Need help!! My streamyx have constant dc and network loss. Tm technician already came and check. He suggested me to change phone cable to new 1 since there no problem at the phone box. I using direct line to modem, so there not much other thing to change.
So, is there any seller in lyn to help me get it?

Previously, I have some problem for TM Fixed line. When I pick up the phone, the error voice louder "duuuu..." sound (seems like error sound) because I press any dial number cannot outgoing call.. ADSL internet connection pretty good.

Contact to TM 100.. The next day, TM technical teams checked the outside port (TM box).

After I went back home (around 7pm), when I turn on the modem, no ADSL light (of course no Internet light). When I pick up the Fixed line, more ridiculous .. No dial tone at all. Borrow from my friend replace TM Fixed Line and modem no hope at all.. Direct connections from TM port (without spliter) no hope at all. It means that it is not my modem and fixed line problem.

Call again to TM 100 follow up closely regarding this problem. This useless TM call center just create the report and pass message information to the TM Technical teams (In simple word, they just do for documentation report only). Besides, they say that there will be ONE TIME charges because suspect of cable problems. Wat the hell have one TIME Charges???!!!

After the next day, TM Technical (Contractor) call me through mobile phone. They say they already check outside port, already connected. (But I'm not sure they really true or not already check for it la~) But I told them that my (Fixed line + Broadband) here still did not connected.

TM Technical comes to my house, just see see the modem and fixed line. Tell me that there is a problem of internal wiring (faulty), charge me RM150 (This wiring I can pasang UniFi already)
Nego with TM Technical, still exceed RM 100++, but I say that I'm still student max can pay RM70..

This TM Technical straight away "Oh, then never mind la. Once you achieve the amount, then you call lagi TM 100 to request us new wiring for your streamyx". (They can balik without solve the problem). But I still need to pay monthly for TM Streamyx.

However end up I no choice, I pay the RM150 internal wiring to TM technical because I don't have internet connections within 4 days already. If delay some-more without internet connections, I still cannot do my Uni assignment report.

Once everything new cable wiring, very fast TM Technical settle the problem. After that, I receive SMS from TM about the feedback form after TM Technical settle the problem. I terus comment and shit up the internal wiring can cost more than RM100+ (I can pasang the Unifi already, but no budget to pasang).

This TM teams quite efficiency, contact me for the problem why I give them "0" rating to them. I mentioned to them more than 3 times this internal wiring should NOT be exceed RM100++ (Take note my package is STreamyx, NOT UniFI). How comes charge me so high??!!

Since I already pay off this amount, my expectation is much more higher than before. "If my internet connections down within 20 minutes, I call your TM Technical and crawl to my house settle SHIT problem". Pls DO NOT Delay everything unless TM provide compensation for this monthly bill.

And until now, I still receive from TM message.

"RM0.00 TM is performing planned maintenance for your service (006231XXXX). The expected resolution is 11/11/2016 06:30PM. Tq for patience."

In simple word, TM is really PROFESSIONAL to create the report, but PROBLEM to settle the issues.


I just share the experience what I done last week. Really frustrated for their service. I always though TM is keep improving already, but end up they treat to me like SHIT.


What is your opinion? Voice up and share your suggestions to prevent same problem like this again.

After you change the new cable, still like this.. Then MUST be problem for TM side already.
However, you might experience TM will say that "We suspect there is a faulty for your internal wiring".

Take note NOT been cheat from them...

luckily, my tm technician is some local person. so i can contact him anytime i can if the problem still there.
just need to get the cables 1st then see how..

Hi,

I am using 4mb Streamyx package. I am suffering the frequent DC. DSL light went off, Internet light off. It happen day and night for almost 4 weeks now. I have logged 3 reports since then. Technician came and check and check, finally gave answer:

They suspect my house wiring/telephone cable cant withstand this 4mb speed. Not stable and will dc quite frequest. Is it true??? Do I really need to re-wiring this to a new cable?

Date of streamyx installed : March 2015
Area : Sungai Buloh

Hoho.. If need to do re-wiring, then must get to know the cost already. This consider internal wiring faulty issues. Some TM technical are friendly charge you reasonable price (depend your luck), but some technical wanna earn big big profit, charge very ridiculous price. Unless you hv lobang to find external technical for service wiring purposes (not TM technical).

This morning TM CS called me, prompt me to add RM10 upgrade to 8M, currently 4M. Two years ago, my previous package was 1m RM71. They lure me to upgrade to 4m with additional RM59 total RM130+7.8 Gst thanks to gov, which i actually regret and feels like being cheated. Recenlty I heard from my friend TM prompt him to upgrade to 4M offer him only RM88. With the budget Malaysia 2017 i know that streamyx package will not get the speed upgrade. I'm very angry that they wanted to charged additional RM10 for this upgrade instead of giving free upgrade. seriously i'm being a loyal customer for more than 10 years and never late for the bill. F*ck them man.

