see what bullshit TM tell me

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Your mail has been scanned by InterScan MSS.
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Tuan/Puan,

Terima kasih sekali lagi kerana mengirim e-mel kepada pihak kami.

Merujuk kepada e-mel terdahulu yang dihantar oleh Cik Punitha, kami memohon maaf atas segala kesulitan yang timbul. Kami berharap anda sedia maklum dengan segala penjelasan melalui e-mel kami yang terdahulu. Kami memahami kesulitan yang anda hadapi dan kami memohon kerjasama/kesabaran anda dalam perkara ini memandangkan kami masih di dalam proses menaiktaraf sistem dan menambah kapasiti "bandwidth" untuk talian antarabangsa yang dijangkakan sedia beroperasi pada penghujung tahun ini.

Bagi pihak TM Net, kami memohon maaf atas segala kesulitan yang timbul. Kerjasama dan kesabaran daripada anda amatlah kami hargai.

Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.net.my dan klik "Need Help? Contact our Customer Service".

Kami berharap agar sentiasa dapat memberikan perkhidmatan yang terbaik.


Yang benar,
Narati Samuri
Customer Care Support,
TM Net Sdn. Bhd.

www.tm.net.my

(ICOMS#2890948-247293)


-----Original Message-----
From: xxx@streamyx.com
Sent: Thursday, October 12, 2006 9:10 PM
To: streamyx@tm.net.my
Subject: Re: Acknowledgement

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This e-mail was scanned by TM Net E-Mail Virus Shield.
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Your mail has been scanned by InterScan MSS.
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hello bodoh >>> punitha:
tengok email ni. cerita lain pula. penipu TM. Langsung tak tahu malu.

Tuan/Puan,

Terima kasih kerana mengirim e-mel kepada pihak kami. Kami memohon maaf di atas kelewatan membalas e-mel ini.

Merujuk kepada perkara di atas, kami memahami masalah yang anda hadapi di dalam menakses sebarang aktiviti P2P. Kepadatan trafik daripada aktiviti P2P sebenarnya akan menyesakkan lagi talian internet di mana 20% pengguna sebenarnya menggunakan 80% daripada jumlah keseluruhan "bandwidth" pengguna yang lain.

Memandangkan jumlah pengguna jalur lebar adalah semakin meningkat, lebih ramai pengguna dijangkakan akan menggunakan perisian P2P seperti Kazaa dan juga Bit Torrent untuk membuat transaksi fail/data secara "online".

Pada kebiasaannya, perisian/aktiviti ini akan dibiarkan berjalan sepanjang hari bagi tujuan muat turun data/fail dan berikutan dengan itu, lebih banyak "bandwidth" diperlukan berbanding dengan pengguna yang hanya menggunakan internet bagi tujuan "surfing" mahupun "chatting". Negara-negara maju sekalipun yang mana mempunyai kadar penembusan jalur lebar yang tinggi akan menghadapi masalah yang sama disebabkan pengguna jalur lebar mempunyai keupayaan untuk menyalahgunakan "bandwidth".

Adalah dimaklumkan bahawa kami bukan tidak memihak kepada pengguna-pengguna yang menggunakan P2P tetapi ia merupakan suatu situasi yang tidak adil bagi kepentingan pihak minoriti memandangkan kami tidak dapat menaiktaraf infrastuktur bagi tujuan tersebut. Disebabkan itu, kami telah mengambil jalan untuk menghadkan penguasaan terhadap aplikasi berkenaan. Objektif utama pengawalan penguasaan pada sesetengah link adalah untuk mengurangkan kapasiti kepadatan dan pada masa yang sama membolehkan manstabilkan kualiti perkhidmatan untuk semua pengguna.

Pengawalan ini dilihat seperti suatu keperluan memandangkan sifat P2P yang mana menggunakan setiap bandwidth yang ada dan sekiranya dibiarkan tanpa kawalan, ianya akan menyesakkan talian dengan lebih teruk dan akan menyebabkan gangguan pada aplikasi/talian yang lain pula. Malangnya, mekanisma pengawalan ini tidak boleh membezakan jenis talian/aplikasi dan ianya akan mengawal segala-galanya termasuk aktiviti e-mel, ftp, "web browsing" mahupun "video streaming".

TM Net telah membuang penyekatan terhadap aktiviti "upload" bagi semua link, tetapi kami masih mengekalkan pengawalan untuk aktiviti "download". Pengawalan ini akan dibuang sejurus selepas kami dapat menambah kapasiti "bandwidth" untuk talian antarabangsa yang dijangkakan sedia beroperasi pada penghujung tahun ini.

