadband
users have a tendency to abuse bandwidth."

We are not against our customers who are using P2P. However, it is an unfair
situation which needs to be addressed, as we cannot upgrade our infrastructure
(merely) for the benefit of the minority. Therefore, we have some kind of rate
limit control on that link. The main objective of putting the rate limit
control on some of our links is to reduce the severity of congestion so that
the quality of service can still be maintained for all subscribers.

Please be assured that as we increase our broadband subscribers we are also
upgrading the network capacity based on the allocation of bandwidth per
subscriber and best practices of Internet Service Providers.

We hope that the above explanation clarifies on the highlighted issue. We also
wish to thank you for your continued patience and understanding as well as
extend our appreciation for your continuous support of TM Net?s products and
services.

Should you require further assistance or would like to submit any
enquiry/feedback, kindly visit www.tm.net.my and click "Need Help? Contact our
Customer Service".

We hope we have addressed your concern and look forward to serve you better.


Regards,
Narati Samuri
Customer Care Support,
TM Net Sdn. Bhd.

www.tm.net.my

that is the standard bullshit story the moogles at cs tells all of us. we all know this is not true because the nut at ceo office admitted to me they are purposely throttling p2p traffic nationwide and their bullshit excuse for doing that is because they are "running out of bandwidth"!

what do u think the reply above as i write to CS about slow connection n no exceed 10k speed for p2p client after the nationwide down time...

this is another standard bullshit letter the moogles at cs sends to all of us. but in this version, they actually admit to throttling p2p traffic and they ask you to bear with it until they "buy" more bandwidth. the part where they claim to "buy" more bandwidth is vague and we don't know if they are just saying that to make us happy just to stop us from complaining to them again.

he is saying that he is looking down on us for using BT to sell pirate dvds. he thinks we are all pirates here. i think he is just another stupid defender of the tm@#$nut universe.

Naaaaaaaa... He is not tmnet agent... HE DON'T LIKE PIRACYYYYYYY... U MUST UNDERSTAND THAT.. becoz he the one who always buy the original DVD at Sungei Wang huahuahuhauha...
"Original DVD with kepala Kaki Wayang depan Panggung"

what do u think the reply above as i write to CS about slow connection n no exceed 10k speed for p2p client after the nationwide down time...

Hey, about that letter. WE GOT THE RIGHTS FOR THAT BANDWIDTH!

They promised us with that package, hence they should give it to us. Hell its only 30 gigabyte a month, compared with other countries, who offered a hell lot more.

I keep seeing someone (can't remember who) saying like, 20% diners taking 80% portion. Wth, I paid the chef to give me that much, and he's saying to give way to other diners also. They're the one who should give us more food, because we paid for it. This is what we call unfairness, making us pay more for less food.

Who cares about analogy, basically, they are not giving what we paid for.

Hey, about that letter. WE GOT THE RIGHTS FOR THAT BANDWIDTH!

They promised us with that package, hence they should give it to us. Hell its only 30 gigabyte a month, compared with other countries, who offered a hell lot more.

I keep seeing someone (can't remember who) saying like, 20% diners taking 80% portion. Wth, I paid the chef to give me that much, and he's saying to give way to other diners also. They're the one who should give us more food, because we paid for it. This is what we call unfairness, making us pay more for less food.

Who cares about analogy, basically, they are not giving what we paid for.

good .....shape it baby shape it.........until everyone terminate their account....

If u are so furious about it, one thing i can suggest, take 1 day off from here, go to the nearest booth of tmnet, take all the streamyx brochures, shredder it piece by piece and throw it into the dustbin.

well if the staffs ask u y u do that, just simply tell them those brochure's word is lying with a Exclamation Mark '!'

something funny happened to my bt last night. my vpn speed suddenly drop to zero after running for about 20 minutes. so i switched it off and i let the torrent continue running. To my surprise, my speed suddenly flew to 150K+ unthrottled! I wonder if michael lai told those nuts to unthrottle me or what? will check my speed again tonight after work.

it is really an organize scam from tmnet and get support from government

Most GLC not only TM have an obligation to support governments projects. Broadband is one of them. WHy do you think other ISP are not that eager to offer broadband nationwide? Offering bb is not cheap and not that profitable. Especially to people who complaint a lot...

Come on la... I think tmnet would make a hell lot more profit if not because of the government. Most GLC not only TM have an obligation to support governments projects. Broadband is one of them. WHy do you think other ISP are not that eager to offer broadband nationwide? Offering bb is not cheap and not that profitable. Especially to people who complaint a lot...