What I see at yours there..
Previously Streamyx 1mbps, that is legacy plan already.. (If I'm not forget that is student package)
Now Streamyx 4 mbps, that is normal Streamyx package like Blockbuster deal (Free Unlimited call to TM Fixed Line)

If you upgrade to 8mbps, then you need to consider do you need so high high speed?
Bcoz if you use 8mbps, I suggest u go for Unifi (If your coverage is available).

The Streamyx 8mbps is not stable one, sometimes fast sometimes slow.. Depend it's peak hours or not..

Last time TM got call me to upgrade Unifi from my Streamyx package legacy plan (1mbps), but I refuse for upgrade.. Unless they can offer Unifi VIP 5 RM 100 (That is also Unifi legacy plan already, no more available).

If they can make it, please go on..
If cannot, sorry today "you can't get the sales/commission of Unifi from my account."

I'm not using student package. But many years back there was a student package 4m RM58 with free 1 malaysia netbook. I believe is in 2007 or 2008, from what i remember.

my package was (512kb)RM66-> (1m)RM71-> (4m)RM130 free deck phone + crappy TM modem.
*I tested their stock modem, it will cab my youtube speed, i never use their modem anymore.*
The reason i upgrade to 4m is i cannot take it anymore too slow for me.

although using 4M now, during peak hour, especially at night 8pm-10pm the speed very slow, sometimes it to buffer 480p youtube video

my area dont have unifi, that's why i stick with streamyx. i feel sucks man, they didnt provide free upgrade for streamyx user.

I don't think so 4mbps RM58, if RM 88 then I can believe. This is because I currently still using student package.
Since your 4mbps experience frequently slow down, then no point you upgrade 8mbps... It's waste for your monthly payment (unless you willing to donate to TM... )

May I know you live how many years already? This is because if your residential is old one, then the Unifi should be available soon. However if your residential still new, then just slowly wait at least 3 or 4 years Unifi will soon available.

Since TM is monopoly and the ONLY network in Malaysia provide UNLIMITED data (except Webe), TM impossible will free upgrade to you for your streamyx, no matter how your payment pretty good over a year. So if TM free upgrade to you, I think you still dreaming. So pls wake up to face the real realistic world.

I can't really rmb the price but is around that figure, 4m student package free hp netbook. It was more than 10 years i believe. Legacy package.

Never gonna donate money to TM anymore. It suck my additional RM7.3 for it and make it almost RM140 still want me to pay for upgrade. GTFO!

More than 20 years, is a kampung area, i think unifi will never come. yea the unlimited data is the only reason i continue using their service. I'm awake! juz angry when they call me to upgrade and need to top up for it!

seeing all of user here suffer slowness during peak time is it because of the area youre living in or other issue during peak time?? because i live in kg where hardly suffer slowness and only suffer slowness when my sibling come home from uni..hahaha

Depends on the density of population in that area and the number of streamyx subscribers in that area.

TM technician advise me to find wireman on my own. Damn.. so hard to get the quotation. Thinking of DIY the cable..

Suggest not need to do any upgrade for Streamyx anything unless Unifi available (then different story)

Since you say yours is a kampung area, I think need to wait more than 5 or 6 years Unifi available. Some-more TM will only install the Unifi cable once reach the demand quota from the customer list... (e.g 20 people wanna to apply Unifi in your kampung area compare 200 people wanna to apply Unifi in other area). Of course, TM will install fiber cable 1st on 200 people..

Anyway not need to so angry one, just inform them if your Unifi is available coverage, pls feel free to call you.
If for Streamyx upgrade with additional cost, sorry my monthly payment max can afford this current amount.. But if any free upgrade the speed of Streamyx (NO cost), you can call me anytime... midnight 3am call me no problem one...

I will pick up...

Hi for those who are using Streamyx:

Can you access the following website?

muut.com

One of the webapps i paid for (service) uses scripts from the cdn provided. So far my streamyx is completely blocked for the cdn.

Try find within your local area.. usually they charge about 1m for rm5,huhu that was last year,

last year i met with TM agent they said TM upgrade the infrastructure in my kg area and may support up to 10mb, i want unifi or TIME but i dont see my kg will ever get UNIFI! haih, well i just started working and will find a wife and house support UNIFI! hahaha

Ini memang tipu la can support 10mbps. If you tell me Streamyx can support 10mbps, then they must talk bull-shxx.

Try to find old residential area (not kampung type) and NOT new residential area, sure have Unifi coverage. Unless your state population people langsung less people, then it's totally speechless.

unifi gooding? i saw ppl complaining about it. not stable and worst than streamyx.
Haha i think they won't call me anymore as i don't have any plan to upgrade my current plan

I also received several calls from TM telemarketers asking if I wanna upgrade my primary house streamyx to unifi (I got unifi at secondary house). Telemarketers keep on promoting RM179 unifi package and I straight away ask, "Is there any unifi package that costs less than RM100? If not, don't bother. I am not interested with any package that is higher than RM100."

As usual, telemarketers will silent for few seconds, then said, "Maaf kerana mengganggu"