Kami berharap penjelasan yang diberikan dapat menghuraikan segala pertanyaan anda. Bagi pihak TM Net, kami memohon maaf di atas segala kesulitan yang timbul. Kami akan sentiasa memperbaiki mutu perkhidmatan yang diberikan kepada pelanggan kami.

Sekiranya terdapat sebarang pertanyaan atau maklum balas, sila layari laman web www.tm.net.my dan klik "Need Help? Contact our Customer Service".

Kami berharap agar sentiasa dapat memberikan perkhidmatan yang terbaik.


Yang benar,
Narati Samuri
Customer Care Support,
TM Net Sdn. Bhd.

www.tm.net.my

(ICOMS#2857612-246085)

take it easy man. i've never send them any email as they will just copy and paste a formal bullshit to me and i'm dead sure that it's not helping at all. if urgent, call them and give them a piece of your mind. for line capping, look around and try one of the solution that has been discussed before. you do what you can, for your own good. no point messing around with their customer service because they're not the one who capped your line. they can't do shit about it besides telling you stories and waste your time.

relakks seems to be working fine for me at the moment. limit my DL speed to 60kb/s, max peers 100 per torrent, 200 global. everything else left untouched.

I can bt at full speed.

here is the setting

port forwarded.




This post has been edited by Chartry: Oct 14 2006, 12:57 PM

Chartry: Using relakss?

@I sure will use relakks.
@no other way is better than e-mail. If calling to 1-300-88-9515, it is mostly wasting my time. because those people are all liers. They are not "trouble shooting", they are "trouble making". If problems occur, I will call my local TM to make the report for me. I won't call 1-300-88-9515.
@I type the e-mail to TM customer care, purposely asking for bill adjustment only. at the same time, I also make complaint about all the problems arrise from TM itself. Although, I know this won't bring any changes.

nope. use nothing. no proxy or watsoever. utorrent just works perfectly for me compared to bitcomet.

u sure or not ??
maybe your area not throttled yet. international peer mostly blocked. If local peer I can reach 100++k.

i dunno but the encryption works fine for me. if I off it i wouldnt get more than 10kBps

o i c .. but, not work with me. too bad

today my connection good mood also...

eh...good speed you guys can get

From Miri, also gotten reasonable speed. Dunno how long it will last.

dont abuse it man. later kena throttle again. download at moderate speed

see what bullshit TM tell me


can someone please kindly translate this to english for me please ???

my bahasa melayu not powderful enough ...

Thanks

FunkyCat - Spangky

This post has been edited by altie: Oct 15 2006, 03:54 AM

http://www.findnot.com/index.html <--- Findnot

has anyone try this or not ? quite expensive as for 3 months cos RM 120

hi FunkyCat - Spangky
I am quite lazy to translate but i just tell u the important contains. Well first of all TMNET apologizing for shaping our bandwidth and now they are in progress to add more capacity to current oversea bandwidth. They expect to finish upgrading bandwidth by the end of the year. So mean time they need to shape our bandwidht in order for those who surf website to enjoy equivalent speed connected to oversea. so Mr FunkyCat - Spangky if u got better idea how to increase the bandwidht pls tell us and TMNET. I can only think of tunneling for time being... As for TMNET i think they need to compress their data sent to oversea.

Sir/Madam,

Thank You for e-mailing us. We apologies for the late reply of this e-mail.


Translated....
Don't know about you but this mail make me mad Its like say P2P users are not good or many enough to warrant them to improve their stuff.

This post has been edited by altie: Oct 15 2006, 03:56 AM

did some testing today an noticed something really curious, i hope your comments will help all those out there sranded in slow dl.


1mb packedge form ampang
DL az with rc4, no changes to settings.


Two modems:
aztech 300e - max 800kB connection, around 500KB normaly
DL slow slow slows average 5KB/s

TM db102 dsl+ - connected at 1200KB and more..
DL at full speed (40KB++)

Why? or better even how?

No hard tricks used, no custom setups, settings for modems right our fo the box (hard reset).

i will keep on diging but .... i manage to screw the tm modemand it wont work now..any help?


Test and you should find.
Piratalocos!

Keep on seeding

guys i get normal speed starting from 9.30pm ..can reach up to 56kbps - 60kbps ...
dunno wht going on with tmnet noW..

Same as me. bt speed come back to normal.
hope tmnut take back the shaping