I would like to share my bad experience with Umobile for 3 different case within 1 month after port in into UMobile.

1st regarding the Umobile are late active after port out from digi, i took 2 hours before porting to umobile.

2nd regarding the line, they line in sarawak are always local roaming which are insecure whereby drop call are too frequently.

3rd The data line in 3G are slow like a turtle. and keep on disconnect and reconnect.

My advice, those stay in Sarawak rural area such as sibu, sarikei and other rural area... please take your own risk using a unstable line.

this local roaming do they extra charge too ? 

I'm currently in SG. Can read back my previous story, basically the conversion took too long so Mon and Tues I paid RM10 each for data (confirmed by message to my phone). Today I checked, already on P70, and some of my data been used up, so I think during the second half of the day it used the P70 data.

Anyway will complain to U when I get back, their delay cost me RM20.

Thanks.
It was like that all these while. UMI38 lower data quota by 0.5 GB but gets 150 free all networks minutes.

@hitch80

VideoOnz quota follows the total main quota, including promo amount.

I'm currently in SG. Can read back my previous story, basically the conversion took too long so Mon and Tues I paid RM10 each for data (confirmed by message to my phone). Today I checked, already on P70, and some of my data been used up, so I think during the second half of the day it used the P70 data.

Anyway will complain to U when I get back, their delay cost me RM20.

According to them, no charges at all. However, during local roaming no internet can use.
Beside my hp so suffer can later roaming later 2G later 3G.
everyday no stable in sibu.

RM10 per day is unlimited right? can get 4G/LTE or only 3G when roaming?

Hi,

The umobile connection during nightime in my house very bad. After 12pm baru ok. How to complain this case to umobile? Have anyone here complained to umobile?

I would like to share my bad experience with Umobile for 3 different case within 1 month after port in into UMobile.

1st regarding the Umobile are late active after port out from digi, i took 2 hours before porting to umobile.

2nd regarding the line, they line in sarawak are always local roaming which are insecure whereby drop call are too frequently.

3rd The data line in 3G are slow like a turtle. and keep on disconnect and reconnect.

My advice, those stay in Sarawak rural area such as sibu, sarikei and other rural area... please take your own risk using a unstable line.

I am currently on UMI30 and my VideoOnz only 1.5gb, that is why I am asking.  Did they change it recently?

Yes, i faced the same problem too on activiting the roaming.

My case
1. Mnp on sunday and got the sim card
2. On monday i went oversea , my previous line was deactivated by afternoon, changed to umobile sim card but still no line
3. Call and check with umobile, basically u need to pay 300 deposit and personally went down to umobile center to request for it, with ur ic and passport copy
4. I very sure i checked the p50 udata 10/day t&c, it nvr mention about tis requirement, but it does mentioned in databackpack website.
5. No choice as i am aldy oversea,i cant really do tat , they offer me alternative solution, to enroll autodebit
6. I concern on the autodebit process tat will take days (the form mention about 14 days), so on tues, i ask my bro to pay the 300 deposit on my behalf , with my ic and passport, but they still reject.
7. No choice had to called umobile customer service, and had a long quarrel with them, they still insists not accepting my 300 deposit pay by my brother (cant really understand , i am paying u money, not taking money from you, u still dont want to accept)
8. No choice, at oversea, i filled in the autodebit form and send them my personal documents like ic, passport, and credit card, etc, (luckily i always keep softcopy in my cloud service) , after email tell them to expedite on the process.
9. Wed ard afternoon, received email to fill up another form to activate the roaming service.
10. Few mins later roaming activated

Overall not a very good experiece, was out of contact for 2 days , from monday afternoon to wed afternoon, dun knw i had missed out how many calls from my client, just hope my boss wun fire me for tat 

btw plan to lodge in a formal complaint about his matter when i am free , from my point of view this whole procedure is no logic at all, u prefer ppl to enroll ur auto-debit by reject ppl paying u 300 

i really cant brain their iso standard or those who review their procedure    pls fire them

1. only RM 200 deposit is needed for International Roaming, and dealer like us (depends) may help to bank in thru RHB U mobile bank and active the Roaming within few hours.
2. hmm should whatsapp me ma.

Which part are you staying? I work in Bintulu. Hometown in Sarikei. Both are ok to me. The line is a bit low at my hometown in Sarikei but still usable.
Anyways they are still using Maxis infra and towers in Sarawak. But they have signed an agreement with Sacofa (a state govt company which owns all the towers in the state) to expand their coverage and introduce 4G. It should be available in stages

Im Staying in Sibu, and they only have 3/5 bar line.. but in my home it become 1 bar. and roaming R. Cannot even log in internet. Im not sure bintulu. But when i go sarikei it the internet also slow like turtle. so bad actually umobile.
Im not backstab umobile but umobile really have problem.

Hi guys
Just saw these, are these correct??

VideoOnz

UMI30 - 2.5gb
UMI38 - 2gb

I thought it supposed to be 1.5 and 1gb respectively

Im Staying in Sibu, and they only have 3/5 bar line.. but in my home it become 1 bar. and roaming R. Cannot even log in internet. Im not sure bintulu. But when i go sarikei it the internet also slow like turtle. so bad actually umobile.
Im not backstab umobile but umobile really have problem.

1. only RM 200 deposit is needed for International Roaming, and dealer like us (depends) may help to bank in thru RHB U mobile bank and active the Roaming within few hours.
2. hmm should whatsapp me ma.

Is there an easier way to activate international roaming without depositing anything?

I've been a customer for >6 months and received the SMS to activate my roaming by replying Yes to it but it did not activate. So I called 1318, the automated system is not able to activated my roaming.

It asks me to provide 2 or 3 months of my bill, a photocopy of my passport and deposit money to it.

I thought customers with a good track record of >6 months get to activate it automatically?

You can set up AutoDebit with them. I emailed them my AutoDebit form in the morning. A couple of hours after that they replied saying it was accepted. I then called their CS to activate IR. Done

yes, they upped the quota for UMI 30, 38 and 50 (have updated my earlier post)

you should get the new amount on your next renewal