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TIME TIME Fibre Broadband™ v2.0, 500 Mbps into the future

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jjj2
post Aug 27 2015, 12:48 PM

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QUOTE(leong0 @ Aug 27 2015, 12:39 PM)
Hi, I am planning to apply TIME FIBRE Unlimited Broadband 10Mbps.

May I know when is the promotion end? http://www.time.com.my/timeinternetpromo/
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Hi Bro,

Thank you for your interest.

Promo still going hot until further notice from TIME management.

Please do check out your PM for more details.

Thanks.
jjj2
post Aug 27 2015, 05:04 PM

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QUOTE(tofuwizard @ Aug 27 2015, 04:58 PM)
Anyone else in Pg facing slow download speed from NL-based servers or any servers from EU for that matter?

The past 2 days my download speed has been stuck at 200-300KB/s when I download from my own NL-based VPS. Tried downloading with other EU servers and the speed seems to be capped to around that speed too (though it goes to around 700KB/s around 5-6am) Download speed in USA-based servers or other parts of the world can reach the max speed 1.2MB/s.

Is there some kind of fault in the international line that I'm unaware of because this happened to me for a few days some months ago and it was resolved after a few days.
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Hi Bro,

We received couple of feedbacks to EU too... can you pm or email me your traceroute results.

Thanks.
jjj2
post Aug 28 2015, 09:01 AM

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QUOTE(aeiou007 @ Aug 28 2015, 08:43 AM)
I got my problem solved on Monday..thanks.
Recommend to change the stock wifi router? can i use TP-Link TL-MR3420 cause now it sitting & collecting dust at stock..
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Great to hear that Bro...let me know if further help needed.

Not so recommended as this model is not really stable though it can work.

Thanks.
jjj2
post Aug 29 2015, 08:26 AM

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QUOTE(darksider @ Aug 29 2015, 06:54 AM)
rm500 rebate applies for streamyx 2mbps with contract?

time will be available in my apartment next week and i have applied with the grocery shop downstairs who were handing out TIME application forms
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Hi Bro,

There are T&Cs to be met for Easy Switch Rebate.

Please do check out your PM for more details.

Thanks.
jjj2
post Aug 29 2015, 08:44 AM

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QUOTE(darksider @ Aug 29 2015, 06:52 AM)
hi, can any time users help me out. i would like to check if TIME really has 50mbps across all websites or just selectively few like youtube etc.

I used to play in cyber cafe with Time fiber, with each pc capped at 20 mbps each (if surfing youtube, steam download it will reach 2MB/s.

however, to many sites the download speed is very underwhelming, such as

https://www.flyvpn.com/download

the speed was around 50kb/s when i was downloading, taking few minutes to complete 1.5MB file from flyvpn.

Can any of you test if you are downloading flyvpn file at 50mbps or also very slow speed

I have tested on both unifi and streamyx and they have max speed for the site flyvpn.

there are many sites as well and while i know it very much depends on the server location, but i dont want to be using vpn most of the time in order to get full speed.
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Hi Bro,

Yes you are right, it doesn't limit to certain websites, not selective... Cyber Cafe usually will be capping the bandwidth, not by TIME, but by the shop owner...so that the bandwidth could be shared out efficiently.

For Flyvpn, please do check out my pm for more details further checking.

Do send me some of your sites to test it out. Afterall, there will be 1 Month FREE Trial for you to actually test it out at your house.

Thanks.
jjj2
post Aug 29 2015, 02:07 PM

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QUOTE(tofuwizard @ Aug 29 2015, 01:52 PM)
After 4 days, download speed from NL or EU based servers is a bit faster than before (~5-600KB/s) but still not near the maximum 1.2MB/s.

Something is wrong with the traffic route from TIME to EU-based servers because right now I'm putting a proxy IP from S'pore and the speed is back to normal.
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Hi Bro,

Yes you are right, since last 2 weeks this pattern has been reported, GBT node and also some locations in EU like NL have been really slow.
Please do a latest traceroute and send me the latest results ya.

Check my pm for more details ya.

jjj2
post Aug 31 2015, 05:19 PM

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QUOTE(Jensonz @ Aug 31 2015, 02:40 PM)
Hi again,

can anyone please send me the guide to ipv6 configuration?

my router is ZTE ZXHN H298N (given by TIME)
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IPV6 configuration on ZTE router has been tested and running since 2-3 months ago.

Users could choose to go for ipv4/ipv6.

Thanks.
jjj2
post Aug 31 2015, 05:21 PM

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QUOTE(bbsanta @ Aug 31 2015, 05:02 PM)
When will the service come to Desa Petaling ?
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Hi Bro,

Mind to pm me your flat/apt/condo name ? Will assist you to check.

Feel free to buzz me if you require any fibre solutions.

Thanks.

jjj2
post Aug 31 2015, 10:34 PM

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QUOTE(super_evil_alien @ Aug 31 2015, 10:12 PM)
Hi guys.

I applied for Time Fiber on 26th this month. The lady who handled my application said that the installation will be within 14 days of application.

I wonder if there's a way to expedite the process?
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Hi Bro,

Please pm me more details about your application.

Thanks.
jjj2
post Sep 1 2015, 08:40 AM

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QUOTE(super_evil_alien @ Aug 31 2015, 11:08 PM)
PM-ed you already
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Hi Bro,

Already informed them to expedite.

Thanks.

This post has been edited by jjj2: Sep 1 2015, 08:41 AM
jjj2
post Sep 1 2015, 11:29 AM

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QUOTE(niclai @ Aug 29 2015, 03:37 PM)
Hi guys,

Any recommendation on which Asus router that support Time Fibre 100mpbs? if there is how do I go about the configuration. I've asked around some IT stores, they seems to have no knowledge on TIME connection.

