Just wondering why some of you change from unifi to Maxis? maxis always have to go back to tm which is very troublesome.
my experience to sign up with maxis - as I want to get the 300mbps discount RM20 x 24 with dealer, so I cancel the first application directly with maxis telesales. and that's the nightmare started. since 9 July, until today 4 Aug, I still haven't get my application go through. everyday I call customer service, leave WhatsApp, twitter, fb my issue never resolve and dealer encounter error for submission need maxis to resolved.
at the end I suspect is because maxis port need to get TM order also, the TM order didn't cancelled, I can't proceed. Then I try register with TM also cannot because say my address reserved by another Company. Until last week I tell Maxis, my issue is it because of the TM order has not been cancelled? You know their CS - they just reply we already proceed cancelled, you can register again or register with unifi, no future explanation.
although the CS say I can register with unifi or resubmit via dealer, but I can't until yesterday (3/8) when I try register on unifi website, I can go through already, I immediately ask dealer to submit again - still same error.
so I give up, and just get unifi - registered yesterday, tomorrow the appointment for installation.
at first I want to sign up maxis because of the dongle. But I was told if im not maxis postpaid user I won't get it, I think wtf? so I got less reason to sign up with maxis... then telephone need to top up RM10 every month, but unifi give free 600mins... again I think wtf?
so I give up. I bought my TP-link AX5400 less than RM300 on 7/7 (that time standby for maxis), so I dun care what router they give, I just want my broadband.
On Monday 2/8 they say will call me back regarding this issue in 24 hours. until today, no one call me, if I dun check unifi and register myself, im still waiting.
I feel 101% disappointed with maxis. their CS is useless. if not because of the dealer can give the RM20 x24 discount, I am not going to drag for so long.
This is out of topic: I feel that using POSTPAID is really waste of money, maxis postpaid is super expensive RM98 (before SST). I use digi prepaid - RM 35 for 30GB high speed internet. I save so much from it.
you can calculate how much you spend with your telco and see whether worth it or not.
I pay for 2 phone number RM 35 + 35 = 70, get 3 lines only RM 105. some more when I top up got free credit, no SST.
find no reason to use postpaid especially maxis one...
btw you will notice telco dun like you to convert to prepaid.
Your problem is that you signed up earlier and try to cancel it. Had you just stay on and continue, maybe your installation would have been schedule.