Maxis Fiber is down out of a sudden, seems like a widespread issue

Bunch of PPPOE authentication failed in my router logs

That was random. I didn't notice but knowing that having unstable connection at 130am while playing games at so could be suddenly overloaded?

Just the reply I'm looking for. Thank you.

Submitted the request today.    

Still waiting for installation, it's taking so long

If you port out from Unifi, then it is going to take a while. After TM confirm to release your line, Maxis tech will still have to come together with TM tech for the installation.

Still waiting for installation, it's taking so long

If you port out from Unifi, then it is going to take a while. After TM confirm to release your line, Maxis tech will still have to come together with TM tech for the installation.

How long does it take though?

My case was different as they just create a new order then asked me to go TMpoint to terminate saja although they messed up the installation since had to find the distribution point (DP) box in my area.

My installation they gave the wrong DP and luckily I kept the old details of the DP. At least that saved the time to do the installation.

I suppose that way is faster but then a lot of mistakes from the Maxis CS side to provide the correct details for installtion 

My friend joined me on the same bandwagon using 1Gbps but his case already around 4 days of waiting for the transfer process. I guess maybe 2 weeks if TM trying to be holding back.

TM already approve the transfer out on 27th, but maxis didn't call until I called them add make noise today

It can take anyway from few days to 2 weeks, depend how fast TM want to release your line, and also how fast TM and Maxis technician can arrange appointment. Meanwhile after installation, your Unifi will run for about 10 or 12 days before TM close the account. If you like, this is the window of opportunity for you to plug back Unifi router into lan 1 of the BTU and run both Maxis and Unifi simultaneously.

Ah... that explain why my unifi account still works temporarily. Tempting to put back but then limited by 1 fiber line unless i split it which I am not sure will it affect the speeds. Oh well... Happy with my speeds for now. TM capped my speed properly and overall satisfied with it. Just going to put up my TUF AX6000 tomorrow morning and test it.

For now, with the AX4200 

Good good... Who do you contact to fix the speed capped? Maxis or TM? I am also trying to get Maxis to cap my speed properly but without success. It remain 90% of subscribed speed.

My case was Maxis had to ask TM. Since my package was initially using the wrong DP port.

I provided the details for my DP box at the back of my house and TM had to check their backend. Once they got the confirmation, the modem PON line is green light and stable. Initially, it was blinking continously but after liasing with the TM contractors. I requested for as much details as possible. Ranging from the ONU password until the DP box details. I also enquired that for the 2.5Gbps modem replacement to remove the hardware bottleneck.

I think you can check back my posts in the other subforum where Blacktubi had his issue as well that I mention that they priortize to provide the 2.5Gbps modem to 2Gbps users instead of both 1Gbps and 2Gbps users.

Hopefully you can settle yours as well. I am not sure how is the TM contractors in your State compared to Sarawak here.  :thumbsup:

Haha, I'm also from Sarawak. I do not subs to 1gbps though, just that can notice the speed capped ever since I switch from Unifi to Digi fibre, then Maxis fibre.

I'm currently paying RM89 for 30Mbps, I wish to upgrade to 100Mbps, but Maxis offers me RM99 instead of RM89 for the 100Mbps.

It is so unfair for existing customer like me to pay more for 100Mbps while new users pay RM10 less for 100Mbps.

Go and register to switch to Unifi, then Maxis will counter offer. Likewise those Unifi subs who register to switch to Maxis, TM will counter offer.

I still have 8 months before the contract ends.