Thanks!
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Hi Bro,

For Asus Router, feel free to go for the followings :

1) Asus RT-N66U Wireless-N900 Dual Band Gigabit Router
2) Asus RT-AC56U Wreless-AC1200 Dual Band Gigabit Router
3) Asus RT-AC68U Wireless-AC1900 Dual Band Gigabit Router
4) Asus RT-AC87U Wireless-AC2400 Dual Band Gigabit Router
5) Asus RT-AC3200 Wireless-AC3200 Tri-Band Gigabit Router

Let my team help you, since we have been in TIME technical field for more than 5 years.

Thanks.

This post has been edited by jjj2: Sep 1 2015, 11:31 AM
jjj2
post Sep 2 2015, 04:43 AM

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QUOTE(vankodoq @ Sep 1 2015, 06:25 PM)
Something's up again guys? I just got back to KL last week and since then my download speed is crippled. It won't go over 200 kBps, which is very annoying since I'm under the 100Mbps package. mad.gif
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Bro,

Which servers ? EU servers ? Pm me your traceroute results ya.

Thanks.
jjj2
post Sep 2 2015, 06:25 PM

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QUOTE(super_evil_alien @ Sep 2 2015, 05:47 PM)
For streamyx installation there's a site where user can check installation status.

Is there such site where I can do so for Time Fiber installation?
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Installation progress indicator is not implemented yet but new system.enables your sales agent to book directly which date & time of Installation.

Have you received any notice when the Installation takes place?
If.not we'll assist you to check.

Thanks.
jjj2
post Sep 2 2015, 07:26 PM

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QUOTE(tritonite @ Sep 2 2015, 06:54 PM)
If you take TIME as your broadband provider as part of your Astro IPTV subscription, are you eligible for the 50mbps Boost for 30 hours every month?

Also, is the bandwidth taken up by the Astro service separate from your broadband allocation - i.e. if I opt for the 10mbps service, I will be getting 10mbps for my internet based use?
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Hi Bro,

Very frequently asked questions indeed smile.gif

TIME Fibre Home Broadband that bundles together with Astro channels in Astro IPTV packages, max Boost is 40Mbps.

Yes it's separated in different Vlan.
Based on our years of field testing, under normal conditions, most of the time you will be getting almost 90% of the speed you subscribed.

Thanks.

jjj2
post Sep 2 2015, 10:47 PM

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QUOTE(donhue @ Sep 2 2015, 08:49 PM)
Then is it possible to subscribe for Time broadband first, hen later add-on astro IPTV? Instead of applying as a bundle?
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Yes, you can migrate to Astro IPTV package later, but not as add-on, instead as migration, which means you have to follow Astro package.

Thanks.
jjj2
post Sep 2 2015, 11:10 PM

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QUOTE(EnTaroAdun23 @ Sep 2 2015, 10:38 PM)
Wow, I thought I was the only one having an issue. 15Mbps subscription:

KL server:
user posted image

PJ server:
user posted image

And I'm located in PJ!

And yes, I've rebooted my hardware, speed test done on both Mac and Windows machines, tried both Time DNS and Google DNS.

I'm calling technical support but hold time is more than 10 minutes now.

Even a speed test on Time's support website tells me I'm not getting my subscribed speed (see attached).
EDIT: So after waiting 20 minutes to speak to technical support all the guy told me was to send the screenshots to customerservice@time.com.my.  A 20-minute wait for a 1-minute talk on the phone that did not help at all.
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Sorry for some technical glitches, the issue is being addressed, please try again after 1-2 hours.

Thanks.
jjj2
post Sep 3 2015, 09:44 AM

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QUOTE(tritonite @ Sep 2 2015, 08:44 PM)
Max Boost is 40Mbps instead of 50Mpbs? but still 30 hours worth every month? Activation can be done nd usage monitored using TIME Self Care online?
Different VLAN, but still on the same bandwidth allocation? So, for example, if I subscribe to the 10Mbps service, I'll only get a maximum of 9Mbps, and maybe less if the Astro traffic takes up more when watching HD channels?

Or do I get 10Mbps, regardless... with bandwidth for the Astro service allocated from somewhere else?
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Yes Bro, max is 40Mbps with 30 hours/month. Activation can be done via Selfcare portal http://selfcare.time.com.my

Different bandwidth allocation...Internet bandwidth is separated from channels bandwidth.

Thanks.



jjj2
post Sep 3 2015, 09:47 AM

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QUOTE(tofuwizard @ Sep 3 2015, 09:27 AM)
Is last night issue on slowdown still being addressed? I was having normal speeds again this morning (even to my earlier NL-server problem) but now the slow speed begins again.

user posted image
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Hi Bro,

The earlier NL server has been resolved, please send me the latest traceroute results again.

Thanks.
jjj2
post Sep 3 2015, 07:18 PM

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QUOTE(vankodoq @ Sep 3 2015, 04:49 PM)
Woah! I didn't realize that the slow speed problem is actually affecting lots of people. If so, then my assumption of connection problem from TIME's side should be valid. I haven't tried it today, but let's see what I'll have tonight. hmm.gif
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Hi Bro,

Please do feedback if there's any issue, your feedback is very valuable to us.

Thanks.
jjj2
post Sep 3 2015, 07:21 PM

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QUOTE(ihavenoidea @ Sep 3 2015, 05:54 PM)
so i just came back to sunway after 2 month.
and twitch buffer issue persist.
The unifi i use in kota kinabalu dont even buffer..
same goes with my digi dataplan..
And yes, transcoding set to low it buffers..
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Hi Bro,

Mind to email/pm me Traceroute results to Twitch servers when you are facing the buffering issues.

Thanks.

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