I honestly think that we need to remind TMnet, P2P has brought tremendous impact towards the subscription each and the coming year.... Do we need 1MB to reply mails and load www.lowyat.net?

Just wonder who will go and sue the company??? I think they dont event care so much about it cause they monopoly it.... and they can event tract what you have been doing all this time with the connection.... if you unluck maybe you have been downloading MP3,Movie and so on.... sad you know....

can someone go discuse with tm.really slow la.

of coarse, not talking about international peers. TM net is throttling it.
I am not at any side. But, we should not ignore this  " 512k upgrade to 1.5M" fact -- hope that it will not just stand for temporarily.

All I hope, TM will unthrottle BT by December, 2006.

i just called CFM regarding my complaint to tmnut. i have waited for more then a week for tmnut to respond to my complaint and there has been no contact from them whatsoever. CFM told me that they are still waiting for tmnut to update them about my complaints. it looks like those monkeys at tmnut are either sleeping on the job or they are ignoring CFM after getting many complaints coming from all of us. Anyway, CFM told me to call them back again if those idiots at tmnut don't contact me in a few days about my complaint.

i cari pasal with tmnet again this morning. i ask the cs boy why are they still throttling my connection and you know what he say? he tell me to go to speedometer website to test speed! I taruh him and say there is nothing wrong with my speed and I demand to know why are they still throttling me. then he tell me bullshit storey about my connection to server and how if there are many people on that server my connection will be slow. then i taruh him again and say your ceo already told me you are throttling p2p traffic, why are you telling me about server speed? then he panic and say this could be because of a nationwide service disruption going on now and he blame the technicians for controlling the speed and he say he can't control the speed. So i ask him how long this service disruption will be? he say he have no idea.

those tmnet cs robots still want to tell bullshit storey about p2p even though their ceo already admit it. when are they going to start telling us the truth? guys, if you call CS and they tell you bullshit when you ask about throtttling, please don't waste time and taruh them right away! don't give chance to them!!!!

i know one guy in cyberjaya who is throttled for 2 months now. like i said before, you are one of the lucky ones who are not throttled. Some of us suspect that tm*nut is throttling by user accounts rather then by area. There are guys who are heavy BT users, find themselves throttled to high heaven. while on the other hand, guys who don't use BT so much, are not throttled.

***********************
Your mail has been scanned by InterScan MSS.
***********************


Dear Sir/Madam,

Thank you once again for your e-mail to TM Net. Firstly, we would like to
apologise for the late reply.

In response to your complaint (slow connection during night time), we would
like to clarify that the tmnet streamyx service provided is based on best
effort basis. This is stipulated in the terms and conditions that is stated in
the Streamyx application form, our brochures and also on our website
(www.tm.net.my). 

A best effort service means that we are unable to offer any throughput
guarantees or a 100% of the subscribed speed. However, at TM Net, we
consistently strive to do our best to provide our customers with the fastest
connection within the allowance of their set-up or individual conditions. The
technology used for our Streamyx is based on ADSL running through copper wires,
which does not allow us to guarantee the throughput speed.

According to the Mandatory Standards for Quality of Service as determined by
the Malaysian Communication and Multimedia Commission i.e. at least 70% of the
subscribed speed should be provided to subscribers. We would like to assure you
that TM Net is doing our best to comply within the 'best-effort' benchmark of
70 % throughput.

We wish to inform you that actual connection speeds are also dependant on
various factors. The different parts of the Internet network do contribute to
your overall online experience, such as your computer?s hardware specifications
and performance, modem, internal telephone cabling, local loop,
Point-of-Presence (PoP), Internet traffic, international connectivity, etc. 

The connection also varies according to the distance and condition of the
telephone wires connecting your house to the nearest TM exchange. The speed
will encounter a deterioration over the distance between your computer to the
TM Exchange. Another common factor is the Internet traffic; dependant on which
websites or Internet services you are using, which may be routed locally or
overseas. When too many people are trying to connect to the websites at the
same time, it will congest the network that affects the connection speed going
through.

With regards to slow P2P download, please be informed that P2P traffic is
actually choking up local broadband lines with 20% of users utilising 80% of
the total bandwidth. As the number of local broadband subscribers increases,
more users are expected to use P2P applications such as Kazaa and Bit Torrent
to transfer files online.

Such applications are often left on all day so they use much more bandwidth
compared to users who merely use the Internet to surf or chat. Other countries
with high broadband penetration also faced similar problems because "broadband
users have a tendency to abuse bandwidth."

We are not against our customers who are using P2P. However, it is an unfair
situation which needs to be addressed, as we cannot upgrade our infrastructure
(merely) for the benefit of the minority. Therefore, we have some kind of rate
limit control on that link. The main objective of putting the rate limit
control on some of our links is to reduce the severity of congestion so that
the quality of service can still be maintained for all subscribers.

Please be assured that as we increase our broadband subscribers we are also
upgrading the network capacity based on the allocation of bandwidth per
subscriber and best practices of Internet Service Providers.

We hope that the above explanation clarifies on the highlighted issue. We also
wish to thank you for your continued patience and understanding as well as
extend our appreciation for your continuous support of TM Net?s products and
services.

Should you require further assistance or would like to submit any
enquiry/feedback, kindly visit www.tm.net.my and click "Need Help? Contact our
Customer Service".

We hope we have addressed your concern and look forward to serve you better.


Regards,
Narati Samuri
Customer Care Support,
TM Net Sdn. Bhd.

www.tm.net.my

here is more info about throttling and a warning to all who likes to show off their high speeds when most of us are throttled to high heaven:

are there gonna be a new version of torrent that can bypass p2p throttling ?

im sorry nwk, he called me when im in a very concentrating doing my works and i have no time to let him bullshit me around, he told me he would rectify it. tats it, i said ok. but if our home line still get throttled after 1 week (7days) i would like to complain to CFM again.

Btw, all i asked from my previous complain is only 2 thing.
1. unthrottled the bandwith to us, the user
2. if they don unthrottled, then refund us, the user the amount we paid that we don use.

see how they gonna react in this week.

because he is another stupid defender of the tm*nut universe. he is happy to give away all his money to tm*nut knowing full well they are cheating him in broad daylight!

who is this person who made a racist comment? by the time i logged on, this post was already deleted. anyway, i support what sanook is saying. we have the right to rant because we have already exhausted all avenues to resolve our problems with tm'nut. otherwise we wouldn't be here wasting our time ranting away when we could be happily doing what we do best and that is downloading our "stuff" to the max.

when i last checked my connection this morning, it was still unthrottled. hopefully it will remain that way when i get back from work in the evening. will update if the situation changes.

how to continue the fight when only a few guys like me take the time and trouble to complain to cfm or tmnut? i had someone pm me saying he is afraid to complain because he is scared tmnut will cancel his account!!! with this kind of attitude, it's no wonder companies like tmnut can go on cheating customers because almost everyone is afraid to fight for their consumer rights. if everyone who is affected by the throttling complained to tmnut or cfm, i am sure tmnut would be pressured into doing something or giving an official statement about it. but if nobody wants to complain or is afraid to complain, what can we do? do you guys want to fight for your consumer rights or are you people happy to let tmnut cheat you every singe day? remember, without us, tmnut is nothing!

on a side note, can someone who is using jaring wired tell us if they are also throttling p2p or not. If not, i am going to switch to jaring wired and cancel tmnut!