What happened to the telephone call for HSBC Amanah?
I purposely keep the phone live for 1.5 hours also nobody pickup lol. Nak cancel card also susah.

owned hsbc signature before this

kena annual fee, but since i didn't use , i request for waiver n cancellation

first time said try appeal, fail no follow up
second time call, said PIC not around, will follow up, no follow up
third time call, said appeal failed, reappeal again.
fourth time call only approved. then counter offer ask me to retain the card for some cashback, i rejected because of the follow up issue and appeal.
hsbc amanah is the last blow when it took me forever to reach their call center.

HSBC give highest for me while PBB AMBANK n MBB give very low CL.

Hi guys, I applied for a HSBC credit card back in Dec 2021, and got the credit card delivered to me in March 2022. Since it's been so long I don't need the credit card anymore and so I didn't activate the card. May I know if I need to contact HSBC to cancel the credit card or it will become dormant by itself?

Point better or cashback better?

Do we still need to go to the branch to cancel HSBC card?

Hmm okay. Dont know why I had to go to the branch to cancel, on 2 occasions. Will call this time.

Dont think so. I think when I called to cancel, they asked me to go to the branch to cut the card.

please dont subscribe to this lousy bank credit card
I have a HSBC credit card
received unauthorised transaction sms
immediately called customer service
waited 30 minutes, no answer
called again, waited another 30 minutes, no answer too

called second day, already waited almost 30 minutes again no answer, only listening to stupid recorded message

now I dont know what to do, on one hand my card had unauthorised transaction, means fraud transaction, afraid they will try and continue till credit limit burst, but at the other hand, the bank is not able to help me.

if the service is so poor, better close the credit card department, no need to find any new customers.

u are lucky can get cs to answer call in 20 min, may i know what time u call?

lucky you, i waited for 30mins, finally they pick up the call, feels like hitting lottery jackpot.

chat funtion also useless, few day later only reply.

Thanks for the information . wef 1 Oct 2022, in addition to current terms for fees waiver, a minimum of rm2000 annual spent is required.

Waiver may hard to get thru phone since not easy to reach them. I'm thinking by doing cancellation to get the waiver now. 😂

For those affected by the recent data breach, how long did it take for HSBC to reverse/cancel the unauthorized transactions that went through?

Filed the dispute form around a week ago but the disputed charges still made it to this month's statement.  Understand it should take them a while to process this given the humongous volume of compromised credit cards they're currently dealing with but its rather annoying as I'd like to settle the bill without fronting anything for the fraudulent charges then wait for a refund.

Wow that is indeed fast.

The other problem with HSBC cards is the inconsistent sms notifications.. I don't always get a notification when transactions are made.

Only noticed the weird transactions when i suddenly received random OTPs.

RM 0 Temporary refund processed for RM xx.xx pending investigation on your dispute. HSBC reserves the right to debit you if the charge is genuine.

Hi all, my HSBC card got charged annual fees and SST. I live chat their customer service take years for me to engage with one Officer. I managed to asked for waiver for annual fees but not SST. Any chance for HSBC to offer rebate for SST? Otherwise I would not need this card anymore

I got instalment plan with my HSBC cc that’s why I can’t clear off the outstanding for now 🥲🥲

You also live chat? Mine due next month, don't want to keep it if pay rm25. I sign only for the sign up gift.

Rarely use after that. Cause didn't manage to tally why I didn't get bonus points spending at those listed shopping malls.
Was your main purpose call in to cancel or call in to get the rm25?